Free workshop - Secure your network from WannaCry ransomware attack!
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Free workshop - Secure your network from WannaCry ransomware attack!
Join this free workshop to get insights which would help you in your fight against the WannaCry ransomware attack. Register now
Free workshop - Secure your network from WannaCry ransomware attack!
Join this free workshop to get insights which would help you in your fight against the WannaCry ransomware attack. Register now
Scheduled Status Change build 9308
It seems after upgrading to build 9308, the schedule status change is not working again. I know this was an issue in an earlier build that was fixed recently, but seems it is broken again as our status changes are not occurring per the scheduled time set.
i cannot select incident template in request form.
incident template selection field is missing in request form.
Change - send notification
Hello, After upgrade SD+ from 9301 to 9307 we lost visual editor field Description in Change module (Changes -> choose change -> Actions -> Send notification). But In "Problem" module visual editor is working. How can I solve the problem?
Password last set on domain computers
Hello everyone, I just pulled a report where i am trying to find what computers i have yet to set software distribution too. So i put up the table "password last set" on computers. I'm trying to figure out the meaning of it though. It would greatly help me to sort out computers that aren't active any more. Is it when a successfull password entry was last made on the domain computer by a user?
[KB] How do I identify users communicating with external email domains?
All organizations have plans and policies in place about internet usage. After all, these policies ensure that an additional layer of security exists over critical business information, and help keep a check on the type of data that gets in and out of the organization. You, as an administrator, need to monitor traffic within your organization to avoid possible data loss. One common policy organizations have is about misuse of office resources. You may need to: Discover users who are communicating with external email domains the most: There are chances
Missing Groups in Office365 GAL
Hi, I was very happy to see this feature and be able to hide someone from the Global adress list in Office365. However, it works for all users but the list does not show up groups that got an email address. For example, when you do create a group in Office365, the group got an email address automatically. These groups are part of the GAL actually. Unfortunately, Admanager only retrieve users from the GAL. Is it possible to get ALL members of the GAL in order to hide groups from it? Thanks for you
Scheduling Report - Share to other Technician
Hello Partners, how can I share my scheduled reports for other technician ? Rgds Bart Warsaw/Poland LUXMED Company BUPA Group
Problem after update 9308
Hello, We have a problem after update 9308. On "Reply" window disappeared some fields "Title" and "Reply Template" Any ideas? Russian screen: English screen:
If the attached file name is Japanese, it can not be downloaded normally.
Hi, If you download a file attached with a Japanese name using firefox, the file name will be encoded. If it is encoded, if the file name gets longer, it will not be able to even download. In IE, Chrome, it can be acquired with Japanese name properly. Please tell me how to deal with it. Best Regards,
Application Manager Business View using map image?
Hello, I saw in a video that OpManager can use maps in the business view, to let users build their own maps using image files. Is possible to do the same job inside Application Manager? I am using version 13, build 13210. Francisco.
Overall slow performance after upgrading the 8.1
Overall the loading of solutions and our request views is significantly slower than it was prior to upgrading. We are using a SQL database and all indexing there has been rebuilt, however, i am not sure how to speed up the loading in the application. It did look like the modifications that had been previously made to the wrapper.conf files was overwritten so i have made the changes that i could remember. wrapper.java.additional.17=-XX:PermSize=64m wrapper.java.additional.18=-XX:MaxPermSize=256m However,
Saludos! Como puedo registrar el dominio de un usuario importado del LDAP?
Anteriomente tenia los usuarios con un dominio "DominioA" y hoy dia tengo importado los usuarios de un "DominioB" Los usuarios del DominioA me aparecen identificados en los Solicitantes con la posibilidad de usar el usuario de dominio para iniciar sesion. No puedo hacer que los usuarios del DominioB puedan iniciar sesion con su usuario de dominio. Como puedo hacer para que por LDAP puedan usar su usuario y contraseña del DominioB sin tener que instalar todo nuevamente? Es una opcion porque aun no
Best Practice/Steps to patch Desktop Central Server?
Hey Guys, I searched the FAQ and Knowledge Base but I haven't found any information on the best practice/steps on patching the Desktop Central 10 Server itself? Are there any steps I need to complete prior or do I just set up an automated patch task like any other WIN server? Cheers, Alexander
Error in latest Chrome Package (x64 only)
Hi, the latest Chrome Package from SW templates is falsely implemented as "MSIEXEC" Package and fails to install. I cannot switch it to "MSI" because then the "uploaded" installer disappears - could you please fix this in the SW Repository? Kind Regards Stefan
Run node.js script in custom trigger
Hi, I write a nodejs script that run on the SDP server (command line) with cmd /c node AddRequest.js but when I set it in custom trigger configuration, it doesn't run. I attached my node script to check it. Notice that I installed nodejs on SDP server. Thanks .
System Scan
Hello, Is it possible to change the default time when a system scan is run? Currently the scan occurs during a busy time of the day for my customers and causes the pc's to slow down.
Increase Contents field in Solutions page
Is there a way to increase or allow the text field to be increased on demand in the solutions page for the contents field? It appears that Title, Keywords, and Comments can be expanded however this feature seems to be left out of what I would consider the most important field to actually have it.
Query Task linked WorkLog
Hello!, How to create query the task linked worklog the project module? Database : PGSQL Versión: SDP 9304 Many thanks!!.
Asset Explorer and how ManageEngine defines Uniqueness
Please can you clarify how ManageEngine distinguishes when a machine is unique. The below article states there is a hierarchy order of how the software defines what is unique, but there are some contradictions. "Consider a workstation with different name and Service Tag, but with same MAC address as the one already available in the application. On performing a scan, the details of the existing workstation will be replaced by the newly scanned workstation." According to the hierarchy order in the
Service Desk Plus Feature Help (Free version)
Hi We currently are currently using the free version of the Service Desk Plus (Ver 9.2 Build 9226) Our company is going through a growth spurt and we would like a system which has several features we dont believe the current free system can perform. Please could someone advise whether it is possible in this version? Thanks Job management System We need a way of seperating normal helpdesk tickets from chargable jobs (such as installs and onsite investigations) We need the accounts dept to be able
Can't restore data (SDP 9237)
Hi Server A and server B have install postgres and sdp 9237. I have setup test server (Server B) and restore data from production server (Server A) but I can't restore and I found an error message like this: please check this problem. thank you very much.
HTTP to HTTPS
Hi I have followed these instructions to redirect HTTP to HTTPS: https://www.manageengine.com/products/service-desk/faq-general-modules.html But whenever I hit the HTTP site I just get a 404 error? Not sure what I have done wrong?
Ports for Remote Login to SDP
I was having an issue logging in to the SDP server on the local network. I could see the Login page and enter details but it would just say "Wrong User of Pass". I then turned off the firewall on the SDP Server completely and login would proceed. What ports are required for this as I dont want to leave the Firewall off completely. Thanks
Service not starting
The service starts and then after 5-10 seconds the service stops. The password is correct (Otherwise the service will not start). ManageEngine ADSelfService Plus <- Service stops ManageEngine ADManager Plus <- Running no issues. Event Log: The description for Event ID 100 from source ADSelfServicePlus cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local
Operation ADD_REQUEST is not supported
Hi I'm trying to add a service request using the Rest API but getting error I'm using a C# WinForms application and below is the url which gets generated for POST, I can very well get the data using GET_ALL operation but not able to create a service request. http://<mysdurl>:8081/sdpapi/requester/?TECHNICIAN_KEY=28B7FD10-C515-402F-8B24-FC90E919ECEE&OPERATION_NAME=ADD_REQUEST&INPUT_DATA=<Operation><Details><parameter><name>requesttemplate</name><value>Marketing Request Form</value></parameter><parameter><name>technician</name><value>Paritosh</value></parameter><parameter><name>level</name><value>Tier
How to escalate tickets
Hi, Silly question but I cant find a way to escalate the ticket.
ManageEngine Free Webinar: Are you protected from the WannaCry ransomware attacks?
On May 12th, 2017, the world witnessed the biggest ever cyber-attack in the history of the internet. A ransomware named WannaCry stormed through the web, took over many companies’ network and held their data for ransom. In the first few hours of the attack, over 200,000 machines were infected and even the big organizations with most secure networks succumbed to it. The attack hit more than 150 countries and shut down everything from telecoms in Spain to the Interior Ministry in Russia. To know that
E-mail Id(s) To Notify - Drop down Selections
We heavily use the E-mail Id(s) To Notify field when creating an incident or editing a request. However, it is very difficult to use as the search mechanism only attempts to match an email address of a requester and does not search other fields such as first or last name. Can this feature be updated to mimic the auto-suggest feature when completing the Requester Field? It would save my team a significant amount of time if the search was based on the requester's names rather than only their email
Change Template
Hello dears, How could I hide the "Workflow" drop down menu when filling the change template. My use case is that I already have a predefined workflow for the change based on different aspects and need to disable the user from selecting the workflow. Is that applicable?! Thanks, Rehab
Perform the device discovery,
Perform the device discovery, but the device is not permanently in the inventory
Free Windows Admin Tools question!!!
Hi All, I would like to know if Free Windows Admin Tools has a desktop pc limitations like Desktop Central? Regards, -JC
LDAP Custom Attributes
I'm needing to pull Mail Enabled Groups reports. I'm having to do a lot of re-work on these reports with comparing to exchange report to determine weather this is a security group or a dynamic group. I tried created a custom attribute but it doesn't show anything when I ran the mail enable groups report. Please help.
Dual monitors - Display both screen simultaneously in remote
Hello everyone, I find the way to work remotely on a multi monitor computer to be not very convinient. Indeed having to switch from one monitor to another and never having the possibility to view all of them makes things complicated. In comparison, Microsoft Remote Assitance tool allows the remote display to be adjusted to you screen or even keep the display size and then you simply move the cursor to get the invisible part of the screen, So I am wondering if there is a different way to display remote
Problem with characters in subject
Hi, We're trying to integrate SDP with our customer helpdesk system. Their system need to receieve the e-mails with ID between characters >> <<, for example: Res: request reply >>43294<< My problem is that when I reply a request from SDP with >> and << in subject, the e-mail is sent without subject, even when checking in a regular e-mail client. I sent an email with this subject: "Re: [Request ID :##45989##] - [0800net] Notificação de abertura do chamado >>5292135<< Teste" In my mailbox, the subject
[KB]Permission management - Copying or moving permissions between users
The addition of a new team member involves granting them permission to access shared team resources.This can be done by simply copying all the permissions from any of the team members to the new team member. You can also copy permissions from one user to multiple users. Similarly, if the new team member is replacing an old team member, all the permissions of the old team member can simply be shifted to the new team member by clicking the "Move Permissions" tab. Steps to copy or move permissions between
Upgrade from Build 8110
No one has done anything to our ServiceDesk Plus in regards to updates. I'm still running version 8.1.0 Build 8110. I know that you have to upgrade the version in order. What do I need to attempt to have our IT staff complete this? I have downloaded the 3 most recent versions, but I will assume that I am missing some and can;t go from 8110 directly to 9100. Thanks
Report Row Spacing Changed?
I'm moving reports from SDP 9218 to 9302 and noticed there seems to be a different in the row spacing for each item. See the photos below. I'm running the same query with each report, just on a different version. I think the reports we were getting looked much cleaner than having a bunch of empty white space. SDP 9218: SDP 9302: I don't believe it makes a difference, but the query i'm using is the following: SELECT projectdet.TITLE "Project Title", IsNull(Milestonedet.TITLE,'No Milestones Defined')
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