Dashboards in v12 - still...
Dashboards and widgets management were VERY MUCH downgraded in the last version of opmanager. We still can't manage dashboards (order - columns - etc) one year after the realease. Is this going to have a solution or the product will be permanently downgraded from the version we bought? Pedro.
Single Head Department approver in multi sites ( or Whole Organization) for service request
Hi, I have two sites and every site has their departments and every department has it's head department, but some department expanded in whole organization. For example, there is a Financial department that shared or expand in SITE A and SITE B. This department has a Head Department that exist in SITE A. Now I want to design a service catalog that need to approve head department. But because of that Financial Head Department exist in SITE A and not exist in SITE B, Financial Department in SITE
LDAP Custom Attributes
I'm needing to pull Mail Enabled Groups reports. I'm having to do a lot of re-work on these reports with comparing to exchange report to determine weather this is a security group or a dynamic group. I tried created a custom attribute but it doesn't show anything when I ran the mail enable groups report. Please help.
"Hold on" requests is not open in planned time.
Hello! We often use "hold on" requests. It`s very comfortable. And we use "The planned changes to the state". But it is not work at last time :( For example, request should open at 13:00 17/02/2017, but right now 13:10 and request still "hold on". And thats happen really often, with all requests. I think it happened after update to 9.3.0. Right now we use 9.3.0.1
Merge requester accounts
Having been using LDAP lookups historically, many users have ended up with multiple accounts. I guess that they have first attempted to login with their username, and an LDAP lookup has verified their details and created an account. Subsequently they have tried to log in with an email address (as username) and again LDAP has verified their details, and created another account. We also have examples where users have changed names, and have ended up creating multiple accounts too (some as many as 4
Survey Comment
Would like to have an option for an open text entry for requesters that receive surveys.
See parent request of task that request not assign to technician not permission to see it
Hi, In our organization, we would like to give full overview of all tickets only to the Service Desk support group - 1st Level support. Some times we need to create task and assign it to another technicians support group. Other support group just see their own request that assign to them. When ServiceDesk group assign request's task to another technician group, they can't see parent request of task. What should I do to solve this? As matter of fact, other technician will need to see all the information
Mandated fields not required prior to saving incident
Earlier today, one of our Technicians was able to create an incident without populating the Impact, Urgency, or Service Category using the "Default Request" incident template despite all three of those fields being mandated for Technicians on that form. Later in the day, when editing the incident, she was required to set those fields before saving her update. Part of the request history is below, with lines showing Impact, Urgency, Service Category being changed from "None" to a value. (Priority
All about preventing erroneous sites from being created in SDP upon user sync/user import
I have a real challenge in that when on of my 85 technicians creates an AD Account and the site has a typo or is altogether incorrect, SDP creates a new site and if we don't catch it quickly, requests come in, are associated with those requests, and appear as being logged against UNKNOWN site and UNKNOWN region in our reporting. Then, after fixing the AD Account, we have to move the users to the correct site by hand. We have to search for an bulk edit any tickets generated to update the site, move
ServiceDesk Plus 9308 Released
Dear Users, SDP 9308 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html
New Features in 9308
SDF-65900: Following enhancements have been made in SMS notification settings: Platform account support for Clickatell Option to modify SMS Gateway API URL from UI Unicode support for Site 24X7 SDF-66288: The following script methods have been supported in Field and Form Rules: $CS.getValue("REQUESTER.EMPLOYEEID"); $CS.getValue("REQUESTER.SITE");
Desktop Central patching
Is there a way to see if Desktop Central is actively patching a machine. IE patches in progress. I know you can go in to the device in the desktop central portal and see patch notes to see which patches are missing etc. but I can't seem to find a way to see if it is actively patching the machine. Is there a process on the local machine that desktop central starts when it is downloading/installing patches or something like that I could use to see if it is currently patching the machine?
Stop to select non-existent requester
Dear Support, When I create a new Request I have to fill the Requester Details form. Under it there is a "Name" parameter. We are using AD integration and select the requester name from the list the SDP offers. If our colleagues make a mistake and accidentally hit an enter without selecting the proper AD user they are able to record a ticket with a non-existent account that will be recorded to the requester database also. Because of this there is a lot of similar (an non-existent) requester in the
Boot Camp Apr '17 - Building intelligent forms
converting service to an incident
If I try to convert a Request to an Incident, the field Description will be delete. So all the text wrote from the user will be delete. Thanks Regards
Monitored server logging Security Audit failures associated with OpManager
I have a production SQL server that is logging Security Audit Failures as per below. We have successful audits from the Global Account used for OpManager. The account that is failing is the computer account for the server that OpManager resides on. The computer account is not configured anywhere in OpManager. Is it expected that the server hosting OpManager would need logon permissions while OpManager queries WMI or SNMP? Thanks. 0xc000015b The user has not been granted the requested logon
How do I make resource information mandatory in a Service Template?
Quite often our requesters will skip over questions in the resource information in a service template. I'd like to make the question mandatory just like you can with additional fields, is this possible?
Data Transfer from ME-11 to ME13
Hi, We have installed AppManager in the new server as a fresh installation with bundled PGSQL DB as backend and copy existing AppManager MSSQL intanse tables data as per the ERD and restarted new restarted the machine. When we login to AppManager it will not display the screen properly as shown in attached screen shot with exception error. Would you please suggest what to do to resolve the issue than we will be in a position to verify the monitor data. Thanks & Regards, ZH
Survey Report queries
Hi Can someone please provide me the answer to questions below in survey report for SDPonDemand? 1. On setup scoring -- why does No answer = 3 and Yes answer was 2? My satisfaction levels indicated Level 1 for No while Level 2 for Yes 2. What's the basis of rating? How come there's lower than 100% when I only have 1 question in the survey? 3. How can customer's feedback reflect in survey results? Thanks much Lady
For Service Desk Plus OnDemand making the resolution response firs
Is there a way to order how the requester sees the responses back from a request? We would like them to see the resolution first so they do not have to scroll through all of the pages to find it.
Change to https causing cert error
I cannot find in the documentation for ADSS how to resolve the cert error that is trying to go out to www.adselfserviceplus.com on all of our clients.
Change the ApprovalLink
Hi we want to change the approval link from ip to host name ! where we can do this change ? the approvallink is now somethink like this http://78.105.45.26:8080/approval/<some text > and we want to replace the ip to a host name like this http://helpdesk.company.com:8080/approval/<some text >
Time-out
Dear, I am not sure there have any setting which related to "time-out" function For example, when I log in to service desk page, and haven't any action after a short period (e.g. 15 mins) there will have pop-out window which show you will be log-off after xxx mins Or, It will automatic log out, and I need to log in again if I need to use service desk plus again Could anyone can advise how can set this function Thanks and regards,
Recalculate processing time and reset SLA when request re-open
Dear experts, Now, SDP calculate processing time and alert violation requests by closed time subtract created time. I need to recalculate processing time equal resolved time subtract created time. And one more help, when request re-open i need reset SLA time.Many thanks. Regards, Tiep P
Update Url survey because is broken
Hi, I have a query with the url of survey BEFORE http://MYSERVER/sd/SurveyDetails.sd?surveyMode=newSurvey&surveyID=182709&userID=2104 (It´s Broken, bad.) NOW http://MYSERVER/sd/SurveyDetails.sd?surveyData=2fbb38a41e336d1f38668bf256bd122408d3be2f (It´s Works, Good) Query: SELECT w.siteid, sd.name, LONGTODATE(s1.createdtime) "fecha resultado de la encuesta",w.workorderid "Request ID", w.title, LONGTODATE(w.createdtime) "Fecha Creación de la Solicitud", aa.first_name "Requester Name", emailid "Requester
enabling https and ssl
Hi, I enabled SSL port (https) on my AD Manager app, but I was wondering if you could give me a procedure for installing a certificate issued by a certificate authority in this app. Regards,
ADManager - setting out of office
Hi All, I wonder if anyone else has found a way to set a users out of office via ADManager? I have a leaver process so when users leave the company I have a template in ADManager which handles everything for us. I would like to set an out of office during this step also. any ideas would be very welcome thanks Russ
Allowing administrators to "View as"
Dear all, A "nice-to-have" feature would be to allow administrators to view Service Desk plus as any user's account. This would allow for several benefits: Troubleshoot more easily when there's a user that is not able to access a specific module or form; Audit the visibility of different people without logging into their account or doing remote access Allow for easier testing of new functionality being put in place I can expand more on this if necessary. Kind regards, JS
Integrate AD Manager con Eventlog Analyzer
Hi one question. We have Eventlog Analyzer and of course we need to AD Manager use with it. How can it be done? Thank you
Did you know - How to configure Gmail as SMTP Mail server
ADSelfService Plus allows you to use Gmail as an SMTP-SMS server to send notifications, OTP etc to your users. Gmail offers it as a free service and can be used to send unlimited emails. Steps to configure ADSelfService Plus to use Gmail as your mail server: Login to ADSelfService Plus with the administrator credentials. Navigate to Admin -> Product Settings -> Server Settings. In the Server Settings page, click the Mail Settings tab. Enter smtp.gmail.com as the mail server and 587 as the port number.
no reply template option anymore
Hi We are sing MSSQL version 9.3 build 9308. We can't see an option to change the reply template anymore. Has something changed in this new version?
Admin user access report
Hi, I'm trying to implement a report of all accesses (Logon, Logoff, Failed Logon) to Windows servers only for administrative users. I'd like to have a report with those colums: Username, Time, Device, RemoteDevice, LogonType, Domain, EventID, Severity 1. Is there a oob report doing this? 2. If not, how can I do this manually? Best regards, Sutot
Alert subject with account name
Hi, Is it possible to somehow add account name to alert subject? I have alert for account lockouts. I only see these. I would like to have subject like "AccountLocked event, $Account Name
Syslog collected but not searchable?
Log360 recently installed. Cisco ASA syslog shows being collected and is searchable. However, Ubuntu server running rsyslog isn't working the same way. Syslog messages show in Device Management [Last 10 Events] as being collected, but in the search tab, no results can be pulled up. Advanced search selecting the syslog server only and searching for the severity or type reported in [Last 10 Events] still returns no results. Any suggestions?
Can ELA ensure event logs are not being tampered with?
Can Audit events in ELA be hashed and/or encrypted like they can with SPLUNK? http://docs.splunk.com/Documentation/Splunk/5.0.2/Security/AuditSplunkactivity
Cisco Unified CM supported in OpManager?
Hi guys I did like to know if Cisco Unified CM 9.1(x) can be monitored using OpManager (build 12200)??? Are their any MIBs which needs to be added on the system to perform the same? Any add-ons Modules to be added?? Are there any Device Templates for it or any other which would show data?? Or is there any other solution by ManageEngine for this?? I went through the forum but I couldn't find anything confirming this. Appreciate your feedback and support. Thanks! Regards, Ashfaq Habeeb
Email all technicians at once.
Boss told me to Email all technicians through service desk and tell them to close their tickets. Is there a way to send a email to all at once somehow.
Get tech members of group via SQL
Hello! how can I get members of tech specs group via SQL query? thank you!
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