Reducing SNMPGET requests
We have an issue where we see TONS of snmp get requests from our probe. This was originally causing our events log to show thousands of events for interface up/down's each day. Though they were not critical, it made our Ops team numb to any events in the log, so we stopped going through them at all. I know.. Not a best practice!! So.. as I'm trying to tune out the alerts for up/down's on access ports (I think I finally figured that out!), I am seeing snmpget requests several times per minute. Polling
How to remove non-domain email requesters
Two questions, really, 1) I'd like to prevent non-domain users from creating tickets in SDP. I realize I can do this at the mailbox/exchange level, but can I control this at the SDP level? 2) I'd like to remove all email requesters who aren't part of my domain. Can I do a negative search in the requester filter (e.g., if *.mydomain.com showes me all the valid addresses, is there a way to get ^*.mydomain.com?) Being able to use regular expressions in the field would be great Thanks, Adam
Webpage refresh interval for published URL not working
Selecting Auto Refresh option and seeing INTERVAL=120 being added to the link but the webpage is not refreshing in two minutes.
Automatic Patch Deployment reporting
Is there a report that I can run that will show my inventory but would also show what Automatic Patch Deployments each device is within?
Cilent Pc Scan issue(ae_scan.vbs)
Dear Sir, I have upgraded patch “9015 to 9020”on Friday then i observed when i run “ae_scan.vbs” file in client pc ,the file run scan successfully but when I check in helpdesk that pc not scaned. this happen all pc laptop. Please help.
Test Environment
Hi, We are about to perform a series of upgrades to our Service Desk Plus (service packs, etc) and I was just wondering if there are instructions on building a test environment? Also, is a license required for testing?
WorkLog Timer do not Stop
Hello, Some times WorkLog Timer stops , but some times I can's stop it. Why is this behavior? Thx
Technician as Requester
For some reason now any technician can't appear like requester, if one of they want to place a ticket is not in the list. Why happen this?.. Please I need info about this problem.
Form rules not working as intended
A small test on my part: I created two additional fields for the 'Default Request' template: 'PO nr', 'PO send date'. These fields are not shown on the form initially. Next i created a form rule, that stated: "show fields 'PO nr', 'PO send date' when 'category' is 'purchase'". When i start a new request, set the category on "purchase", no fields become visible. I tried a bunch of other things, but nothing seems to work on my part. If you guys want to check this out, via Teamviewer please, which speeds
Custom query request
Hi Team, I need a custom query for a specific application installed on any computer belongs to multiple remote offices. Thank You Regards Rakesh Mohapatra
Possibility of moving database to AWS RDS
Hi Folks, Is it possible to migrate Desktop central DB from an MSSQL server to an AWS RDS instance? http://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/CHAP_SQLServer.html#SQLServer.Concepts.General.InstanceClasses Thank You Regards Rakesh
SQL help
Hi All, I am not very good with SQL, in fact i am hopeless with it, i have been using a tool called FlySpeed sql to help me build some queries and well, when you copy and paste that in to the query builder in SD+ it just errors out, I think our version is running Mysql, but not sure. Can anyone help me convert this to a usable query? we are running V 9317 of SD+ SELECT CI.CINAME, CI1.CINAME AS CINAME1, Requester.ATTRIBUTE_1202, Requester.ATTRIBUTE_2401, SystemInfo.SERVICETAG, Resources.SERIALNO,
Edit Saved Reports in AdAudit Plus
I have created a saved report with specific search criteria. I would like to go back and edit that search creteria but cannot find where to do that. Looking for help with that
Use Case: Receive Email / SMS Notifications whenever a user & password is reset using ADManager Plus
We can send an email and/or SMS notifications to the concerned user(s), and if necessary, their managers and IT administrators when user's password is reset, by creating and using an appropriate notification profile in Admin settings. Click Admin tab. Under Custom Settings section in the left navigation pane, select Notification Profile. To create a notification profile, click on the Create New Profile button on the top right. Enter a suitable Profile name and Description in the space provided.
Add Department Name in ServiceCatalog Page
Hi I would like to display Department name of Requester on service request page, Is there Any Solution? thanks
Update script
Hi, It would be useful to have an option to update scripts or rules copied to others templates, it should work like the copy option.
Default Incident template and Requester details
I'm trying to understand the layout of our Default incident template When I edit the template I can see the following fields above the Description box: However, if I log a ticket I see some additional fields that are not in this template (this is the section marked "Request Details") I assume this is because fields like "Department" depend on which Requester is selected when you log the ticket In any case, there is also a "Requester Details" section below this, which also contains Department. What
Search on Solutions does not work
Hi We are testing SDP 9317 and the search box in Solutions does not retrieve anything. It works fine on our live version 9202. Is this a kknown problem with this version or is there something I should switch on? Thanks for your help
Cannot receive Software License in PO
After updating from 9317 to 9320 we're experiencing problem with receiving software licenses in POs. I've tried it on http://itildemo.servicedeskplus.com (build 9319) too, with same result Scenario: Create PR, create PO from this PR with product type "Software", "Receive items", check items -> Error
Cannot assign tickets
Hi there, yesterday we upgraded to the latest version of SDP and everything was working fine, it was also working today fine but now we cannot assign tickets to anyone. We get the error Assiging group/Technician failed, any ideas. Just to add, we can assign tickets that were logged yesterday but the few that have came in today cannot be assigned to a technician. Everything was working this morning fine, seems to have happened after 11.30 today. We are on version 9320.
Third Party Billing
Hi all, Is there a way for third party billing? In our case we have customers who have hardware support contract with the vendor itself. We on the other hand are certified to repait the vendor's hardware and get paid for that by the vendor. How can I automate the billing process for those customers? Thanks, Christian
Offline VS Online in 9300 - what does it do?
Can this feature work to prevent off-hours technicians from getting tickets assigned? Thanks!
Adding 'Custom' Global drop down fields (Like Department, Title, Office, Companies in Admin Menu)
Is there anyway to add more of these special Global Drop down menus? I have some extension attributes I'd like to add to several templates that would make this type of feature very useful.
Computer Template Rules
It would be good to add the rules functionality in the computer object creation templates. This is already included in the user creation and modification templates. This would help us condense the amount of computer templates that we currently utilize.
Allow Assigned Requesters Only
Is there a way to only allow assigned requesters to login to ServiceDesk plus and create requests? Thanks
block users to add new tickets
I have ServiceDesk 9.1 Build 9112 and my company wanna configure the system to block any user to add new tickets during some days. Is it possible? If yes, how can I do this? All pending tickets have to continue available and i need to be able to accept emails to tickets that are already into the system.
SDP can you increase the matching condition in a custom change trigger? How do you increase it?
SDP changes custom triggers without matching conditions I want. How do I add a condition to custom triggers? Jiqiu
Does ServiceDesk support SQL 2016?
Does ServiceDesk support SQL 2016? If yes, starting with which version or release of ServiceDesk? Thank you. (I couldn't find this information on the website.)
Email Command Fails to Update
So I have been trying to get email commands to work to update custom field in a ticket that would be a reply from a vendor with the tracking# for a part order. But it does not work Subject: Requester 955 [RequestID: ##407##] @@SDP@@ Now I have tried numerous differences in the body field but it simply just adds it as a conversation to the ticket and never updates the field in question. Examples below on what I have used. ------ @@OPERATION=EDIT_REQUEST@@ @@WORKORDERID=407@@ @@UDF_LONG1=1234@@ -----
Unable to use the free evaluation for 25 workstations
I want to test a workstation, but my evaluation has long expired (years ago). Currently it says "After the Evaluation period, you need to purchase the 'Workstation' add-on license. Free 25 workstations audit in the Free Edition." However, when I try to enable 1 workstation, I get this message: "The evaluation period for this feature has ended, please contact "support@adauditplus.com" for extension or more details." Can someone clarify whether I can use the 25 workstations after the eval? Thanks
Business Rule not changing Status or request- Screen shot now attached
I have created a very basic Business Rule. My process entails selecting a Group in the Request, which notifies users in the Group via email of a request. The user will then reply with a trigger in the email body. In this case, "Client Contacted". The business rule is setup to search the request description, which is the area the email reply populates, and if the description contains "Client Contacted" it should change the status to "Client Replied" . This is not working. I am attaching a screen
Question/Suggestion for Translations feature
Is there any way to tell exactly WHERE a particular string of text is used? It would be beneficial to be able to tell exactly what screen, field, etc., the text appears on, just so I know where my change is going to appear. Is this a dumb question? 8) Does each entry in the Translations list only show up in one place?
Need script to add 0 time worklog
We currently require work-logs on all incidents and service requests before they can be closed, but a new request is likely to be denied or cancelled far more often, and requiring work-logs for them will confuse some technicians. My thought is to have a Business Rule with a custom script that will submit a 0 time work-log every time one of these requests is entered. I've made a few attempts but haven't gotten that to work yet. Can anyone assist with this?
OpManager 12.3 Sorting Not Saving
Since upgrading from 12.2 to 12.3, it appears that devices, interfaces, alarms, etc all sort by Time by default. If I change this to Device Name, it defaults back to Time. When I click on something else and return to the page it is sorted by Time again. Is there a way to save the sorting?
Technician Auto Assign
We use round robin but we wan't to limit this to only one support group. We have a technician in two support group so he's enabled for round robin in both support groups. From what I see there's no way to add a support group exception in the settings page. It's either all or nothing? Please advice.
[KB] How do I monitor email queue health in my organization?
Email delivery takes just a matter of seconds these days. Your Exchange Servers make sure that the delivery time is miniscule for any email. However, when your marketing team runs email campaigns, a huge number of emails are going to be sent. A lot of these emails end up in email queues because of not being delivered. Your service provider could blacklist you, when all you were doing was targeting your customers for a campaign. You need to be vigilant about your email queues to avoid problems with
Could I sent an alter for a device that lost 3 snmp response ?
I want to know a device or a service is alive. If we could not get the SNMP response from this server to 3 times. it could send the alter to admin-user
How to uninstall services desk plus build?
How to uninstall services desk plus build?
Scan problem ,it not list all workstation
hello i have ServiceDesk Plus and connect in to my active directory,i install agent ServiceDesk Plus in all computer. i have 100user and when i scan it it show me 60 user in workstation list and not exist other40 ones in workstation list ,i can scan 40other user one by one with ip address, it show me the computer detail but not list it on my workstation list?! how can i fix this problem that add remain user to my workstation list??
Planned maintenance of our US Data Center [2nd - 10th Sep 2017]
Dear customers, It’s that time of the year again and we thought we should let you know in advance. As a part of our annual infrastructure maintenance, we will be upgrading our US data center infrastructure from September 2nd 2017 to September 10th 2017. We did a similar data center maintenance activity around the same time last year as well. During this upgrade process, ManageEngine AlarmsOne and all other Zoho services will continue to be operational and we do not anticipate any major interruptions
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