Use-case: How to specify the template in the CSV file while creating users?
How to specify the template in the CSV file while creating users? You can easily specify the desired template in the CSV file you are importing for bulk user creation. You need to use the header "templateName" and specify its value in the subsequent lines. Alternatively, you can skip specifying the template in the CSV file and instead, specify it in the selected template option on the bulk user creation page. If templates are specified in both places--the CSV file as well as the selected template
Moving requester (CI) in CMDB
Hi, Is there a way to move requester to different CI Types. Currently I have mixture of requester that contains endusers, common account and service account. I can create different CI Types under requester however I cannot move the CI. Regards, Rowell
Sites
Hi there, can someome please advise, I have attached a screenhot to help show what I mean. We are looking to set up the helpdesk tool so that we only see the tickets for sites we support, just now everyone would basically see all tickets no matter where they are and we have sites across the world. In the screenshot I think this is where you would possibly do this but as you can see nothing is listed. Could some advise if this can be done and how.
no device in firewall analyzer 12
Hi, I've just installed firewall analyzer. I did all configurations on my firewalls (ASA 5525x and FTD 4110). I can see that syslog messages are received by server , but I can't see any device on devices tab yet! Are these devices unsupported or did I miss something? thanks in advance
server - detection asset explorer
HI, after upgrading to the latest version of Servicedesk, I am not able to detect servers. correct version of asset explorer is installed on a server I tried to create. Anything else than name, ip address and dns that needs to be filled out when creating a server? I tried all the detection options (ie domain, assetexplorer) from the servicedesk application without luck. Should not be necessary to open port 7 as we are running English version. Best regarsd Thomas
Request templates field options doesn't save settings
I' having issues saving changes in the catalog request templates I change the options, I click save = options aren't save I copy/duplicate a template = fields of the request form disappear or appear in a different position than the original. The same happens if I try to edit the default template for incidents in the helpdesk section This software is a disaster every day we encounter new bugs in any new feature we try to configure.
Account manager and Supp rep
Why a support manager cannot be an Account manager for some Accounts, too? What is the purpose having an Account manager who is not a support rep, too? In a small company we do not have twelve departments, we are multipurpose people. We are all supp rep so nobody can be an Account manager. OK, I set another e-mail addreses for same persons as Account managers, like Gmail, but that is not a point.
Task View
where is the permission for view tasks? i dont want give view all permission to technician
APM database RAM issue
I am using Ms SQL with A PM. But after passing w Few days itsit consumption of RAM became high and high even I have to restart the SQL service Please suggests how to avoid this behaviour Currently my MS SQL server has 16 GB RAM for 200 monitors
Adding multiple Components
Hi! i'm trying to configure the asset management portion of Service Desk plus for our environment. Currently the Machines are in and working fine, but I've hit an issue regarding components! I want to input our stock of consumables yet when I'm import they want individual names for each component i.e Keyboard, keyboard1, keyboard2 this seems completely ridiculous I just want to keep a track of how many keyboards/mice etc we have in our store, am I missing something the documentation seems lacking
How to I assign a Vendor to existing assets
Hi, I have imported in 291 Desktops and laptops from the discovery tool, however, the vendor did not populate. How do I assign the Vendor to the assets without having to go into each of 291 records individually?
Connect SDP MSP to multiple OPM servers
Dear everyone, I have a question about capacity of SDP MSP in connection to multiple OpManager servers. Example: If I have a ServiceDesk MSP installed on a server, then what is maximum number of OpManager servers (individual OpManager installed on each one) that SDP MSP can connect to? Anyone knows answer, kindly advise me. Thanks, Hien
Hiding Categories
Hi, I have a number of categories that I want to hide (but not delete) but I can't find any option to do this. Can you advise how I can hide categories in SD+?
wachtwoord
ik kan niet mijn wachtwoord veranderen
Fast growth of Desktop Central directory
Hi team we have a problem with our DesktopCentral installation: the directory "sdp-inv-data" is growing 5GB a week. We had to increase the disk size a few times already. - Is this a normal behavior? - What is the purpose of this directory? Our version is 10.0.85 Can you please advise? Thank you
9317 technicians not being assigned and error message in mobile app
Yes since upgrading 9307 to 9317, when tickets are assigned in the mobile app for IOS and Android, they go to the wrong technician
Interesting Command Line for dcupload.exe
I have a question about what is going on when the following happens on the endpoint, and why is there an AVI file being uploaded? What is this all about? Example command line I am seeing on endpoints: dcupload.exe UploadFile "308698" "/fileupload?&action=rds_file_upload&customerId=1&resourceId=3001&computerName=D-COMPUTER-HP&connectionId=308698" "C:\Program Files (x86)\DesktopCentral_Agent\rds\videos\D-COMPUTER-HP-308698.avi" "262144" "1"
Not collecting
OpManager seems to be working (page is up, db is on, services are running) but we can't see any movements on the console. Please advise if you have had a similar issue
O365 Manager Plus 4109 released with 12 new management actions and 20 new reports!
Hello, Everyone! We are glad to announce the release of the latest build of O365 Manager Plus - 4109. This build comes with 20 new reports on Exchange Online and Azure Active Directory, 12 new management tasks, major enhancements, along with some bug fixes. Highlights: 12 New Management Actions and 20 New Reports New Management Actions: Bulk Group Creation Create Office 365 Groups - Create Office 365 groups in bulk. Create Distribution Groups - Create distribution groups in bulk. Create Mail-Enabled
Expected url behaviour when Searching
After searching for a request ID, is the expected behaviour of the returned url suppose to be: https://domain.com/SearchN.do Has this changed recently from: https://domain.com/WorkOrder.do?woMode=viewWO&woID=XXXX&&fromListView=true
Sort of the Service Catalog
I would like to use the service catalog and am trying to design my templates and am running into a problem. It appears that the items in the service catalog display are first grouped by incident templates and service templates and then within these groupings, they are sorted by the frequency that the template has been used...at least that is my observation. (The number of requests for each template is kept in a database table.) This is causing an issue in my design because I would like to sort
Difference of Category from Service Categories
Hi guys, We are new in setting up ME SD+. I would like to hear from you what are the difference of the two? Am I correct that the "Category" refers to type of request/ticket? Can you also share a sample Service Categories please for a company that will host a Helpdesk for its affiliates? Thanks in advance. Dr. M
Unable to start service desk
[root@bkr-tpiticket-01 bin]# ./run.sh Not exists ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /opt/AdventNet/ME/ServiceDesk JAVA: /opt/AdventNet/ME/ServiceDesk/jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx512m -XX:PermSize=64m -XX:MaxPermSize=128m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl -Djboss.deploy.localcopy=true -Djboss.boot.library.list=log4j-boot.jar,jboss-common.jar,jboss-system.jar,AdventNetDeploymentSystem.jar,commons-logging.jar
Need a service catalog add on plug-in for SDP Standard Edition
Could you make a 'service catalog' add on plug-in for SDP Standard Edition, to make users can do approval.
Cannot associate a user group to a catalog ites
I want to confine a catalog item to a specific user group but cannot work out how to do it. I have the user group and the catalog item set up but cannot see how to connect them. Thanks
Unable to Create a Change Request VIA REST api.
I've been trying to add change request via REST api. It fails because it is looking for mandatory field that is not part of the mandatory field list. Failure message is here : "Group is a mandatory field. Please provide a valid value for the field. \nThe mandatory Fields for this change are [technician, scheduledendtime, statusname, statuscomments, changemanager, groupname, requestedby, impact, reasonforchange, urgency, product, risk, maintenance advisory required?, title, business approval required,
Problem importing images for signature
Hi, Trying to set up a signature and having problems importing the image. Its just a 64K jpeg. I've tried other formats but get the same "Sorry an error has occured" message. Any thoughts? Regards
Built in CA server
Does Key Manger Plus have the functionality to be a local, in-house Certificate Authority? If not, are there any plans to add this feature? It would be very useful to be able to use KMP for generating and signing internal certificates for our internal servers.
Move TS home folder
In the Delete/Disable policy, we need the option to move the TS home folder (instead of just delete) like we can with their standard home folder on the line above. Being a heavy Citrix shop, we don't assign a home folder. We only use the TS home folder and we need to restore that if we enable that user in the future.
What's Coming Up Next in ServiceDesk Plus OnDemand - Setup Configurations ReVaMp!
Dear SDP OnDemand-Users, We are in the process of revamping and regrouping the configurations items in the Setup/Admin page of ServiceDesk Plus OnDemand. Configurations items are regrouped as Organization Settings & ServiceDesk Configurations. Organisation Settings will be made accessible/configurable to Organization Admin/In-Charge who need not be a technician in ServiceDesk. i.e Requester can setup/configure configurations items under "Organisation Settings" and a technician login is spared for
Admin password recover
How do I reset the password for the administrator account?
Differences between Linux and Windows version?
Hi Are there any functional differences between the Linux and Windows versions of Key Manager Plus? Thanks
Free Webinar: Active Directory auditing in 40 minutes
Join us for our free webinar "A comprehensive walk-through of Active Directory auditing in 40 minutes". Learn about Active Directory auditing and how ADAudit Plus can help you secure Active Directory with real time auditing and alerting, and get all your questions answered by our product experts. Sep 12th, 12 PM IST and Oct 12th, 2 PM EDT Register Now
Auto update SDP agent version best practices
Any advice on keeping SDP client agents upgraded to the latest greatest version? Any scripts or best practices to automate this? Currently we're doing it manually and we miss machines that are turned off. Any GPO or other scripts would be helpful. Thoughts?
ServiceDesk Plus will not start
Hello, I am having issues starting the program. I cannot log into the web portal trough any web browser. I just get the following error: So far I have stopped and restarted the service, but it will not stay running. I've also stopped the service and tried executing the run.bat file in command prompt. This last method gave me this error: I'm not sure what to try next.
***Delimiter, new Format, new possibility***
Hello Team, I have a question about the new format and possibility with delimiter: ## RE-1234 ## is clear What about TA and SO? How can I use that, there are examples, scenarios? many thanks
CI update via API
Hi How I can update 1-Department CI ( Department name & Head of dept) 2- Requester CI ( Requester name & Job title via API?
API FAILS to Add Change
Hi, The API docs are very hard to use because they don't reflect the way to tool actually works. The sample code provided for Add Change doesn't even work in your own documentation! See attached pic. Similarly, the error message i get when using postman is confusing. I have what appears to be all of the correct parameters listed, but continue to get this error. In the documentation "group" and "groupname" aren't even listed as available parameters. FailedGroup is a mandatory field. Please provide
Windows XP Patch Deployment Fails
I am hoping someone can help me. After my most recent patch to 10.0.91, I can't seem to deploy patches to any of my Windows XP machines. I have no problem sending patches to my Windows 7 machines, only with the XP machines. In the console it sits at ready to execute indefinitely and if I drill into the execution status it sits at yet to apply. After I deploy the patches I want, if I go to that target XP machine, there is an error message on the screen as follows: dcconfig.exe - Entry Point Not
Deployment Target filtration is not working Properly
Hi Team, I have a custom dynamic group(TestGroup) which contains computers from 10Local/Remote offices. Now I have a requirement to copy some content to computers from 3 remote offices and those computers also belong to the TestGroup. Please let us know how to do it. I have tried the below steps but did not work. 1st: Selected the 3 Remote Offices 2nd. Selected the dynamic group (TestGroup). Ideally, it should work as per logic but it is not working. Any help here is much appreciated. Thank You
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