How to require a contact field limited to a particular user or template?
We have helpdesk "kiosks" where users can walk up and submit tickets. They are already logged into with generic ManageEngine accounts "kiosk 1, kiosk 2, etc". The problem we run into is when the user does not leave contact information so we don't know who created the ticket. Is there any way to *require* a contact field that is either limited to ONLY the kiosk accounts or have a different requester template that requires a contact field?
We don't want to require this across the board and make this field required for non-kiosk users.
What would be the best way to go about this? Thanks!