Disable automatically hidden or locked conversations for requester
Hello Could you please tell me how turn off "automatically hidden or locked conversations for requester" If someone reply (CC) for request, then requester cannot see this conversation. If it possibe to turn off this for everyone ? - please find attachment below sdp.png. where can i change this. My SDP version: 9309 Regards Lukas
SDP MSSQL Log is too large, can delete it ?
SDP: two server, one is service server. The other is DB server. There is one log on DB server which is too large, about 80G. DB is only 20G path log name: servicedesk0524_log.ldf If the log is deleted, is the service nomal? Thanks!
Problem Importing 1 Requester from AD
I'm trying to import one requester from Active Directory. When I import him by username, the result window shows: Total Requesters in Active Directory - 1 Added Records - 0 Overwritten Records - 1 Failed Records - 0 However, when I search for that username in the Requesters list, no results are found. He's also not listed under Technicians. He was once a technician, now a regular requester. I did try to manually create his account, but I receive an error that a person with that username already
Add Stage Two Approval Details
Dear all, Would like to add Stage Two approval. But I cannot see any option for doing this. Optionally, can we have more that two approvers per stage (like for Stage One)? Seems currently this is not possible. Any guidance will be appreciated. Regards, Davis Onsakia NB: Check attached a snapshot of stage one approval and cannot go to stage two approval.
Discards rate for port errors
I recently rebuilt my OpManager server using version 7 (couldn't wait for the upgrade ) and I am very pleased with some of the new features. I am getting one error that I would like to turn off. I keep getting messages about Discard rate for port [interface name] % I installed OpManager7-Hotfix as the documentation showed that it cleared up this error, however, I am still receiving them on my Cisco devices. I believe the discard flags are being caused by my access lists. Our network is divided into
all reports show tickets of all accounts
Hi, After doing the update to build 9209, the reports show the tickets of all accounts, regardless of the selected account. But this only occurs with admin users logged. Therefore, all the reports scheduled with an administrator account to be sent to the customers are wrongly showing the tickets of all accounts Thanks in advance
ELA - Performance problem when brows alert page / tag
For these few days, our ELA performance is so slow when view the page of alert tag, always waiting more 10mins to complete to load the page. Is there any ways to check why it was so slow when brows the alert page, as we have some groups alert message want to review on everyday. Also please see the JVM information as below, any need to improve? JVM Memory Information Total JVM Heap Size 1841 MB Used JVM Heap Size 1074 MB Free JVM Heap Size 767 MB Max Memory For JVM 1841 MB Processors
When a user put in an invaild email address into the email id's to notified field
This causes the ticket to not be resolved by one of my techs. I also can not delete the invalid email address even though I am the administrator. How can I fix this?
Report on open requests by age
Hello, I am looking for some help creating or modifying a report that will show all requests that are not closed or resolved , sorted into three groups: >/=30 (but <60) days old, >/= 60 (but <90) days old, and >/=90 days old. This report will need to run every week, preferably automatically without needing to re-edit the report every week to change the date ranges. Only the request ID, technician, status, date opened, time of last update and request title fields are necessary to display for each
Windows Server 2016 Support
Hello Is Eventlog Analyzer able to be installed/supported on Windows 2016 Server? Thank you. Scott.
Edit muliple workstations
Dear support, I would like to have a feature to edit multiple workstations at one time. Like the feature to edit multiple requests. This option isn't available yet. When we buy new workstations they will be scanned automatically. Some fields will be filled in automatically others stay empty like cost, Acquisition Date, warranty expiry Date. When u sort the new bought assets it would be great to mark them and edit those fields for all selected workstations at one time. Thanks, Jordi
9311 vs Chrome
Since upgrading to build 9311, Chrome will no longer work with SDP. I have to use IE or IEtab for the site to even render. This initially was happening as part of the 9310 SSO issue but as 9311 was supposed to fix this issue, it seems odd that it not only didn't fix SSO, it caused the site to not render as well. I've since rolled back our production SDP box to 9309 and kept my test SPD box on 9311 to try and troubleshoot. Anyone else having issues? Sean
Integration with WorkFront
Hi, We use Work Front for project and task management (www.workfront.com). Has anyone integrated SDP with Work Front before? Looking for knowledge/tip sharing. Thanks, Lee
Seal Team 6 headed to PingPong?
Hello, To get payback for Otto? I bet fatboy craps his pants every time he hears a helicopter or jet overhead! Even if we don't off that little prick right away, his life is hell holed up in some NK fuehrer bunker like it is April 1945! I think time is short for fatboy, either we will off him or one of his minions will finally get it done before he pushes the wrong button and gets NK turned into a glass parking lot. Thanks. Demo Video
Looking for Windows software deployment solutions for custom applications
Hello, Hey Spiceheads, got a bit of a quandary here, we're cracking the nut on custom internal desktop applications for some of our heavy lifting applications and I've been tasked with finding an A - Z method of setting the environment, and currently find myself stalled on application deployment. I know you can toss things to the wild using GPO, Microsoft Deployment Toolkit, and PDQ; however, as I've got zero experience with these tools, and the fact is that I'm a web developer, not a sysadmin, I'm
Custom Triger Add a Request
Hi we are using the SDP MSK Version 9208. We want to run a custom script (python) when a request is closed. The script is below and the proble is that we are receiving the message when scripts runs .. Action Executed is :Νέο Δελτιο τιμολόγησης Message: Session request submitted successfully{'operation': {'result': {'status': 'Failed', 'message': "Mandatory element 'account' not found"}}} "data={\n \"operation\": {\n \"details\": {\n\t\t\t\"account\":\"ANACHEM\",\n \"title\": \"descrf\",\n \"priority\":
Creating a request automatically based on another request
We're using SDP 9309. We use service catalog requests extensively. One of the things we use it for is creating new users. The New User service catalog request template has tasks and workflows built into it. One of our tasks is the activation and configuration of an employee cell phone. The problem is we typically don't provide employees with a cell phone until they've been working 60-90 days. However, we do not want to keep the request open for that long just to wait on completing a couple task items.
Due date not showing
Hi, I don't see any due dates in my request lists. Ive set up the SLA's but not sure if I need to set up anything else? Please advise Regards
Bell Notification dosent work
Hi, Bell Notification dosent work after update My version is 9.3 Build 9309 I run this report and dynamicnotifications is ENABLE
Https URL Reason : Host Unavailable
Hi, I have trouble monitoring my website HTTPS Reason : Host Unavailable. I want to know if OpManager support TLS 1.2? OPM 11600 The URLs is accessible from the OpManager server. cryptix-jce-provider.jar is applied. The server not use Proxy Regards,
Purchase Request Issues
Version 9.3 Build 9307 Where to start? We have a number of Users assigned as Purchase Request approvers, however when a Purchase Request is submitted, the User is unable to print a full copy of the Purchase Request. Can this facility be added, and can the format be more like the Purchase Order print format? Shipping Details: When converted to a PO, this becomes the Shipping Address. This should be specified as "Shipping Address" on the Purchase Request, not "Shipping Details". There should be the
ServiceDesk Plus REST API and Json
Hi there, I am currently creating an integration between SDP and another support system and was wondering if it is possible to use Json data format for creating a new request as opposed to using the xml post attribute INPUT_DATA as outlined in the API Documentation. If it is possible to use Json, do you have any basic examples or documentation for this. Please note we are currently using version 9.0 Build 9003. Thanks for your input Allen
unable to view managed server tab under my user login
unable to view managed server tab under my user login even though i have admin rights.
Requests still present in "Requests Pending My Approval" view even if approved
Hi, in our Service Catalog there are some items with a single Approval Stage but two or more approvers configured. It happens that even if I approve the Request, it is still present in "Requests Pending My Approval" view until others Approvers approve or deny it. Any idea on how to solve this issue? We're on 9.308 Thanks in advance alessandro
Time spent report
Dears Good day I will appreciate your support for creating time spent report for requests status For example if there are many sections or employees working on the same request to deliver certain kind of the services or products (as in sales, finance, purchasing, production and service delivery) and the request status will change betwen them till closing the request. We are asking and we hope if there are any way to count the request time spent in each status so we can know wich section / employees
How can analytics help you with continuous service improvement?
Continual service improvement (CSI) is at the crux of IT service management. CSI aims to continually improve the efficiency and the effectiveness of services, and processes. Broken down in simple English, CSI is comparing your current efficiency levels with your past performance and making sure you see an improvement. How can analytics help you do that? Let's say you want to find out areas that your technicians lack expertise. No matter how good your technicians are trained, there are going to be
Assigning Edit rights to Custom Dashboard
Hello, I have created a shared Dashboard call Europe IT, I would like the Regional IT head & one his Team member to be able to make the changes ("Add/Remove the Widgets") to the custom Dashboard. In the Dashboard settings i have only option to Share, and with that option the other cannot make the changes to the Dashboard. Kindly suggest. Thanks. Pankaj Bhadage
Localization Android Apps ManageEngine Servicedesk
Hi. How can I change language in andriod application to russian? In web browser is all fine, but not in android application.
EXTEST_xxxx Account Log On Failures
We have an extest_xxxx account that has very high logon failures because the account no longer exists in AD. How do I change the extest account that exchange reporter uses to the one that does exist in AD? Thank you
How to disable the FCR popup?
Ok - how do we disable the bloody annoying FCR popup every time we close a ticket?
How do I change the requester details?
When are we going to be able to decide on what we want in the requester details. Currently - ours shows a field called Job Title - a field we do NOT want. We can't even hide this field. There are also some additional fields we might like to add to this section but this option is just not available to us. Can you please advise on when or if this is ever going to be available. Thanks Eithne
Security/Permissions for Task Worklog
Hello, I was wondering if it is possible to limit permissions on the task work log in Service Desk? If an individual is an owner on the task can we make it so they can only see their work log details for the task and no one besides them? Thanks
how to check version
Hello all! I have just updated hotfix 12200FixesPatch_Jun01.zip for Opman 12200. So how to check updated version in my system. Pls, help me. Thanks.
ADSelfservice doesnt work with RSA GINA at windows login
We are currently running RSA Two-Factor Authentication on our PC's. Once we deploy the ADSelfService Agent to PCs the user is now provided an option to bypass RSA TFA and use only Windows login. We want to exclusively show only RSA and the AD tool at lock/logon screen We're looking for information to implement the tool in our environment for AD login but it defaults wrapping to the Windows GINA which enables ability to use either RSA or Windows credentials for login not exclusively just RSA at first
ADSelfServicePlus VPN Configurations
Can this feature be enabled for remote users to then prompt for Token credentials each time before allowing use of the tool when off the network?
Unable to Delete MDM Workplace Profile
Hello, I'm unable to delete the AirWatch MDM Workplace Profile. Error is "can't delete account. your company policy prevents you from deleting your workplace account. if you have questions about your policy, contact your company's support person." I found the Windows Profile policy did not allow users to unenroll devices and I made the change to allow users to unenroll. However, the user had already uninstalled the AirWatch MDM Agent app and now the Workplace profile can't sync to the AirWatch server.
Create Cert using internal CA
Hi Can you send me the procedure to create the Cert using our internal CA using OPenSSL please? Thanks Matt
all admin accounts losing privileges
Hi ... i try to organize a service desk plus setting by modify some sites and technations .... but after a lot of efforts unfortunately i found that all technations who had SdAdmin or SiteAdmin lose there privileges ... i try with the local administrator account also the same thing just 3 taps showing for him as normal requister i try to restore old backup after one week but unfortunately the oldest backup after my modification ... please ASAP i need your help to find any way to change somethings
How to Find Active Database
Hello Help Desk, I was wondering if there was a definitive way to see the databases that are currently being used by the ADAuditPlus and ADManagerPlus programs. They reside on the same database server (MSSQL), but there are two databases for each program and I'm not sure which is actually being used in production. I ran queries to see the current processes in the databases, but I don't feel like I can fully rely on that. We're running out of disk space and I'd like to figure out which databases are
Failure - Problem with starting server ----received process interupt
Wrapper log is as follows on last attempt to run -run.bat STATUS | wrapper | 2013/08/13 14:35:49 | --> Wrapper Started as Service STATUS | wrapper | 2013/08/13 14:35:50 | Launching a JVM... INFO | jvm 1 | 2013/08/13 14:35:59 | Wrapper (Version 3.2.3) http://wrapper.tanukisoftware.org INFO | jvm 1 | 2013/08/13 14:35:59 | Copyright 1999-2006 Tanuki Software, Inc. All Rights Reserved. INFO | jvm 1 | 2013/08/13 14:35:59 | INFO | jvm 1 | 2013/08/13 14:36:26 | Starting Server
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