Technician Auto Assign

Technician Auto Assign

Hi All, 

I am struggling with technician auto assign.
 I created a sub-group with two technician in it. i created a business rule for email mode to be assigned to the subgroup(two the two technicians turn by turn). I added the site of the technicians to  Enable Exceptions to exclude them from  Technician Auto Assign . 

My problem here is, case coming from requesters still go to the two technicians and if the technicians are in " Exclude following technicians" then the case coming through email mode become UnAssigned. So how can i set the SDP to assign automatically to the technicians (the technicians taking turns) and exclude them from any other requests?

Thank you all for your help

Best regards


     p.s. SDP      Version 9.3 Build 9307

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