Possible to do a new user request like this?
We're looking to automate our new user set up process. What I'd like is for our users to hit a web page, type in the info, select some applications that this user will need, then the request gets submitted and if approved would create the account and make them group members of different groups based off the application they selected. Then when it's done spit out an email to the person who requested the set up, with the login information for the new account. I've only recently (like the past few
ASD - no onboard NIC detected
Hello, I've seen a lot of issues on the forums regarding this particular model. Just got off tech support chat who confirmed there are no drivers for that model in the Boot Image creator. Hopefully it shouldn't be too much longer for their engineers to generate an update (sent them the AcronisInfo results). Meanwhile, for those who want to run Windows 7 x64, search Dell's site for R230202. (of course, no need to install the entire package). Hope that helps anyone. Thanks. 3D Animated Video
ManageEngine Desktop Central : June 2017 - Patch Tuesday update
Hi Team, Good day. Here is an update on Patch Tuesday for June 2017. New Security Bulletins : Cumulative Security Update for Internet Explorer (KB4021558) - Supported Security Update for Microsoft Windows (KB4022719) - Supported Security Update for Microsoft Office (KB3203386) - Supported Security Update for Adobe Flash Player (KB4022730) - Supported Cumulative Security Update for Microsoft Edge (KB4022714) - Supported Office Updates : Security update for Outlook 2016 (KB3191932) - Supported Security
Security Rollups in Desktop Central - cumulative or not?
Hi, According to Microsoft, Quality Rollups are cumulative, but Security Rollups are not. In Desktop Central, however, when I go to approve older rollups in order to catch up, they are greyed out and a tooltip advises that the update is disabled because it has been superseded. Does this mean that Desktop Central security rollups are cumulative after all? Thanks.
Add requester not in via AD sync error
We have this option turned off Yet is a user enters a Requester name in a Change who is not in the system and saves the request, they get a prompt: Is there something else we need to do to turn this off? And if not, what does the top option apply to? Thanks David
Patch 8101 gives me error "...not compatible with this product" ?
My first issue is when I attempted to move from version build 8009 to 8101 I get the error "The file that you have specified is not compatible with this product.". The patch file is "ManageEngine_SupportCenter_Plus_8_1_0_SP-0_1_0.ppm". My motivation to upgrade was that RC4 was enabled and I wanted to remove it. I looked in "/opt/ManageEngine/SupportCenter/server/default/deploy/jbossweb-tomcat50.sar/server.xml" and tried to remove support for both TLS1 and "TLS_ECDHE_RSA_WITH_RC4_128_SHA". Oddly
Software Deployment Details...
Hi, my understanding is that during software deployments if run normally (without deploy immediately) will run when the policy window is available, the schedule window is availabe and the target is online. I believe when the target agent checks back to the core server on the 90 minute cycle, if the target is part of a configuration, at that point it will retrieve the XML configuration file and start the deployment. Please correct me if im wrong up until this point. Is there any prevention intelligence
Enhancement to Custom Views & Distribution
We have a need to standardize views for our techs to ensure they are managing their requests properly and seeing the appropriate columns - that we want them to concentrate on. Example: I have a couple techs in Desktop Support I want them to see All Requests within selected Categories, Groups and that have a status of not closed or resolved. The above is easily done. What I want too do is set the columns I want displayed within the view and set the sort order of columns and rows. (would be awsome
Execute .bat before installing software
I have a specific software that does not run from a shared folder. I have to copy it locally, and then execute the installer from the local folder. I am trying with a simple bat as a pre-deployment task, but is failing with the error "Failed! : Incorrect function.". I've read a bit on other posts, and it seems I cannot run a bat on a computer configuration, has to be on a user configuration. Fair enough..then, how is the proper procedure? create a user config to copy the files, and then later run
Inventory Reporting
We are in the process of restructuring our IT budget and am thinking about leasing assets to departments, charging them a flat fee per month per asset. My question(s) are as follows... 1) What is the best way to run the report on what assets belong to what department? and 2) Is there a way to implement the internal lease cost in asset management to calculate the total charges to each department per month? If these tasks are not currently feasible to do in SDP, could this be an enhancement for a
Installation and user manual for 12.1
Where can I find an installation and user manual for 12.1, some of the options and operations are very confusing?
Business Rules Explicit naming
Hi, Can you set a business rule to only look for specific text and not "contains" ? For example , we just want to apply it for AAA, but not run for CAAA or AAA-1234.We're unsure the "IS" is suitable as this provides a strict condition as our field may have the AAA somewhere along the string. Any ideas ? A
Problem with AD in SDP
Hi, I have problem with AD in SDP. I receive bellow message in SDP log, when I am importing AD: [10:09:36:841]|[06-13-2017]|[com.manageengine.servicedesk.servlet.ClientLogServlet]|[SEVERE]|[127]|: Login user(id):3, Error occurred-->Uncaught SyntaxError: Unexpected token <, in file name:http://localhost:6060/ImportADUsers.do, at line number:236| Error screen shot is attached. What is problem? Regard Hamid
what is the status of SD-63897
Dear Sir, please update Status of below ID? Thanks Viraj
upgrade from build 9046
Hi can someone give me the upgrade path from build 9046 to the most recent? (Yes, I know we are far behind, but trying to fix that now!!!) Thx
Connecting to ServiceDesk Plus via iPhone App
Hi I am trying to set up the iPhone/iPad app to work with our SD+ which is hosted on our LAN. I have an external Internet IP which I have assigned a domain name to. ServiceDesk Plus is configured to use SSL and certificate is install and can be verified when connected on the LAN On our firewall we have configured NAT to direct https requests from the Internet IP to our local LAN IP I have configured the correct domain name using SSL on the iPhone app I followed the guide in scenario 1 here All I
Technician assigning
Hi Is there any way I can prevent the technicians from changing the status to ON HOLD or reply to the requester without picking up the ticket. Thanks & regards Murali
Free Webinar on 'Empowering your IT help desk for AD management'
Free Webinar on 'Empowering your IT help desk for AD management' June 20th Reserve your seat When you're an IT administrator, Active Directory (AD) and IT service management go hand-in-hand. You're in ADManager Plus day in and day out—managing and reporting on AD, Exchange, Office 365, and more—and you spend a good chunk of your day responding to requests in ServiceNow. From this webinar learn how to empower your ServiceNow technicians so that they no longer need to struggle to toggle around
custom query postgres
Hi, I'm trying to extract the number of times than particular words apper in the Subject attribut, I wrote this query: SELECT to_char(to_timestamp(wo.createdtime/ 1000) AT TIME ZONE 'UTC-1', 'YYYY-MM-dd') as "Created date",count(*) as "Count" FROM workorder wo WHERE wo.title LIKE '%lent%' and wo.title like '%easy%' or wo.title LIKE '%blocc%' and wo.title like '%easy%' or wo.title LIKE '%rallent%' and wo.title like '%easy%' group by to_char(to_timestamp(wo.createdtime/ 1000) AT
Send Email (Notification) Not Working
I've set email notification based on alerts.After configure the criteria, I click on "Test Action". But the response is like below. Need help.
Work Log Description
Is there a way to require a work log description entry before closing a ticket. Right now work log is required to close but that only requires a time spent value be entered and not a description
Does auto close only work if RequestType = Service Request?
I am having a hard time getting Resolved tickets to auto close after a day of being resolved. Does it only work if Request Type = Service Request? If so how do you autoclose Incidents? Also, is there any way to auto close existing Resolved tickets in bulk?
ManageEngine Log360 free online workshop series (week 3) - Register now
Securing business-critical applications can be challenging but is quite critical in warding off cyber threats. To help stay in control of these applications and the data it processes, it is vital to audit them on a regular basis. So, this week, our Log360 workshop session will be centered on auditing log data of business-critical applications. Do register for our workshop and know how to audit business-critical applications. Free online Log360 workshop series 2017 (Week 3) 20th & 21st June Register
ManageEngine Log360 free online workshop series (week 3) - Register now
Securing business-critical applications can be challenging but is quite critical in warding off cyber threats. To help stay in control of these applications and the data it processes, it is vital to audit them on a regular basis. So, this week, our Log360 workshop session will be centered on auditing log data of business-critical applications. Do register for our workshop and know how to audit business-critical applications. Free online Log360 workshop series 2017 (Week 3) 20th & 21st June Register
Custom trigger for catergorizing requests
Good Day I would like to create a custom trigger when an email comes to the service desk that it automatically categorizes the request by the use of a keyword in the subject of the email. I hope you can help. Thanks
SLA start after approve in service request
Hi, In my organization approval process time is very long. I need to configure service request that assign or start SLA after approve request. What should I do? Do you have any suggestions? Thanks
Fortigate 100D logs not receiving in firewall analyzer
Hello Everyone, We just install and configured OpManager 12.2,we want to monitor our foritgate 100D high availability with firewall analyzer and did following step to configure firewall Analyzer. 1.Add Fortigate 100D tough snmp to opmanager. 2.Configure Fortigate as syslog forwarder.(Did all required configurations on Fortigate) 3.Add syslog server in settings and firewall (Port status show UP). 4.For testing Fortigate syslog forwarder i used syslog viewer tool
How to add contact field to Quick incident?
Any possible way? Can i totally change this quick form or replace for custom?
Problem while Starting Server System going to Shutdown --- received process interrupt
Hello, I can not start the AD Manager service. it is giving the error below: It was working fine untill the disk ran out of space. I increased the space on the virtual machine but same problem. I am running Ad Manager Plus 6100 on windows 2012 R2 Datacenter. Problem while Starting Server System going to Shutdown --- received process interrupt Thanks, Hani,
Patch 22492 Keeps wanting to install
This patch, 22492 (2017-05 Security Monthly Quality Rollup Update includes WannaCrypt Fix(MS17-010) and May Month Quality Rollup for Windows 7 for x64-based Systems (KB4019264)), keeps trying to install on a large number of my Windos 7 systems. The issue is, that I have already installed updates that should supersede this on those computers. On these systems, I have installed the June update numbered 22579, which is the 2017-06 Security Monthly Quality Rollup for Windows 7 for x64-based Systems
SupportCenter - API Not Equal To
Good morning all, I am doing some work with the API and I'm trying to pull a list of requests that are open/not closed. We use a number of different statuses for tickets that are not closed, and so the easiest way to pull this information would be to use !=Closed within the API request, though this doesn't actually work. The request I'm currently using is: https://portalurl/api/xml/getRequest?apikey=[key]&businessUnit=value&status=Open&priority=value This gets me most of the information I want,
Tickets view rights - All their department requests
Hi Appreciate if you could help me to make a permanent setting to make the default request view rights of any NEW requester as "All their department requests". Now it is "own requests only". Thanks & Regards Murali +971 50 6424099
Mail Server Settings Stopped
Hi, Can you help me please with the mail Server Settings, it has stopped 2 days. I save the settings and appear the message: SUCCESS :E-mail settings saved successfully. Connection check with the mail server successful. Then I started it but immediately stopped it Service Desk plus Version : 9.3 Build 9300
Unknown Error. Code : -2145124329
Hi! A lot of PC's (with SO Windows 7) are with the error in the patch bellow: Bulletin ID: MSWU-2472 (Update for Windows 7 for x64-based Systems (KB4023136) ) Could help me, please? Regards, Talita
WAN RTT in Opmanager 12.2 support SNMP v3?
Hi SNMP v3 support for WAN RTT ? Thanks
OPM Central - Error Occured Uninstalling - The system cannot find the file specified - Updated Reverted
Hi, I have a problem while I'm doing the update OPM 11600 to 12200 build version. Show the next message: DB ------------------- I attached the log files of the Updated. Thanks & Regards!
Automation Alerts
How can I turn off alerts for automation task - like automations to add people to groups?? It's driving me crazy.
Pass the newly created user account to the Custom Powershell scripts
Hello, I've created a Powershell script that run only on successful user creation. I need to pass the newly created username to this script in the command line using a variable. Is there a way I can pass the newly created user account values to my Powershell script? I've tried %USERNAME% but that it's not working. My script works perfectly when it's executed outside of ADManager but not when it's run by ADManager. I guess it's because I'm not using the right variable. Thanks
User based login to different domain controllers
Can ADManager plus point to different DC based on the end user? In larger orgs, it takes time to replicate the changes, causing delays. A computer moved from one OU to another can take up to 20 minutes because it is being done at another site and must replicate.
Survey Rule
I would like a feature to prevent surveys from being sent to a technician if they are also the requester on the same ticket.
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