Is there an option to have a drop down box that you can close off a call by a different Technician than the Technician the call was assigned to?  We have a situation whereby 99% of our support calls are assigned to a generic technician i.e. Helpdesk but depending on who is on the Helpdesk that particular day the call itself will be closed by another Technician.  We want to be able to run reports that show who closed off the call as presently it just shows that ALL calls are closed by the generic account. 

Any help on this would be greatly appreciated.