How do I change automated reports' "Regards, Desktop Central MSP Team" signature?
Under Reports > Schedule Reports, I have a weekly report that sends PDFs to clients and has a short message in the e-mail. However, at the end of the e-mail it says: "Regards, Desktop Central MSP Team." Is there any way I can change this to something else, or delete it entirely?
Poor Support from Manageengine in the task module
I raised to issues in the past for about 2 months and there is no response, i would like to get some advice how i can reach support in a different way. Is there an opportunity for people with enterprise license to have a higher priority when raising questions and problems in the community forum. I find the support really poor especially under the task module.
Project Tasks
I'm looking for a way to add fields to project tasks. Specifically I need to add a 'Department' field to tasks and be able to report off it. An example I have a project called computer upgrades. Under the project there are several tasks to upgrade computers, each task should be reference computer upgrades to a specific department. The technician then adds work logs to the task that can be charged back to specific department under the task.
Free Webinar: A comprehensive walk-through of Active Directory auditing in 40 minutes
Join us for our free webinar "A comprehensive walk-through of Active Directory auditing in 40 minutes". Learn about Active Directory auditing and how ADAudit Plus can help you secure Active Directory with real time auditing and alerting, and get all your questions answered by our product experts. Sep 12th, 12 PM IST and Oct 12th, 2 PM EDT Register Now Cheers! ADAudit Plus Team !
Servicedesk plus 9.0 build 9021 update to service desk 9.0 built 9049
Servicedesk plus 9.0 build 9021 update to service desk 9.0 built 9049 Hi I have trying to upgrade servicedesk plus 9.0 build 9021 to 9.0 built 9049 but i keep getting the following error messages : Installing update_conf.xml 100% Completed [/] Error Occured... Failure , Please check the link http://www.manageengine.com/products/service-desk/upgradefailure.html I have attached the log file.kindly assist.
Report on Windows failed logons ONLY with graphics
I'd like to create a report that has graphics and summary information and detailed information for only the failed Windows logons - with the target computer, the source computer and the username being used. I can fairly well query for the events but don't understand yet how to create the reports. This would be a trimmed-down GLBA report - for example.
Powershell API with HTML table in description
I have trying to create a ticket using API where the description is populated by a variable with the convertto-html. I am pulling a list of accounts from AD and want to generate a ticket with this information. My code looks like this: $adaccounts = get-ADUser -* | Select displayname,manager | Convertto-html | Out-String # Set system parameters - change these details to suit your system environment $sdphost = "URL" $techkey = "Key" # Set API module URL, operation and input data $url = $sdphost + "sdpapi/request"
[Free] ADManager Plus online workshop
Free ADManager Plus online workshop series 12th September - 20th September 2017 Save your seat ManageEngine's most sought-after workshop series on ADManager Plus is back due to popular demand! This series, comprising of 5 workshops, will get up close and personal with various features of ADManager Plus, and explain how you can leverage the product with the help of real-time use cases. Agenda: These workshops will show you how you can: Manage group membership and file server permissions. Build a
[KB] How do I monitor the status of client connectivity in my organization?
As an IT admin, you need to keep an eye on client connectivity health to avoid potential problems for your end users. The Client access server (CAS) role is important to ensure availability of your mailbox servers. It supports Outlook Web Access (OWA), ActiveSync, POP3, IMAP4, and other components and protocols, making it essential to monitor client connectivity. While PowerShell can be used to monitor connectivity, it increases the time consumed and complexity involved. Solution: Exchange
Can't find merge request after upgrade to 9320
I have noticed that since I upgraded to build 9320 from build 9309, I can no longer search for a merged request. The merged request simply disappear from the sytem. If you search for one of the child requests number, the system returns no result so that a request is lost. This used to work fine in 9309. Could you bring this feature back? ME has supplied me with a query that works but this is too complicated to use for the technicians, they would like it to work as before
ADSelfService Plus now integrates with SIEM solutions
Hello, Everyone!We have released a new build of ADSelfService Plus–5503. It supports integration with SIEM solutions that support syslog format such as Splunk to forward audit logs and gain valuable insights into user activities. Highlight: ADSelfService Plus can now be integrated with SIEM solutions that support Syslog such as Splunk to forward audit logs and gain advanced intelligence on user activities. Enhancement: Compliance with Vasco authentication server for RADIUS multi-factor authentication.
Automation has been "running" for 3 days
Hello, I am having an issue with an automation I created. It has run multiple times in the past without any issues, but recently it started skipping days. I attempted to run it manually on 8/28/17 and it has not completed still. I have tried running it manually every morning since then and receive the attached message. Is there a way for me to stop the automation? It doesn't show up under "All Requests" in the workflow so I am confused on how to stop it..
Users Not in Group Report for Automation
The report "Users Not in Groups" needs to be added to the list of cached reports that can be selected in the user Automated section. We need this report to run against an automated task. Don't forget to allow conditions for it as well. Thanks
ServiceDesk Plus 9321 Released
Dear Users, SDP 9321 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9321: SD-68246 : Request Filter : Unable to select Group filters, if the group name contains special characters. SD-68343, SD-68255 : Unable to close the request using close request link received from resolved notification mail. SD-66939, SD-67155 : Service Template fields cache is not created properly such that the additional fields
Rolling out ServiceDesk Plus externally?
We are currently using the ServiceDesk Plus on a Standard Plan internally with 10 technicians and 15 requesters and are looking to roll out to our clients. The interaction our clients will have with the system, will be different to internal requesters. Is it possible to restrict the visibility of templates, to specific users? i.e. Internal requesters will need a drop down menu on the template to select a client, whereas our clients will not want to see this so the template needs to be more specific
Multiple email from customers to multiple techs
Hi, I have a business rule set up that directs incoming email from specific senders to one tech. Are there any plans to allow us to direct emails to more than one tech in place? Scenario: Match Criteria Perform Action email1 email2 >>>>>>>>>> Tech (one or many) email3 This would be really useful for us. Thanks and regards
(URGENT) LDAP login for new users dont work after update build 9320!
HI Since the upgrade to 9320, we can't login with new users created in our AD, only the old ones works. The process performed is the same as always: It imports the user from our AD, is created as a requestor (automatic after ldap import), changes it to technician and configures the assignment groups, but then the user can not log on. For some strange reason all the new users can't login with the asigned password in LDAP. This issue is critical, we can't create new users!
Problem with translations and polls
Hello, The translation module is mostly broken and even if you click on restore translation one by one it doesn't get saved, and the number of translation under "my translations" is not reduced. Is there a way to restore the original translation for a language at once? On the other hand I have an issue with the poll system, I can't delete some elements, sites, groups, etc. because these are linked to a poll, and incredibly there is no option to delete a poll... Is there a way to delete a poll? Regards
Change completion Date
Is there anyway to enter a historical ticket with the correct start date AND completion date? I often keep a notepad of my issues that I worked on and then, at the end of the week, I enter all my tickets and close. I was hoping there is a way that I can select a completion date for a more accurate timeline.
File Monitoring
Hi, I need to monitor a specific file on a server to alert when it increases in size but I can't seem to find the correct option (I'm probably being silly). I can see an option to monitor a folder but not one for files (see attached). Can you assist?
Assign Site, Group and Category when tech creates a request
Just moved this from the wrong area I had published it :) Hi, Has anyone set this up? Basically I'd like to assign a techs site, group and category when they choose themselves in the form they open to create a new request. In the image below, you can see there is nothing to choose in the group and site fields. TIA
Report with Zip/Postal Code
Could you please tell me how to create a report with the items 'Zip/Postal Code'. Thanks Marjan
JSON API Calls
We are currently using an application that uses C# to make web requests to the Requests API. We are now trying to use the same framework to pull data from other objects such as Admin, Notes, etc, and our json calls are not working. For requests we are making the following calls: to https://sdpondemand.manageengine.com/api/json/request/ passing in AuthToken, Scope, Operation and Input Data and it successfully returns data. So looking at the API Documentation, we changed up the request to match the
How to list users which did not login in the last 30, 60, 90 and 180 days ?
I am required to provide a report for compliance, containing users and their activity levels on the PMP application. I looked under the Audit --> Users tab and can not find something that can provide me such a report readily. Is there a way to get a report, in which I can list users, who did not login to the application for more than X number of days ?
Disable 'new incident' button for technicians
Hello, Currently, we have the option to disable the default request template for the requesters, but we don't have this option for the technicians. This option will be very helpful and will allow the technicians to open a new ticket just with the right category/template.
LDAP
So, has anyone else had a problem with LDAP in SDP since upgrading to 9.3 9320? My new user objects cannot authenticate. I have a "shadow" test server and deleted all users, and upon re-import, none of them can authenticate. Tried different LDAP sources as well, (two different AD domains) with same results. The only change on test and prod was going to SP 9.3 9320. Going to 9321 didn't fix it either...
Critical : Error while invoking backup
I got an error when trying to backup to network location (mapped drive). See if anyone can give me some hints. Thanks. Error below: Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail, support file(s) and SDPbackup.log file from bin folder to servicedeskplus-support@manageengine.com java.io.IOException: The system cannot find the path specified at java.io.WinNTFileSystem.createFileExclusively(Native
Deleting Sites
I'm trying to delete a Site in ServiceDesk Plus (site name = Bordeaux) When I go to delete this site, I am presented with the following box: I assumed this meant that it was going to update the Site field of all requesters with the Site of my choosing (in this example I'm going with 'France') However, when I look back at a ticket logged by a requester at this site, it has remained as Bordeaux If I raise a new ticket in the requesters name, it pulls through the new site details (however I had already
Requester search drop-down list not functioning correctly (SDP 9320)
Hello! There is a drop-down list of requesters in Assets module, it is possible to assign device for different users (requesters). Our requesters are imported from AD, they have Name and Surname, starting letter is upper case. When we try to search requester in the drop-down list by his surname, it fails, no matter search using uppercase or lowercase first character. But it search normally if we just EXCLUDE first character from search string. For example, requester name is Nancy Darwin Search
In SDPlus version 9.3 Build 9320, when you edit a laptop in assets, the model number is cleared back to the default "--Choose Model--" drop-down.
In SDPlus version 9.3 Build 9320, when you edit a laptop in assets, the model number is cleared back to the default "--Choose Model--" drop-down. This is very inconvenient as we manage assets all day and we have a huge list of models.
Feature request - option to renew a software license contract
Currently, in the 'Contrat' tab, we have an option to create new contracts and renew an existent contract (for IT assets). For the software license contract, we just have the option to create a new contract, we can't renew an existent contract. Will be easier and very helpful if we have the option to renew a software license contract.
OpUtils 12.3 Release Date
Hi, Just wondering where 12.3 is because you have said that features that were available in v8 will be back for 12.3 and that the release date would be 2nd Qt of 2017 but we are now 30% of the way through the 3rd Qt Thanks
REST API & NTLM pass through
Hello!I have a question similar to https://forums.manageengine.com/topic/using-rest-api-from-linux-when-using-ntlm-pass-through-requires-logon We have NTLM pass through too and python script (windows platform) for some requests operations. All around old engine "/sdpapi/" - is ok. (For example "/sdpapi/request/111?OPERATION_NAME=GET_REQUEST&TECHNICIAN_KEY=....... -is ok) But when we use "new" engine "/api/v3" the script is crushes with "auth needed" For example: http://localhost:8080/api/v3/attachment?TECHNICIAN_KEY=XXX-XXX-&INPUT_DATA={"attachment":{"request":{"id":93777}}}
SNMP Trap link up-down auto close
I configure two traps one for Link up and one for Link down. In failure component of Link up I configure link down. First link down trap is generated then link up. Now the link down trap will be removed from active traps?
Deletion of additional text fields
we are running 8.1 and although i have admin rights we cannot delete any additional text fields that are created. We have now hit 24 additional text fields and cannot create any more nor delete any. It is also not picking up changes to text fields in our other templates, only incident templates. For example i have added an additional text field within our incident template. When i click on a service request template, the newly created additional field is not listed as an option to add. It does not
Announcing the latest release of Applications Manager - Version 13.4
Applications Manager has just launched Version 13.4, available for download here – Version 13.4 and for update here – Service Packs. Applications Manager 13.4 features a number of new monitoring capabilities (out-of-the-box support for monitoring performance of IBM DB2 for I Series and ManageEngine ADManager Plus) and numerous additional improvements, bug fixes and security enhancements. Here is a quick look at everything that has gone into our latest launch: Key highlights of version 13.4: IBM DB2
Planning Stage in Change Management Template
I understand that it is possible to rename these fields using the Translations, but is it possible to: a) Add an item here, for example, "Communication Plan" or "Test Plan"? b) Make these required so that the person submitting the change MUST enter, for example, a Backout Plan, Downtime, etc?
Latency ping Monitor?
Hello there, Is it possible to use Opmanager to set up an aggressive latency ping to one of our servers so we can constantly ensure that it stays below a certain threshold? Cheers, Ryan
Change request ID start number
Hi, Is it possible to change the start number for the request IDs? For example we would like the number to start at 500000. MS SQL, SDP 9321 Regards Alexander Nordin Region Halland
The database failed to start / Process : DBServer [ FAILED ]
Hi. Please help me with this case. The commented server to launch these errors and wanting to stop and restart the applications manager no longer starts the DB. [root@mengine log]# cat AppManager.log All the related process are terminated Shutdown Successfully done ########################################################################## Note:It is recommended to start the product in nohup mode. Usage : nohup sh startApplicationsManager.sh & ##########################################################################
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