Close requests without worklog and/or resolution
Hi, is there a way to set up requests so a worklog/resolution would not be required to close the request?
Our organization has one group where service requests are added, but it's more for acknowledging items, as opposed to resolving tech issues, i.e. a worklog/resolution doesn't make sense for this group. We'd like a way to close these items without entering a worklog and/or resolution.