How to run a command in cmd.exe off of a trigger
Hey guys, I have a trigger so that when one of my sites goes down in IIS it will automatically be sent an "iisreset" command in cmd.exe. However, I'm having problems getting it to execute. Could someone tell me what I need to put in the command line and script body? Thanks!
Report Usage Error
One of my users is reporting an error when trying to run custom reports in ServiceDesk Plus. The error reads; "Sorry, unable to execute the report, as a report generation for this login is already running." This is the first attempt for the user to run a custom report and he is able to run the default reports. He has tried to log off and log back in, but still same error. Any help with this is greatly appreciated.
Subscribe to Request
Hello, Is there a way to "subscribe" to a request, so I get notified on any update to this specific request? Thanks, Shmaya
Allow remote connection other that localhost
I can login to SDP when using the computer it is installed on. When I use another computer to connect to the SDP server I get the login screen. None of the accounts will let me login. The page flashes when the submit button is pressed with no error message and clears the username \ password box.
Calculated Priority
Hello, Is there a way to have a calculated filed? I would like to have a priority filed similar to this: https://confluence.atlassian.com/servicedeskcloud/calculating-priority-automatically-827107708.html Thanks, Shmaya
OpManager - Alarm Grouping
When an alarm is generated by OpManager we send an email notification with an AlarmId and an impacted Device. However when the alarm is not cleared after x amount of time a 2nd (and 3rd/...) alarm fires with a new AlarmID for the same device. Is there any way to group these alarms together? We are attempting to handle the Alarms in 3rd party tool under the Event Management process. However, since each notification has a different AlarmId and the impacted device alone is not sufficient to define the
[KB]Permission management - How to check permissions of users or groups in SharePoint?
When permission inheritance breaks, it paves the way to make SharePoint more secure. However, it's also a hindrance to administration as it often demands you look up and ensure that each user or group has access to only what is necessary. Looking up this information in the hierarchy levels of SharePoint for each user or group is tedious. With SharePoint Manager Plus, you can bypass this by directly checking the permissions of the particular user or group you wish to look up. Steps to check permissions
SLA for each stage in IT Service Catalog
Hi, Tell me please, How to implement an SLA for each phase of the Service Catalog
Boot Camp Mayo '17 - Optimizando la gestión de cambios
Access Requesters list from front end (not admin)
It would be useful to allow technicians to access the list of requesters from the front end (ie without having to go in to Admin page). This would allow them to access a Requester record, find associated incidents, assets, service requests etc. They could also update requester details (if not syn'd with AD). Thanks, Ed
ServiceDesk Plus MSP - version 9.2- Build - 9208 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.2 - Build - 9208 Please refer the Migration path table available here and upgrade to our latest build 9208. What's new in ServiceDesk Plus - MSP 9208 ? Features : SDPMSP-4232 : Ability to create Purchase order based on Account. SDPMSP-10094 : Ability to bill worklogs in a month without considering the status of the requests. SDPMSP-10327 : Ability to change the Date format in Billing reports (using query). Issues Fixed : SDPMSP-8825 : Site
Add Linked Request number to Purchase Order Report
We currently have this query report, but want to add the Associated Service Request to the report. How do we do that? SELECT "po"."PONAME" AS "PO Name", "po"."POCUSTOMID" AS "PO Number", "poaddfield"."UDF_CHAR6" AS "Customer Name", "poa"."FIRST_NAME" AS "Purchase Requester", "pos"."STATUSNAME" AS "PO Status", "po"."DATEORDERED" AS "Ordered Date", "poaddfield"."UDF_DATE3" AS "Date PO Received", "poaddfield"."UDF_DATE2" AS "Estimated Arrival Date", "po"."DATERECEIVED" AS "Received Date" FROM "PurchaseOrder"
Is it possible to receive notificationis about a request that we are not assigned to?
We're using SDP 9306. Essentially, is it possible to "follow" a request that isn't assigned to us? For example, I assign a request to another tech. Whenever that tech does anything, like adds notes, updates something, and closes it, I (or anyone else who wants to "follow" the request) would receive email notifications about it. Ideally, I really just want to receive an email notification about it being closed, but the rest would be even better. There are some situations where we will create a request
Device SNMP vals in Degrees F
I am monitoring a number of devices that report via SNMP their temps in Degrees F. Being from Australia this is of limited value when I have to continually mentally convert it. Is there a way Opmanager can perform recalc the values when received and stored so that Thresholds, Values, Graphs in Opmanager are working with Degrees C.
SMS Alerts configuration
Hi there, I was wondering if I could get help with SMS alerting in Opman. I have managed to configure SMS and test it and we are receiving text messages fine but I'm not sure how to configure it to alert on certain criteria of server faults. For example, I would like a text alert to come through if a particular server is un-pingable after 5 attempts (network issue) but I've had a look around the settings and cannot see where to set this. I clicked on each device in Opman and had a look through the
Custom reports
Hello, we reinstalled support center +, we were able to restore all the data, but all our custom reports disappeared. Where let's can get back them on older installation, which folder ? Thank for your answer, Kind regards GIlles
ServiceMonitor install failure
I've tried to install the service monitor but I get a "copy failed" error half way through. It creates a start menu folder but clicking on the program says "missing shortcut" It creates a txt file with this inside it. C:\Users\502162937\Desktop>set wdir=C:\Users\502162937\Desktop C:\Users\502162937\Desktop>set PRO_HOME=C:\Users\502162~2\AppData\Local\Temp\{25702~1\{B6B25~1 C:\Users\502162937\Desktop>cd /D C:\Users\502162~2\AppData\Local\Temp\{25702~1\{B6B25~1 C:\Users\502162~2\AppData\Local\Temp\{25702~1\{B6B25~1>call
Error in Form Rules Creation Criteria
The first time I tried to create a custom form action it allowed me to select all users, but now trying to create any rules, it only allows it to apply to technicians, as shown in attached picture.
Contract Costs
Under contract costs I would like to see if the cost is monthly, annual, per contract period, etc... It would help as I put in our backup contract for offsite backups and it is starting at 90 per month. This is also fluctuating contract as backup sizes grow so can costs and there should be a way for me to make an adjustment and keep the historical at the same time for the period of the contract. If maybe there were also another tab for monthly costs to keep track of actual spend on the contract
"Reporting to " description
I have searched many times about "reporting to" description and its difference with "department head" could not find any relevance topic. would you please advise.
Modifying Sub reports
There is a sub report called "Workstation Add Fields". I see this includes 1 field that I have added, but not others. How do I edit the fields included in this report? Thanks Chuck
How to lately see email sent to Approver
Hi there, I'd like to know if there is a way for a Technician to read the email sent to Approver. When I manually add an Approver, I could customize the approval email template, i.e. adding specific info about the request, but as for now there's no way to lately read that email. I hope I made myself clear. We're on version 9.3 Build 9303 thanks alessandro
Decimal places on Text values
Is there a way to limit the number decimal places displayed for values generated for 'Text' on a graph? There is a way on graph settings on the Axis tab but I don't see how to do it for the values generated for the Text fields.
[KB] How to keep an eye on mailbox traffic?
Administrators need to be vigilant about mailbox traffic for reasons including the following: Identifying spamming activity: Sometimes, an abnormal number of emails may be sent to or received from users. This could be an indication of spamming activity and needs to be checked immediately. Balancing server load: Admins need to keep an eye on server loads. One server may be handling more load than the others, which leads to problems such as email delays, slow logons, and other performance issues. Analyzing
ADManager SQL Query
Hi all... I need to query audit information on admanager for the technicians. Anyone have the query?
Staggering Reboots After Patching
Hello, Quite simply, I remember there was a way years ago when I worked with Desktop Central. That you could stagger reboots of Servers after being patched. The new Company I work for, I have recommended Desktop Central for patch management. They have asked the same question above. But cannot find that feature in the online demo. Senerio: 1) Patched a whole load of machines 2) I want to only reboot a max 10 or so at a time. Doable? Regards, Jesse Moore
Implementation guide
Is there an implementation guide available for the change module? We would like to use it but really could use some best practices on how to do this.
System details not appearing in computer details any more
Hello Since upgrading to 10.0.0.83 summary details for computers no longer appears in the computer details section when your looking at a computer. Screenshot of what it looks like is attached.
Patch installed system still shows as missing but installed
I have some system that have patch 22226 MS17-APR4 April, 2017 Security Only Update for .NET Framework 4.6, 4.6.1 on Windows 7 and Windows Server 2008 R2 for x64 (KB4014558) shown as missing yet the remarks shows that the operation completed successfully I have updated my patch db then scanned some of the system and even though it shows like it already installed it is still listed as missing see screenshot.
Requester Notifications
Hi All, Does anyone know how to amend the Requester Notification "Acknowledge requester by e-mail when the request is updated." to include any details of what was actually updated. For instance if i change the of a ticket to On-Hold and add the message "Requires requester input" how do i get this detail added into the requester notification? Any help or guidance greatly appreciated. Kind regards Mark
How to integrate OAuth google in MSP?
Hello I expose my case, I need to integrate OAuth 2 to authenticate and to enter serviseDesk plus, I read the documentation but not found how to manipulate the login section. What I need is to use a custom access mechanism where I can validate the credentials and their result handle the persistence (create the user session) referencia https://developers.google.com/identity/protocols/OAuth2 I hope I have an answer
Inventory Scan Failed for DesktopCentral server
Hello everyone, I have a problem with Inventory Scan for my DesktopCentral server (the server itself not the service), it is failing for about 1 month : "Scanning Failed" - no reasons shown. I hoped that last build (10.0.82) would fix the problem but no. No problem to deploy configuration or Patch Scan. Only Inventory Scan fails. No problem with other computers/servers on the network (Windows 8.1 and Windows Server 2012R2). The DesktopCentral server just cannot scan his inventory itself. So far :
Set threshold of MSSQL Database File/Log size per database?
Good day, I was wondering if it is possible within OpManager to set the threshold for database file/log sizes individually? We have multiple databases running on some of our servers with varying sizes, and as such, would like the thresholds to be different. I saw this mentioned here in 2011, but wasn't able to find such a setting in build 12200. Thanks for your time.
Close Request Unsecured
Hey Guys, When a request goes to "Resolved" status our system generates an email to the requester with a link to close the request. When they click on the link a webpage opens with Request ID, Subject, Description, Tech and Resolution. However there is no need for them to sign into the request to close it. 2 Questions Is there a way modify that screen to not display the description and resolution? All our communications are done via email but we deal with some PHI and it has to be secured so in the
Users unable to see my database
Hi, I recently integrated Servicedesk with analytics and added a few users. My users are not able to see my database. Am I missing something?
Creating a helpdesk timeline
I grew up watching this popular show, CSI: Crime Scene Investigation. I was fascinated by the entire process of solving a crime, from the time detectives first arrive on the scene of the crime, to identifying the criminal. One of the first things that detectives do in order to solve a case is, establish a timeline. A timeline of events that lead up to the crime. Establishing a timeline is so important because it helps them identify possible suspects and reasons that culminated to the crime. A timeline
requests user name and password
Hi I am trying to install this to trial but on installation . i have never set up username or password it is a fresh clean install it asks for username and password then says they are incorrect.. doest work at all I am at a loss Fern
Security Policy Prevents Removal of This Account
Hello- I'm trying to manually remove the Exchange account that was added by default via the policy in MDM. The account seems to be having some issues so I want to be able to remove it and then manually add it back in without removing all of the MDM. I looked through the policy and do not see anywhere that it restricts it from being removed, but i get the error "security policy prevents removal of this account". I was going to add a separate policy specific to allowing this removal, but i do not see
Schedule Custom Reports in 12000
Since upgrading some time ago to 12000, I no longer have the ability to create custom reports or schedule those reports. The instructions are for an older version,and the OpManager instructions don't seem to apply. I had a report that included a collection of standard firewall reports for the previous 7 days in one document.
I can not find QR code and 3D floor in OPM v12
Hi , Where can I find QR code for the devices in OPM v12 , like it was in V11 . also I can not add a 3D floor map in the dashboards or in the CCTV please help me on that Best regards
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