Helpdesk - Incident Template Feature Request
I had an idea while I was creating an incident template for our new hire process. I created an additional field for a "Job Title" field. When a job title is selected from the drop down menu, certain tasks associated with that job title are triggered when the ticket is created.
A helpful feature which would make this whole process much more efficient for the one managing the incident templates would be having the ability to upload a simple table for things like department names, and job titles, managers, etc. with a .csv, or excel document to an incident template. The idea here would be that this could serve as an alternative solution to the "Incident - Additional Fields" utility. Adding drop down fields to the template based on the items which were included in the .csv file rather than the current "Incident - Additional Fields" items contained in the library.
A helpful feature which would make this whole process much more efficient for the one managing the incident templates would be having the ability to upload a simple table for things like department names, and job titles, managers, etc. with a .csv, or excel document to an incident template. The idea here would be that this could serve as an alternative solution to the "Incident - Additional Fields" utility. Adding drop down fields to the template based on the items which were included in the .csv file rather than the current "Incident - Additional Fields" items contained in the library.