Cursor position after clicking reply on Request
Hi, It would improve the SDP product functionality if when clicking reply to a request when displaying the request the focus of the cursor was positioned at the top of the reply section. Many thanks
[KB] Maintain the Pristine Status of Mailboxes
Worried about spam emails hitting your mailboxes? It is better to avoid this woe rather than dealing with it later. You can create transport rules to block emails containing certain phrases or sentences like "This is an advertisement", "You receive this email", "Click to unsubscribe", etc which are most likely to be present in spam emails. You have figured out how to block majority of spam emails in. But how do you know that you have done it right? You need a less intrusive way to check the messages filtered by the transport
Priority Matrix
Hi, I am setting up a new Service Desk Plus install and cannot find the Priority Matrix feature. I have looked in the Helpdesk Customizer block, click Priority Matrix but it's not there. I only have a Priority option. We have licensed Professional edition with Service Catalogue. Should I be able to use the Priority Matrix, I could when I downloaded a demo but I realise this had all features enabled. Version 9.3 Thanks, Lee
Licence Renewal Email
I've emailed servicedeskplus-support@manageengine.com twice now to request assistance renewing our licence before it expires at the start of June, haven't received any response. Is there a more appropriate email address to request licencing help?
Custom Scripts - How to automatically create a project from a change using change custom triggers
Hello Users, Today's post will help you trigger the creation of a project in ServiceDesk Plus, based on values in certain fields of a change request.The project is created using a specific project template and then associated to the parent change request. This is done by using an API call to create a project is ServiceDesk Plus and a separate call that associated the project to the change request.Refer to the comment within the script for more information on the json structure in which input is provided
Self Service Login Details Notification
I have enabled the "Send Self-Service Login details" notification, now how do you push out the notification to the users? Thanks!
MS SQL Server Service
Hello, There is a problem when restarting SQL service (main service). PMP Restart at first main service without changing Agent password and that fails. Then PMP restart Agent service and change password then the main service have old password and not beeing restarted if there is no sql agent running sql service restart without problem. So password reset for remote MS SQL server fails on all servers there is topic named "Password Reset Listner" but listner from that forum wont help. Is there a real
Service Request Template
While browsing some Service Desk Plus documentation, I came across a pdf that showed how to make an "Resource Request Form." Basically a request template that was set up in such a way that a manager could request certain equipment/permissions for a new employee. None of the steps in this pdf seem relevant anymore since all of the menus changed. Is there still an effective way to do this? All I can find is the incident request templates, and those have a bunch of irrelevant fields that you can't remove.
integrates opmanager with transition networks media converter chassis
Hello, is it possible to integrate opmanager with transition networks media converters chassis " CPSMC1910-100" for fault management ? Best Regards, Mustapha
error on request
Hello, We are getting attached error on some request, help please. regards, Ertan
SAP Server Monitoring ST22 Control(Abap Dumps)
Hi forum, In SAP monitor, Is there any alarm mechanism for Runtime error except all System Logs? In SAP server "Alarms" part is including all logon processes and other system log and when I configure System error Health alarm , there are so much alarms . I want to configure only short dumps and add it in daily routines. Thanks for Help,
reverse DNS in traffic summary
Hi, After the upgrade to the latest Opmanager and Netflow version, there is no reverse DNS resolution in the Traffic summary tab. Is there any way to turn it on?
Technician License Exceed
Good Morning, I have an issue where my Technician license to login has exceeded. The problem comes from the fact i deleted a host of technician accounts rather disassociate from the site. I am currently recreating the technicians but i can't enable logins as the license has exceeded. Is there a way to reset the license as i am pretty sure we have a license for 20 Technicians but having to create new technicians means the system thinks i have exceeded when i haven't. Many thanks in advance. Damen
Configure Other ME Products option not visible under Admin Tab
Configure Other ME Products option not visible under Admin Tab
ServiceDesk Plus 9307 Released
Dear Users, SDP 9307 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9307: SD-65887: Status change of a Request does not get recorded in Time elapsed analysis in some scenarios. SD-65952: Technician details gets collapsed in Time elapsed analysis while re-assigning the Request to the same Technician. SD-66247: Scheduled report(s) do not work after the server is restarted. SD-66008: In SSO / Pass-through
modify the display of the request screen to have alternating colors
Is it possible to have the requests screen have odd and even rows be alternating different colors? See the example below:
The anti-clickjacking X-Frame-Options header is not present
We're currently assessing ADSelfService Plus and it is failing a few of our security checks. The following alert has been raised: Description: It was identified that the assets contemplated not include security controls adequate to combat the user clicks theft attacks (Click-Jacking). This attack is to load the hosted web application in assets covered with an opaque layer over it, with fake buttons and links, so that clicking on them, the user is actually inadvertently clicking in the web application.
What happen with version agent when upgrade apply?
Hi, I want to upgrade Desktop Central from 9.2.060 to 10.0.73, after I completed the upgrade what happen with version of agents? Do I need re-install all agents? or Desktop Central upgrade with automate way?. Regards, Jordi
WAN Agent and Server Communication
Hello, We have a scenario where we have Desktop Central and a Distribution Server installed. We have sites where the agent won't be able to communicate directly with the main server but have no problems communicating through the Distribution Server. Will this configuration work? IE: WAN Agent ----> Distribution Server (Works) WAN Agent ----> Main Server (No routing) Thanks!
allow 2 different Admin accounts for Software deployment
Due to regulatory requirements we have to keep our server admins separate from our workstation admins. They do not have for example access to each others servers/computers. The domain admins only have access to the servers while the workstation admins have access to do admin tasks to the client workstations. To utilize deployment we need to have the ability to have 2 separate installation admin accounts that will allow us to package the software's with the appropriate admin account. As of now
Access
I cannot Login as Administrator from the Server even users cannot Login, it says Username and Password incorrect: ManageEngine ServiceDesk Plus
Escaneo de Thin Client Dell Wyse D90Q7 Sistema Operatiu Windows 7 Embed
Hola, ¿Alguien sabría decirme si es compatible el escaneo de Servicedesk para Thin client modelo Dell Wyse 90Q7 con sistema operativo Windows 7 Embed? Gracias y Saludos, Gerardo Cortés
HA Setup Fails - Stop the Server then run this script
HA server - Tried to update PMP v8600 > 8700. Online steps says dont need to uninstall. Update fails saying need to uninstall. So I uninstall, download latest version and install. Primary server, STOP Password Manager Pro service. No postREG, no PMP services running. Following online instructions, saying to run the HASetup.bat Primaryserver.FQDN HAserver.FQDN. Program comes back saying to stop the server then run the script. The server is stopped. Whats the problem?
Error al actualizar de la 9200 a 9300 en ServiceDesk
Hola, Al actualizar desde la versión 9200 a la 9300 ha cambiado la constraseña administrator y me aparece el siguietne error cuando accedo. ¿Alguna ayuda?:
Requester Details SD+ 9307
Good Day, We have 450 imported Requesters with: Requester allowed to view: “Only their own requests” (default) we would like to assign: Requester allowed to view: “All their Department requests” ¿Which is the best way, if any, to automatize this change instead of doing it manually ? Thank you
Report last scanned time
I want to a report with the following information for desktop and laptops User, Computer name, Last scanned time, site, type of asset (desktop, laptop) only need that check the last 15 days and the computers that have asset state "in use" but i want to schedule the report that run automatically and always find the last 15 days state how can i obtain that report ?
How do I create an Average Response time report in ServiceDesk Plus?
I want to run a report that shows: All tickets created within a given date range for a certain support group. I also want to show the response time to each ticket and then average response time for each agent as well as the group as a whole. Can someone assist with the steps to create a report like that? Best Regards, Brian Mansfield
Can we setup a test server with our licence?
Hi All, In my organisation we use ManagineEngine ServiceDesk Plus 9.2. It is the Enterprise Edition and our licence ID is 645089. We currently have it installed on our server running our Service Desk software. We'd like to know if our licence allows us to install this on an additional server as a test/development environment. We want to do this so we can test new updates and changes before rolling them out to a live server. Obviously rolling out changes and updates to a live system without it being
Add more contact field options for G Suite integration
We have users being created and suspended fine, but there's still a few things that could be added to allow us to stop use of GADS. Right now, contact details like phone numbers, addresses, and so on are not passed to g suite on user creation. It seems like the only things that are set are the full name, email address, password, and any OU or groups you've selected for the user. I'd like to see, in the least, anything that could be considered "contact card" details also passed to the G Suite contact
Icon Size Issue
I just found a strange looking thing when I change some things in the ressourcegroups. I realized that this "think" is a icon I uploaded before the update. Right the Icon I upload, left the Icon shown in Ressoursgroupdetails. That is only one example. This error occurs on the other icons to. Can I fix this or have it to be fixt in a separate update? Greetings
any way to update active directory using .Net?
Hello I wanted to know is there any way we can update active directory user details from sql server using vb.net or asp.net? If yes can i have some example links please Thanks I didn't find the right solution from the internet. References https://forums.asp.net/t/2099106.aspx?any+way+to+update+active+directory+using+Net+ 3D Product Marketing Video Examples
Additional fields hidding randomly
Hello, I recently upgrade to the 9307 version, I edited a Service catalog template with some rules and then delete them. now everytime I edit a different Service catalog template the additional fields from the first mentioned template are hidden and there is no current rule for it. The fields appear again randomly through the day, I've noticed that the fields dissapear when I work on the other template and they appear after some time of not modifying anything. Can you please assist to determine what
Excess Total Committed Memory needed is X KB, threshold value for this monitor is 131072 KB - can this be a normal operating state?
Hi all, I am receiving errors on several of my SQL Servers indicating "Excess Total Committed Memory needed is X KB, threshold value for this monitor is 131072 KB". From the research I've done, this is the difference between the Target Server Memory and the Total Server Memory. If I'm understanding correctly, this alarm fires because the difference between the target memory and the actual amount of memory the server has committed using the memory manager is more than 128 megs. In a "normal" situation,
Service Catalog - New Form
I'm amending the Service Catalog User Access Request form to include a number of new custom fields, I cannot work out how to have them set in an appropriate order, the are randomly positioned in the layout and not even in alphabetic order, is there a way round this? Thanks
Creating a helpdesk timeline
I grew up watching this popular show, CSI: Crime Scene Investigation. I was fascinated by the entire process of solving a crime, from the time detectives first arrive on the scene of the crime, to identifying the criminal. One of the first things that detectives do in order to solve a case is, establish a timeline. A timeline of events that lead up to the crime. Establishing a timeline is so important because it helps them identify possible suspects and reasons that culminated to the crime. A timeline
Creating a helpdesk timeline
I grew up watching this popular show, CSI: Crime Scene Investigation. I was fascinated by the entire process of solving a crime, from the time detectives first arrive on the scene of the crime, to identifying the criminal. One of the first things that detectives do in order to solve a case is, establish a timeline. A timeline of events that lead up to the crime. Establishing a timeline is so important because it helps them identify possible suspects and reasons that culminated to the crime. A timeline
Community Digest - May 9, 2017
Migrate tickets and attachments
I have setup a new SD+ server with a lot of customizations. I would like to migrate tickets and attachments over to the new server without losing my work. Is this possible? Thank you, Tom
MSSQL Set Default Monitoring
Hello, Is it possible to change the default MSSQL Monitoring options instead of the defaults your company has chosen? Our DBA's would only like certian monitors enabled and I would like to edit the default monitors. I am unable to find this in the web interface, is there another config file that this can be accomplished? Thanks!
Modify Purchase printed form.
Hello, Is possible to modify the printed form of the purchase?. I need to simplify the form to delete fields that we don't need. Also I need to restructure the form to recolocate some fields in other order, etc. It is possible to do it myself?. I'll wait your reply. Thanks. Best regards.
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