Query or Report: Report of workstations without a "ABC" software
Hello, looking for a report or query that produces a tabular report listing the following information. Workstation/Computer name | User | Service Tag | Last person to login of all computers WITHOUT a specific software Software = ABC software. Thank you in advance
Host Headers
Hi I am trying to setup MSP and Analytics Plus on the same server. We are moving from Service Desk Plus, My network guy has a question listed below. We currently use this with our Service Desk Plus environment. Can you advise if this will work with MSP and Analytics Plus and if so provide some details to assist with this. Thanks The current SDP environments / APPs / internal URLs are setup to use: our internal wildcard certificate, *.fsg-gxp.local TCP 443 / HTTPS Suggest you find out from either
Can you provide me with a query to report how many computer workstations have a specific software installed and how many do not?
I need to query for a specific software named "Sophos" installed on workstation and site location of the workstation and how many do not have "Sophos" installed Thank You!
PMP 9.0 User Account @ symbol replaced with @
After upgrading to PMP 9.0 (Build 9000) I have noticed those Resources with User Account's that contain an @ symbol are being replaced with @ when being copied to the clipboard. For example, if one of my Resources User accounts is a@b.com when copied to the clipboard the resulting text is a@b.com. Is there a hotfix to resolve this problem? Thanks!
Feature Request - Restoration of Archived Tickets
I have been getting requests from my users to be able to restore archived requests. From what I understand - there currently is no ability to do so. I would like to see this feature implemented. Even if it is just a method of forwarding the entire ticket as an email back to the user, or to the helpdesk so that a new ticket # is assigned. Thanks Senior Client Technology Support Analyst Bird Construction Inc http://www.bird.ca http://ca.linkedin.com/pub/carlo-piva/31/267/a5b http://ca.linkedin.com/pub/carlo-piva/31/267/a5b
MEDC always directly installs Windows Security Updates and freezes workstation
Hi, we are currently testing MEDC - everything works fine, the support also helped a lot for some major custom deploy packages. However, Testusers report, that Windows Updates are beeing installed automatically and they are beeing confronted with either a similar message to WSUS from the agent saying: Software Updates have been installed restart in ... or immediately. Although, sometimes users get another message from the Agent that forces them to reboot, since they cant click it away and a counter
Change Template fields: implementer/Line manager/reviewer/approver
I am running the latest 9.009 build and was hoping to be able to add these fields to the template so that they could be assigned at the outset. This is particularly necessary because once the ticket is filed the process of adding in these roles is quite tedious I tried going to the change template but these fields are not available to add to the template. I am however able to add notifications once a change is submitted to each of these roles in the workflow, which leads me to believe that
ServiceDesk Plus Certification
Hello, can't find any answer and noone is replying on e-mail (metraining@manageengine.com; certifications@manageengine.com; sales@manageengine.com; prasanna.ra@manageengine.com) ?: how to get certified for a ServiceDesk Plus - need just the most simple certificate for my employer - what are steps to get certified?
Show us how you're #bringingITtogether for a chance to win a Fitbit!
#bringingITtogether Information technology has many moving parts, which sometimes makes managing it all difficult. That's why ManageEngine wants to know how you're bringing your IT together. Show us, and you could win a Fitbit. Beyond just awarding prizes, we really want to see the different ways that IT fuels business. So it can be a fresh new meme, a finely executed Boomerang, or any other text, video, or picture. We just ask that you take a look at the rule here and use the hashtag #bringingITtogether
Would this migration plan work?
We currently have ManageEngine Plus Version 9 Build 9000 installed. We are having a number of crashes and issues when we try to update the system. Would this plan work? 1. Install the latest version of ManageEngine Plus on a new server. 2. Backup/Migrate the data from our old install to the new server. Thanks.
Requester Details
I'm hoping there's an option I'm missing here. I'd like to add some information to a Requester Details pop up window. Here's what I'm talking about. In a Request, I click on the Requester like so: Which then gives me this pop up: However, it's not showing me all the details I want. I want it to show the field "Reporting To", here it is when I look at Requester Details from the actual Requester List: How can I do that? Thanks!
Survey Alert
Hello, I'm currently working on setting up a survey that will be sent to requesters after a request is completed. I've found the instructions for doing this in the admin guide. However, I'm not seeing a way to generate an alert when a survey has been taken. In the old system that I used, I got an alert every time a survey was completed, so I could go in and look at the results. Is there a way to do that with ServiceDesk?
Mandate field(s) on close
I am trying to mandate fields be completed before the request is allowed to close. I have tested a few rules I created using 'on create/edit - on field change 'status' = 'closed' - mandate fields XXX'. I tested and I am able to close a request even if fields XXX are not filled in. Is there a way to do this currently in Service Desk? Thank you.
Script on form submission to assign to technician
HIi am looking to have a script on form submit in an incident and request template that when a value from a field is selected by the requester that on submit the script routes it to a specific technician. Is this script below correct where xxx is the named technician $CS.mandateField(["TECHNICIAN"]);$CS.setText("TECHNICIAN","xxx");
Business vie list in file
Hey i need to export list of deviceses and their ip form business vie. Can it be done automaticly in opManager ?
How to calculate throughput?
Hi folks, Sorry for this noob question, but we'd like to simply see the number of tickets that came into our support groups (tickets handled by a group) in a given time period (Ex. Last month). We have four SDP Support Groups. For simplicity, Support Group 1, Support Group 2, Support Group 3, Support Group 4. In our structure, the numbers represent a tier. A ticket will come in to group 1 and either be resolved or escalated to group 2. Similarly, it will be resolved or escalated to Group 3, and finally
Event log Alarms
Hey I need to know whenever my windows server based device is shutdown so i tryed to do this by seting up notification from event log rules "System is shud down" form security. I thnik i have done everting right but when my server went down yesterday i did not get any email notification and this did not occure on event log alarms. Can you tell me would be possible reason for this not working at all ?
Limit text size for field "Task -> Description" over REST API (JSON)
Hi, If "Description" field in a "Task" have more than 50 characters I can't get this text over API. How can I fix it?
Survey Enhancement
Hi, I see from the road map for ServiceDesk Plus that soon you will be implementing enhancements to the survey module. We really could do with the changes that have been specified. Do you know how long it will take for these changes to filter down into MSP edition? Many thanks,
How to prevent e-mail loop?
I am receiving e-mails such as this: Subject: Absent Description: I will be away from this date to this date. Usually I add the subject to the spam filter subject field and this stops the loop from being repeated if the user is recontacted while being away but in this case, I can't just add the word "Absent" to the spam filter as this will ignore all e-mails that have Absent in the subject line and since HR is using the service desk they sometimes receive requests that say Absent is missing from
Reporting on Owner?
Anyone know how to report on the Owner of a given object? We're doing some auditing and finding a number of objects with errors and trying to figure out who created the object. Thanks!
How can I see items that I've approved?
Is there a way to see all items that I've approved in the past? Here's my business case: Homer Simpson is set up as an Approver in our system. He can see items that are awaiting his approval, but we can't find a way for Homer to view things that he has already approved. The custom view builder and custom report builder allows us to filter based upon Approval Status, so we could see items where the status is Approved, however, Homer can't set a view to show requests where Approval Status is Approved
Approvals: Invalid Key
Can someone explain why this error occurs with some approvals? We think it's related to the request being approved at a higher stage which then eliminates the need for the previous stage approver to approve (outdated). We've also seen it occur if an approver has been added to two different stages. SD 9302 Enterprise MS SQL ------------------------- Ottawa - Canada
Bulk deleting some conversations
Due to an email misconfiguration after some support reps left, several support requests in our installation have thousands of conversations with identical content. Tracing what SC+ does when I delete a conversation, it appears to just do a DELETE FROM Conversation WHERE (Conversation.CONVERSATIONID = <...>) Given that I can easily identify the affected requests and the conversations, am I safe to simply batch delete using a series of DELETE FROM commands against the SC+ database, or is there anything
Mandatory Software for computer groups
Is there a way to set up Desktop Central to automatically install software for a particular group of computers if it notices that they are not installed? I.E. freshly imaged laptops missing vpn client and antivirus Thanks!
How to remove remove DCentral MSP agent from computer in remote office?
Remote install through cli (setup.bat) seems to be straightforward but I don't see option to uninstall dcentral agent remotely as well. Any advise?
during the installation
Hi, during the installation I've a error "Unable to install as a service". Can you say why and how can I do to finalize the installation. KInd regard Gilles
File flagged as suspicious "304615-cdbxp_setup_4.5.7.6521.exe"
Our malware detection product has flagged the following as belonging to adware or PUA: C:\Program Files (x86)\DesktopCentral_DistributionServer\replication\store\304615-cdbxp_setup_4.5.7.6521.exe File modified date: 2/25/2017 4:47PM Detection date: 5/3/2017 Are there any known issues regarding this file being flagged as suspicious?
How to query the database from windows command line ?
Our toast user addition process is when we add user to an existing AD group, user becomes a toast user and gets autheticated by the AD server when he/she needs to login. User deletion on the other hand is manual. It is a one way street for AD. Being the admin for a very large corporation, I am getting emails about newly departed employees daily, to review and if necessary delete them from Toast. Line count of the said list exceed 100 in some days. Although the number of users to be delete is too
Request for metric that provides a way to calculate time in each group
Hi SDP Team, I'd like an automated way to calculate time each of my Tiers (or groups) holds a ticket. Right now, we have metrics around created time; duration a ticket is unassigned, duration a ticket is assigned to a group; duration a ticket is assigned to a support rep; and completed time. However, for work-load, it's important for us to understand and calculate times ticket lives in a support group. The use case is this: I want to calculate the productivity of Tier-2 and Tier-3. I'd like to do
Updates are shown as needed by DC, but not in WSUS
Hello everybody, we have got an issue with DC. First to say, we use DC to rollout only third party patches with Patch Management, Microsoft updates are deployed by WSUS. Now, in DC, there are several Microsoft updates shown as needed on nearly all our Desktops, which nether WSUS shows as required nor a Update directly from Microsoft let them show up. Could this be a false positive? KB numbers are as following: KB3127958, KB3191855, KB4012864 (this ones for Windows 7 Embedded, we only have W7 Pro
Support for email setup
Request help to configure the SMTP server details used in the Password Manager Pro application. I send screen with the evidence of the configuration I place, with the error
Executing Scripts Via Configuration or Software Deployment
I've had issues with a configuration script that is no longer working. It could have been due to the upgrade to version 10 of DC or a UAC group policy. Computer Configuration/Policies/Windows Settings/Security Settings/Local Policies/Security Options/User Account Control The full policy is this: User Account Control: Admin Approval Mode for the Built-in Administrator account Enabled User Account Control: Allow UIAccess applications to prompt for elevation
ServiceDesk Plus version 9.3 Build 9301
Is ServiceDesk Plus version 9.3 Build 9301 still available for down load. If so where can it be found?
How to delete an attachment from a reply within a conversation on a request?
How can I delete an attachment from a reply within a conversation on a request? I see how an attachment can be deleted from an original request but once there are replies and responses, I don't see how you can delete any attachment on such replies or responses. Has anyone done this?
Mannage Esset Expiration
hi, we would like a new incident or reminder to pop up when costumers essets rich 1 month from warranty expiration date so we can mannage all of the costumers essets. how could that be done? thank you!
Request priority
Hi, We have SD Plus Pro edition which does not have Priority Matrix. It does have Priority but I cannot find where to set the due by (duration) for each type of priority I configure. Can anyone help? Thanks, Lee
Solutions tab
Hello, Newbie to this forum. We have recently had our ManageEngine updated and now on the resolution tab we get a 'solutions' option. Is there anyway to turn this off either per user or for everyone? Thanks
Change Management - Testing Approval
Our change control process requires multiple approvals at different phases. First the CAB has to recommend/approve, then the change owner needs to review and approve verifying that the testing was completed. Once the owner has approved the testing completion and the status changes to close, the executor needs to acknowledge via an approval that they have completed to change. How do I go about adding the approval request in the testing phase as well as the close phase?
How to run a command in cmd.exe off of a trigger
Hey guys, I have a trigger so that when one of my sites goes down in IIS it will automatically be sent an "iisreset" command in cmd.exe. However, I'm having problems getting it to execute. Could someone tell me what I need to put in the command line and script body? Thanks!
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