Applying O365 License using csv
Dear Team, am trying to assign license to O365 users using the bulk import csv method, the application is still busy applying the license. Am not not sure if this is going to work. Please advise or take a look. My AD Manager Plus build is 6540.
Need Report showing Specific Created Time Range
The Advanced Matrix Report doesn't allow me to filter the time range I want to see. The Create Time format only allows yyy-mm-dd format and if I run that I get everything and have to manually take out what I don't want to see. I was exporting to CSV format and changing the custom row format in Excel to m/d/yyyy h:mm AM/PM. Unfortunately, since the latest update in ServiceDesk Plus, all the times are showing as AM except for 12:00 PM. I'd like to create a report that shows all incidents/requests created
Change order of fields in "Asset Details"?
Hi. I might be stupid, but how the heck do I change the order of fields in the form for adding new Assets manually? In the screenshot I provide I want to change the order of the two fields marked. (I've looked under "Edit Configuration Item Type" but Asset Details doesn't show up there. )
computer status says restart required but no patches were recently installed
I just updated to 10.0.132 and now a lot of my computers have a status of needing reboot. Some of these are servers which were never patched and rebooted recently yet there is an alert saying that "Reboot Required Critical patches have been deployed to this computer that requires system to be rebooted. Reboot the computer for the patches to take effect.". Now some of the servers that had that message I rebooted and it went away but there are some I have to schedule time to restart. Why does it give
Port by Operation Status Last Change Time
The period filter only shows ports for the Last x week/months, how can I view ports that haven't been used for at least x weeks/months so they can be recovered? Thanks
Search showing no results
After upgrading to 9325, I attempt to search for a user in our Asset module and it shows with no results. To clarify, previously it would say "No results found for (insert search term)." Now it just shows a blank page with the top drop downs. I performed the search against myself which i know i have assets assigned to me. Is this a known bug? Is there a work around?
Issue editing a workstation
Does anyone else have this issue. I tried to submit a ticket but no one has responded to the ticket. When you try and edit an asset(Workstation) the "Model" is not retained. This is a required field so if you make a change to the asset it wont let you save it unless you put the model back in. Please see the attached files for an example. This only started on version 9.3 Build 9323. I have upgraded to version 9.3 Build 9324 and it did not fix the issue. Database PSSQL I have cleared the the cache
[KB] Domain-based help desk delegation
Configuring multiple domains enables easier user management. When it comes to help desk delegation in Office 365, it is quite cumbersome to create roles and select admins. O365 Manager Plus supports domain based delegation which makes help desk delegation easier and more secure in a multi-domain environment. By delegating domain based roles, the technician would have access to data corresponding a particular domain alone. As a prerequisite, you need to create a technician with the roles you wish
Scripting Incident Status Changed Comments Field
I am trying to script adding a note to the ticket when the status changes to on hold and include the status changed comments field. I cannot locate the status changed comments. Does anyone know how to reference it? Thanks.
Change Web Title
Hello. I would like to change the title of the web of Mange Engine. I can't find the file on the server where I should make this change. Thanks for the help. Regards
Request closing rules being applied even though the field is not visible on the template
Hello, We have been requested to replace the incident additional field "A" on one of our incident templates with the incident additional field "B". In order to retain the values for the existing requests (for reporting reasons), we have hidden and non-mandated field "A" using field and form rules (as deleting the field would also delete the field values for the older requests). Unfortunately, the system still seems to apply the request closing rules for field "A", even though it is not visible on
Is it possible to search and report on the text in notes?
Hi all, Anyone tried this? Regards
ADManager Plus rolls out build 6591
ADManager Plus Build 6591 (September 2017) New feature: Reads the configured tables of Oracle and MS SQL database and creates automatic schedules for user creation to synchronize the user details across the databases and AD environment. Sends its log data in Syslog format for analysis to a Syslog server, thus facilitating comprehensive auditing to ensure network security. Enhancements: ServiceNow integration: Capability to alter users' group membership. For enhanced security and to block unauthorized
Notification Profile
Hello All, I would like to send the User's Manager the newly created user's password through the notification profile. Please help
Custom template not the default on both domains
Hi there, Currently we have a 2 domain 5 tech license I need to give Servicedesk access to perform certain tasks over two domains. I have created new user templates for both domains however I can only tick one or the other as default. This means that when I change domain to create user from the default, the selected template is called System Template and not the customised one I have created. I can select it from the list but am trying to make this as easy to use as possible. Can you help me
Restoring DNS Zones
Description When you configure a domain controller as a DNS name server, the DNS zone data is stored as an Active Directory object and is replicated as part of domain replication. When the contents of the DNS zones are unintentionally modified, it can mess up your entire AD environment. The immediate need is to restore the modified DNS zone to the previous state. Using RecoveryManager Plus, you can easily back up DNS zones and use it in case of any undesired modifications. Procedure Open RecoveryManager
How to import Knowledgebase data from ServiceDesk Plus into Analytics Plus
Ever wanted to run reports on the most viewed knowledge base articles, highest KB contributors, topics and more? Now you can, with some minor customisation. Here are the steps that will show you how. Step 1: Launch ServiceDesk Plus database and click New and choose New table / Import Data. Step 2: Click Local and Cloud Databases. Step 3: Fill the database server details for the connection under the Connect to Local and Cloud Databases section and click Next. (In this case, I have chosen MS SQL)
Daily scheduled report
Hi All, I am very new to this tool. I want to have few report which will run everyday. 1. Report to show all open ticket (list of open tickets to particular support team everyday) 2. Report to show inflow (list of newly assigned ticket to particular support team everyday) 3. Report to show ticket closer (list of tickets closed by particular support team everyday) Can anybody help me here how can I get these reports? Thanks in advance.
Widget to show inflow per support team
Hi there, I want to have a widget which will show me the inflow of tickets per support team. Is there any such widget available. Please suggest! Thanks is advance.
Disable Phone Apps Service
How can i disable only the phone apps service? Because a vulnerability we have to disable the phone apps and maintain the service for the web.
Version 9301 depreciated Technician Alert on Resolution
Hi, we upgraded to 9301 and as a result no-longer receive email alerts as technicians when a ticket is resolved. There is also no corresponding checkbox in the notification rules section. is this an oversight or an intentional regression? Thanks.
Browser support
Hi, We notice that some users with old browser version (eg: Windows Internet Explorer 8) are redirected to a different page, how can we disable this.
AdSelfService Personalize Security Question
Hi, I have a question. I can configure a personalized security questions in the enrollment process?
Edit mobile/app login page
Can i remove "account unlock" from the mobile frontpage?
Custom SMPP Settings Not Working
Hi, Has any one experienced Binding Issues with the custom SMPP settings. I am using the lastest version of SelfService but the SMPP credentials are not binding on the portal yet on other systems they are binding well.
Change password screen - display rules
Hi all, I signed up for a trial today and installed AD Self Service Plus build 5504. I have configured what I think are the basics. I was able to push out the GINA client to my workstation for testing (Win 10 creators, had to enable remote registry first). When Logging in, I see the new options and the RESET option which brings me to a Manageengine page. So it looks like GINA is working properly. What I don't see, is when I hit CTRL+alt+delete, and goto change password, is the list of password requirements.
Ports needed from DMZ to LAN on firewall
What ports must be open from a DMZ to LAN for ADSSP to operate?
Report of Service Requests vs Incidents
I have this report that I created that shows the tickets created last week. Is there a way that I can show in groupings, the Service Requests vs Incidents? The report is MSSQL. SELECT "wo"."CREATEDTIME" AS "Created Time", "wo"."WORKORDERID" AS "Request ID", "wo"."TITLE" AS "Subject", "wo"."CREATEDTIME" AS "Created Time", "serdef"."NAME" AS "Service Category", "lvd"."LEVELNAME" AS "Level", "pd"."PRIORITYNAME" AS "Priority", "wo"."COMPLETEDTIME" AS "Completed Time", "wo"."TIMESPENTONREQ" AS "Time
Error - Couldn't connect to the Client Machine, ADMIN$. Access is denied.
Hi, i was trying to install the GINA/Mac to severals workstations on Windows 10, but everytime i got the error, Couldn't connect to the Client Machine, ADMIN$. Access is denied. i already followed all the suggestion in the trobleshooting guide but nothing works. So what else could i try? Jacir
Error Couldn't connect to the Client Machine, ADMIN$. Access is denied.
Hello, everytime that i try to do the GINA/Mac Installation i get the error Couldn't connect to the Client Machine, ADMIN$. Access is denied, i already tried all the troubleshooting tips and nothing changes. I would like to know what else could i try. Thank you, Jacir
Update 3200 problem
hello i have problem with update my analytics plus. before update it was ver 3050, while update to ver 3200 application shows error. "error occurred while migrating postgres database" after this it was update from 3050 to 3100, next 3100 to 3140. now we have ver 3140, problem still exist, we cannot update to ver 3200. Can you help me ? Regards Lukasz
how to add a widget to the dashboard of netflow analyzer 12.3
Hello, Is there a way to add a widget to the dashboard? I can choose widgets only during dashboard creation, but I cannot find a way to change it later. Regards, Vladimir
Missing Add DHCP Server from 12.3 trial
I cant find the option to add any DHCP servers, as I wasn't to import our IP scopes from MS DHCP server, can you please advise? Thanks
NFA application port range
Hello, You promised to add port range for application many years ago. Is it possible now? The problem is that there are a lot of applications that use port ranges, e.x. voip. Regards, Vladimir
Automate Office 365 License Change
My organisation are looking to automate the removal of Inactive User accounts and as a part of this process would like to downgrade the assigned Office 365 license for a period of 30 days before the license is removed completely. Is this possible as I've not been able to find a way to do this without using a custom Powershell script?
ServiceDesk Plus 9325 Released
I have notice that the 9325 release has broken our API integration, has anyone else notice this? This is extremely important for us and I needed to update to 9325 to fix a bunch of issues we have since 9320 but now I have to wait since 9325 will cause more bugs. Lately it seems like the track record for sdp updates isn't that great, it seems like the updates break more stuff then they fix.
Iphone App
Anyone having any problems with the app unexpectedly quitting when trying to save an asset on iPhones. The app does not do it with my iPad.
Is it possible to assign a component to another account? If not... feature request
I submitted this as a feature request but wanted to involve the community in case there was something I was missing. Components should be able to be transferred between Accounts. We are currently unable to move a monitor from Company A to Company B because it is an IT Component. Is anyone doing this successfully?
ServiceDesk Release 9325
Hi, I have upgraded our servicedesk to 9325 however there's an issue with change management. As technician I cannot put myself as change requester (it previously work before). Not sure if this is related to the issue but I'm also the change owner. We are doing this process internally if we have to do patches, upgrades etc. Rowell
Windows 10 version
I am trying to see what version of Windows 10 is running on workstations but not finding a good way to see what that version is. Does DC have a spot that lists the OS version or is there a specific report that needs to be run? Can this be added to the scan agent and reported in the dashboard?
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