I have multiple templates that the service desk technicians use. One of the managers is asking if they can get a report but with only information from a specific template that the technicians use.
Searching through the forums I was able to find a query that returned information on our custom fields that have been created for this template. The custom fields we are wanting to use are:
aliasname: Agency Error
tablename: WorkOrder_Multi_Fields
columnname: UDF_CHAR18
aliasname: Agent of Record
tablename: WorkOrder_Fields
columnname: UDF_CHAR12
aliasname: Agent Error
tablename: WorkOrder_Fields
columnname: UDF_CHAR13
aliasname: YHI Customer Advocate
tablename: WorkOrder_Fields
columnname: UDF_CHAR19
There are some built in fields they want in the report as well: Request ID, Category, and Subcategory
They would like to have a monthly report scheduled going forward for the last 30 days. But they need to be able to choose a time frame as well. I'm thinking I will need 2 reports with a little bit different query.
I'm hoping to get a report that looks something like this:
| Request ID |
Category |
Subcategory |
Agency Error |
YHI Customer Advocate |
Agent of Record |
Agent Error |
| 1234 |
Cat1 |
Subcat1 |
Agency name |
Technician name |
Agent name |
yes/no |
I'm hoping to get some help on the query to create a report like this. We use pgsql. If I could get the last 30 days version and a version where we can put in a start and end date as well that would be very helpful.