Hi,

I need some assistance please.

All tickets that are logged get generated to ITSUPPORT@UPNORTHGROUP.COM

We have been told that Facilities, And Also Accidents and Incidents would also like to use the same system to log tickets automatically using our Service Desk System.

1. I do not want to see these incidents coming in as some of these may have strict salary information and other information myself and Paul want to keep separated

2. I would like to know is it easier to run another instance of Service Desk Plus for this request or can we do it another way?

3. There will be 3 members of Staff who will be Managing the the Facilities and Accidents and Incidents mailbox but they will need to pick these tickets up and be notified as we are for our IT Support tickets.

I have had a look at this via locking down via the groups method / and roles but need some help/assistance to setup if this is the way you recommend?

I’ve enclosed our license information above.

Look forward to hearing from you soon.

Thanks

Carl