Technician 1 is a member of Group 1 and Group 2, but not a member of Group 3

Technician 1 takes a call from an end user.  He knows that the ticket needs to be assigned to Group 3.  He creates the ticket, and assigns it to Group 3.  When he clicks "Add Request", he sees the error "Request does not fall under your permitted scope.  So you are not authorized to update the same." and is given the options to "Go back and try again" or "Return to home page"

Now, what actually happens is that the request is created, and assigned to Group 3, but immediately after creating any request, the creator is taken to view the ticket.  Since this tech isn't a member of the appropriate group, he isn't allowed to view that ticket.  But it seems rather counter intuitive for the technician.  For all they know, the ticket didn't get created, because they can't see it.

Is there any way around this?  I'd like a tech, even though he isn't a member of the group, to be able to VIEW tickets in any group.  Or is there like a "view only" that I can't see?