Double approval block
Hi everyone, I have a problem when I want to have a dual approval in the ticket until version 9305 worked, but now 9307 does not go anymore. Can you help me solve this problem? I've also updated to version 9311, but always the same. Thanks so much
Does a Project Admin have to be a Technician in SDP to login and view a project?
In project we have assinged project admins and members... Do we have to add them as a technician in Service Desk Pro in order to actually do work on a project?
Protect your Linux computers from SUDO flaw using Desktop Central
Dear Users, Linux computers are recently facing vulnerability threats through SUDO malware. A malware which is capable of taking the root access of the machines via SUDO. Do not panic when you have Desktop Central with you. Through Linux Patch Management, get updated to the latest Linux OS and protect your computers from harmful flaws. Refer this Sudo blog for more details. Better Patching. Better Enterprise Security!! Cheers, Desktop Central Team
Is there a round robin function to assign a ticket on SupportCenter Plus?
Hello, Is there a way to assign a ticket to Techs in a group using a round robin function? I found this as being possible in the Service Desk application but could not find any help about this for SupportCenter Plus. Thanks Bruno
Search Facility
Is anyone else having issues with the search facility, in previous versions, you could search easily on ID, name, key words etc, now it is very specific and searching is extremely difficult, to look for tickets as well as solutions. current build 9.3 Build 9311.
SLA Notification
I have configured our system to generate notifications when SLA's are about to be violdated. My question is why can't I send the notification to a support group. It really is kind of dumb to only be able to email one technician. If that technician/manager is on vacation then no one will get the notification. Is there a way to use a support group for the notification? It would be extremely helpful. Or if there is some other work around that would be good to know.
Java Config File Settings
Is there information available how to adjust memory and other settings in ServiceDesk Plus Java Config file?
Longer than normal service requests
Has anyone else been experiencing longer than normal response for service requests? I attempted a phone call last week and waited about 15 minutes to talk with someone. They were not able to help me and stated they would open a ticket and get back with me but never did. I then opened a ticket for service yesterday morning and have received nothing but the automated response. Response times used to be within 24 hours yet the past few requests have been quite long. Anyone else experiencing this?
Change text on Enrollment page
Hi, Does anyone know how or where to change the text on the enrolment page? 1. I want to change the title of the tab from "Enrollment" to "Enrolment" (UK spelling) 2. The "Enroll" button at the bottom screen to "Enrol" 3. The welcome pop up text when for user when they first land on the enrolment page? I have managed to change the text at the top of the pop up from modify "ApplicationResources_en_US.properties" fil, but when I change the 3 bullet points, the changes do not appear. I have stopped/started
Double authentication
When I attempt to access the login page, http://xx.xx.xx.xx:8888/showLogin.cc I first have to authenticate in a pop up dialog using my domain ID/PW... then on the login page, I have to do it again. Is there a way to skip the initial authentication since I'm being authenticated on the web page? Rich
Password change timer
dear team I have issue with change password when I changed the old password still work in change portal in 5 mint then stop how I can make invalid use immediately?
I do not understand how accounts are managed ...
When I have an open account for example "company.com", with contacts associated... sometimes new emails arrive from new contacts and the same domain, but it registers them in contacts, with the domain "company.com_1", and open a new account with this name ended with _1, how does this work system
Password Expiration Notifications
ADSelfService is not delivering Password Expiration Notifications for all users. I have it configured to email the user daily at the start of 14 days up until the day of expiration or when they change their passwords. There are users that are not receiving the notifications and there are some that will receive them but not everyday or suddenly stop. I have verified that the Domain Controller is configured properly, and that all OU's are selected. What could be causing this issue, as logs don't
ISO week to regular week
Hi, Is there a way to change ISO week to regular week date? (ISO week - the week of the year) Thanks
ManageEngine's free webinar to know how to comply with GDPR easily!
The General Data Protection Regulation (GDPR), taking effect on May 25th, 2018, is Europe's overriding data protection regulation. Organizations with international operations should already be executing strategies to align to this latest security mandate or at least have a plan of action to comply with it. If not, they will attract stringent penalties from the European Parliament Council and Commission for mishandling personal data. However, if you haven't yet started preparing your action plan,
Passord Enforcer Policy when user changes password natively in Windows
Hello, I am trying to understand how this works in regards to when a user changes their password natively in Windows. Do I need to have the Password Sync agent installed on all of my domain controllers or just the PDC in order for the Password Enforcer to check the new password to make sure it meets the requirements set? Thanks Russ Leopold
ME Integration ServiceDesk Plus
Do technicians from SD+ import to ADSS+? I would like to be able to use the security questions to authenticate the identity of call in users however, it seems that there is no way to limit the results of the users registration questions or audit which technicians see the users questions and force re-registration updating the questions afterwards.
ManageEngine's free webinar to know how to comply with GDPR easily!
The General Data Protection Regulation (GDPR), taking effect on May 25th, 2018, is Europe's overriding data protection regulation. Organizations with international operations should already be executing strategies to align to this latest security mandate or at least have a plan of action to comply with it. If not, they will attract stringent penalties from the European Parliament Council and Commission for mishandling personal data. However, if you haven't yet started preparing your action plan,
Bring back the available fields for the purchase module!
Hey there, In the 9.2 Build 9000 release it appears that ManageEngine is trying to make some strides toward having the purchase module not look like a giant spreadsheet. It's a noble goal however functionality was lost. You used to be able to add columns such as order number, receipt number and other user created fields which was helpful for tracking down a specific PO. (Ex. 1) Doing a CTRL+F style search used to scroll down the webpage. Now it searches within the inline pane but does not scroll
Error : Workstation audit failed. Could not identify the cause.
Dear sir, Yesterday I have upgraded 9.2(Build 9226) to 9.3(Build 9311) after that i am doing Manual pc scan but some errors came.please check below Error. Error : Workstation audit failed. Could not identify the cause. please help. Thanks Viraj Potnis
More informations in the applications details page
When we access the applications details page, we are not able to see much information, just the 'Applications Traffic' and "Interfaces traffic for application" Will be so much better if we can have more information on this page like the 'conversations' using this application. -- Tainã Rodrigues ACSoftware Brasil
Is it possible to change Status from Resolved to Closed in bulk?
When we went live our automated ticket closing was not enabled. Is it possible to retroactively change Resolved tickets to Closed in bulk?
App Asset Barcode Scanning
Hello, Can I please get an update as to when there will be an Asset Barcode Scan feature in your ServiceDesk IOS app? I am in the final process of purchasing your product but without this feature set its a deal breaker. Thanks, Lyle
Support forum link not functioning from Support page
Hi I am using 8.0.0 build number 8012 and the link to User Forums is https://forums.manageengine.com/SupportCenter-Plus?did=OO»c;[;õõÙý8 �@ ( •Å¥Íÿßh which does not function. If is use https://forums.manageengine.com/SupportCenter-Plus I get to the forum. The Support Forum webpart is also no functioning. I receive the error "The webpage cannot be found" Regards Graeme
Scheduled Wallpaper change
I have manage engine service desk and desktop central. I know how to create a policy to change a selected groups wallpaper to a specific jpg. I need to do this on a schedule. (every 4 hours). We're using a jpg as a dashboard and need to put it on a groups desktop as the wallpaper. How can I do this from either of the platforms mentioned above? Is it possible? Is it possible through scripting? Any help from anyone would be greatly appreciated. Regards, Tim
number of the latest version available? service pack
Hello is there a page or a link to know the latest DC's version available ? i saw the following page but it"s about 10.0.85 and now i am on the 10.0.106 https://www.manageengine.com/products/desktop-central/service-packs.html maybe you could add in the dc forum as it is present for the servicedesk forum regards Cyril COHU
Firewall Ports that need to be opened between ADAudit Plus and the Domain Controller.
Hi, I have seen this posted with regards to the ADManager product but I am not sure if the same information applies to ADAudit Plus. In our deployment we have a firewall seperating the ADAudit Plus appliance and the Domain Controller. My question is: which ports need to be opened on the firewall in order for the necessary communication to take place? Thank You, Marek
Change & Problem templates doesn't use Incident drop-down selectors
Hi, So in MSP 9 there came these awesome filtering drop-down-lists for the Requests. But they are nowhere to be seen for Problem and Change. When can we expect Problem and Change to catch up with the Request tab?
Please start to add to the History tab when Business rules or other automation changes values
It would be very helpful if the History tab actually made note of when a Business rule has done something to a request. For example: <Business rule name>, triggered. Category changed from X to Y Subcategory changed from O to P
Unable to close incidents as values are not available for the mandatory fields as defined in the Request Closing Rules
Hi. How can I close all attached incidents from the Problem. The incidents rules of the closing "Resolution" field is mandatory. If I have 100+ incidents enter the resolution too hard, but disable this mandatory is impossible. thanks
Protect your Linux computers from SUDO flaw using Desktop Central!
Dear Users, Linux computers are recently facing vulnerability threats through SUDO malware. A malware which is capable of taking the root access of the machines via SUDO. Do not panic when you have Desktop Central with you. Through Linux Patch Management, get updated to the latest Linux OS and protect your computers from harmful flaws. Refer this blog for more details. Better Patching. Better Enterprise Security!! Cheers, Desktop Central Team
Protect your Linux computers from SUDO flaw using Desktop Central!!
Dear Users, Linux computers are recently facing vulnerability threats through SUDO malware. A malware which is capable of taking the root access of the machines via SUDO. Do not panic when you have Desktop Central with you. Through Linux Patch Management, get updated to the latest Linux OS and protect your computers from harmful flaws. Refer this blog for more details. Better Patching. Better Enterprise Security!! Cheers, Desktop Central Team
Adding a new software manufacturer
Hi All, I have a fairly straight forward newby question. How do you add software manufacturer's? I'm trying to add a new license and the manufacturer is not in the list. Regards Dave
[KB] How do I keep track of OWA logons?
Outlook Web Access (OWA) has made it so much easier for our employees to access their mailboxes with just an internet connection. While accessibility has improved tremendously with OWA, there are new problems that administrators face. Identify logons based on IP addresses Sometimes, there may be logons from unknown IP addresses. If there are several logon attempts from an unfamiliar IP address, it's a probable sign of malicious activity. You need information about these logons in order to determine
Interrogation scripts
Hello, We have been searching for the following. Is it possible to add to a request interrogation scripts / Questionnaires? We have adjust the templates but we have put the interrogation scripts / Questionnaires in the description but when changing the templates this will not be updated. So is it possible to add interrogation scripts / Questionnaires to a request? With regards.
Servicedesk Plus Professional - should be able to split it by department
Last year Sir. Nirmal K. Manoharan came in to Brazil and gave me some great news. " at the first semester of 2017 SDP would be albe to segregate it's access by department. Evoluating to a CRM that could be spreaded to sereveral departments other than IT department. " So far, I'm not able to see that roadmap becoming true. What now ME, is that will still happen ?
Please update status of SD-63897
Dear Sir, Please update SD-63897 Status? Thanks Viraj Potnis
Stopping Duplicated Tickets
Hello, Is there a way ServiceDesk plus can stop duplicated tickets (auto delete a copy) Thank you
Apple APP doesn't works after upgrade to 9.3
Hi Can't login to Apple application after upgrade to 9.3 Can't see Domain available only Local Authentication and ShowAllDomains We use url https://SDPserver:443 Dmitry
Technician is not under the template scope for operation - REST API
Hi all, I encounter below error when running my script in the customer environment. [15:05:06:586]|[06-14-2017]|[com.manageengine.servicedesk.sdpapi.util.SDPAPIUtil]|[SEVERE]|[67085]|: Sending response - status - Failed - message - Error when adding request details - Technician is not under the template scope for operation - ADD_REQUEST Note: I tested the script in my working environment and it is working fine, no issues at all... The customer site is using manageengine service desk version 9.2
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