Dear User(s)

We released ServiceDesk Plus MSP - version 9.2 - Build - 9209

Please refer the Migration path table available here and upgrade to our latest build 9209.

What's new in ServiceDesk Plus - MSP 9209 ?

Features

SDPMSP-10373 : Ability to import users from Remote AE like importing assets.

SDPMSP-10433 : REST API support for Worklog Type and Worklog Additional fields while adding worklog.

Issues Fixed

SDPMSP-10258 : While adding a task through API, the description returns null.

SDPMSP-10325 : Unable to search email address in description through default search.

SDPMSP-10331 : In Tasks, "Requires on-site visit" value reset to 'no' on edit and save.

SDPMSP-10372 : While raising the requests, On Behalf-of pop-up lists users across accounts.

SDPMSP-10394 : The cursor does not blink in the description area after we click the reply button.

SDPMSP-10413 : While adding a WorkLog, starttime/endtime field shows different values without considering the personalization setting.

SDPMSP-10445 : Service catalog is visible even after we downgrade the license from Enterprise to Professional.

SDPMSP-10458 : Fixed a Performance Issue while accessing Technicians records.

SDPMSP-10467 : When a Technician sends an email to the incoming mail server address , the ticket is created under the default site of msp account instead of technicians site.

SDPMSP-10468 : Unable to save QuickBooks configuration in the recent builds.

SDPMSP-10469 : First Response SLA is violated even though the ticket is in On Hold (stop timer) status.

You can contact our support at sdpmsp@manageengine.com for any assistance. We will be glad to assist you.

PS : Please provide your email address in our "Help-> About" page present in the top right of the product user interface, so that you will get notified whenever there is a release.

We appreciate your valuable feedback always.

Thanks for your continuous support 

Santhosh

Head of Quality Assurance and Support Team

ManageEngine ServiceDesk Plus MSP Team

Direct Support Number :+1-408-352-9131