So many tickets to close, but so little time. Where do I start?

With piles of tickets flooding their system by the hour, a service desk technician's efficiency is determined by how quickly they manage to close the impending tickets in their name. A tough job, even for Superman.

But you don't need super powers to solve this. Using a simple report, a technician can decide which ticket to take up first.All they need to do is to create a report to view the incoming ticket trend and categorize it, based on business impact.

Knowing which tickets have a higher bearing on revenue will prompt technicians to assign higher criticality to it and take care of it first.

Here's a sample report which displays the incoming ticket trend by business impact.