How to get elapsed time for each support representative's task?
Dear All,
a new ticket created and handled by Support Representative 1 (SR1) at 08:00 .. and then he assigned task to SR2 at 08:15 and SR2 finished his task then assigned task to SR3 at 09:00 .. then SR3 finished and closed the ticket at 10:30 ..
for reporting purpose, how to get get elapsed time for each Support Representative?
please help
Thanks & Regards
a new ticket created and handled by Support Representative 1 (SR1) at 08:00 .. and then he assigned task to SR2 at 08:15 and SR2 finished his task then assigned task to SR3 at 09:00 .. then SR3 finished and closed the ticket at 10:30 ..
for reporting purpose, how to get get elapsed time for each Support Representative?
please help
Thanks & Regards
Topic Participants
Win
SupportCenter Support
Maryp
Arun Kumar R
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