Is there a way (in either the Incident or Service Category templates for me to create linked fields.
As an example, think about Categories. If I select PC, I have certain linked Sub-Categories. I'd like to create some fields in our Service Category (Service Requests) templates. If a person selects a PC type, I'd like to link two fields together.
Say a person has a drop down list with: New Laptop, Old Laptop, inventory. If they pick Old Laptop, I want a certain list to show up of model. Same would go if New Laptop is selected.