AppManager and Sharepoint 2016
Good afternoon, i am looking for a product to monitor our Sharepoint 2016 environment and i was wondering if AppManager had any plans to include this in future releases. Currently only 2013 is covered. Many thanks
SSRS matrix report
Is there way to export excel multiple sheet in Matrix ssrs report. I am aware that you can do it Table report but struggling to process in Matrix. Basically I am trying to pivot trans date in matrix table and need multiple excel sheet by month. Thanks
KB] How do I secure my Exchange Online environment?
Organizations which previously had just on-premises Exchange Servers have now adopted hybrid environments. This mix of on-premises and Exchange Online environments, however, doesn't erase any security concerns you may have about Exchange Online. After all, emails are an easy entry point for cyberattacks. While there are native Office 365 reports that help you audit Exchange Online, they're not detailed and easy to understand. To avoid security attacks, you need quick and in-depth insight into
Group List with Members
I was looking for a group report that includes all Groups with members listed. The only ones I see require me to select a group or groups manually.
Custom HTML Files for SDP Self Service Portal Widgets
Is there a way to properly reference a custom html file for the Widget feature of the Self Service Portal? I've created several html files which I'd like to place on the portal. When I direct the widget to the file location, I get a secure content notification. I'd like to have these widgets display without users having to click 'show all content'.
monitor VMs only by Vcenter
Good afternoon, Is it possible to monitor the use of VM server disks only with the Vcenter credential, without using operating system credentials? I have a few servers outside of my domain and would like to monitor them, but without using local credentials, as we are facing problems with linux servers that are being monitored with local credentials.
Read Deny
I'm currently running the trial of FileAudit+. Everything's going okay apart from the fact that I'm seeing 10' of thousands of read deny actions logged by machine accounts on my network (rather than user accounts). Looking at it closer it seems to be shortcuts to network files. Would anyone know why the machine accounts are reaching out to shortcuts on a file share? This is a dealbreaker for me as it totally ruins any reports or alerts run on FAP due to the overwhelming number of these actions being
Service Desk Plus - Api for Adding Solution
Hello, Is there any api provided for add new solution. Kindly guide.
Resource questions limit?
Hello, What is the maximum number of resource questions that can be added, in general, and per template? Best regards, Demetrius
REST Api return XML
Hi, I am using the REST API to add CMDB CI's but what i cant seem to get working is returning the result in XML format rather then JSON I can see i need to add Result Format but i can't figure out where to set it Regards Jason
Help setting up webpage for submitting with REST API
I'm hoping someone can offer a suggestion if there's a better way to do things here. I've set up a web page that makes changes via the REST API to servicedesk requests. The submission method was done using javascript on the page. The first problem was that there doesn't seem to be any way to allow cross site requests in servicedesk, so the page had to be hosted from the same domain. Since it was just a simple static page I did this using a .html file added to one of the subfolders in servicedesk
Query to make selected employees service request approvers for all requests.
Hi, We have a query that identifies all employees that are not service request approvers that also have a custom attribute (people.ATTRIBUTE_176) value of 4 or greater. What we need now is to change the settings for the employees returned in this query to be service request approvers and be able to view all requests. Report Query: SELECT AaaUser.FIRST_NAME "FullName" ,people.ATTRIBUTE_176 "Org Level",AaaUser.user_id, JOBTITLE "JobTitle" , SDUser.USERID FROM AaaUser INNER JOIN SDUser ON AaaUser.USER_ID=SDUser.USERID
[Webinar] Building a better help desk; trouble free user onboarding and offboarding.
GET UNLIMITED* WORKFLOW REQUESTERS LICENSE Perform trouble-free user onboarding and offboarding, secure permission management, and simplify vendor contact management. Hang on! Did we say 'perform'? Nah! All you got to do is just call the shots. Simplify Active Directory management by having all your ServiceDesk Plus requesters as "workflow requesters in ADManager Plus" as well. REGISTER Webinar: 'Building a better help desk with business workflow for AD management' Date: October 5th, 2017
changing notification groups on change workflows
I've had to create a new ticket because the other one closed. I have copied in my original question and the response i got. I may be missing something but I can't seem to be able to change the technicians. Either way, does anyone know of a way to make it automated? Thanks Emma ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Hi Emma, Good
Iphone app
When I scan a product it does not bring the serial numbers in. Anyone know why?
Reporting on tickets opened and closed
Hi Could you help me create a customised report. I'd like to see total tickets created today, calls completed today broken down by technician, and how many tickets are older than 7 days old. I'd like it to be per specific support groups though. Thanks in advance Emma MYSQL Version 9.3 Build 9308
Export and Import a list of users.
Hi All I want to export a list of all the users from the tool and it should be xl or CSV type to be able to to make some changes, and again I want to import that updated list to the tool. The users list should contain the below information/columns. Name, Login name, Email, Department Name, Phone, CI Type, Job Title, Site, Domain, Project Role, Employee ID, First Name, Middle Name and last name Is there a query I could run to get this infor then I will export it to CSV and import it? Please assist
Desktop Centra,l
ManageEngine Desktop Central- Professional Edition:- Annual Subscription fee for 150 Computers and 1 user- Please advise on the above descriptions which says 1 user / 1 single user,. is this an additional computer user or which user is this? I understand the 150 computers.
How do you change the default "Install As" option in Configuration?
Currently in Configuration under "Configure Install/Uninstall options", "Specify the User Account as which the software should be installed." it defaults to "Target User". Is there an option to change it so it defaults to "System User" (this is the option we will use most often)?
Desktop Central MSP Distribution Server clarification
Hi, does the distribution server channel all traffic between a client and the Desktop Central server? I need to know that auditing, remote control, configuration changes etc all go through the distribution server. I want to have a DS in the DMZ communicating to the DC MSP server on the LAN. If clients have to talk directly to the DC MSP server for anything then it causes me some issues. Any help will be appreciated.
Chat integration
Hello, i would like to nknow if there are any way to integrate thrird party chat solutions like (Google Hangout) to the ServiceDesk Plus console? Because we would like to our chat to keep the contact as simplest as possible with the final user. Thank you, Jacir
Administrator User - License
Hi would like to know if is necessary to have the administrator user enable all time or if there are any way to delete and assign all the admin roles to other technnician because is right now that user is only used like super-admin for configuration purpose (add roles to the techs) and is one license we are consuming and it and we think that it could be assign to another of our technicians. Thank you, Jacir
Software Deployment - Intel-SA-00075-console (help)
What am I trying to accomplish? I would like to automate the detection and mitigation tool so I can deploy the tool to multiple machines using manage engine. What is the problem you are having? No matter which way I enter the string inside the box that indicates (Installation command and switches/arguments.) the status of the deployment will get stuck at (retrying/ready) 1. I've added the exe in the (upload files box) which is Intel-SA-00075-console.exe So inside the (installation command and switches/arguments
SDP-DC Integration: Which Technician to generate API Key ?
Hello I would like to discuss the best practice for generating API Keys to integrate Desktop Central with ServiceDesk Plus. I have generated API Keys from my technician profile (SDAdmin), but then i noticed that service requests created from DesktopCentral to ServiceDesk Plus were "created by" myself ? Also, if i ever leave my company and my technician profile is deleted, the integration will fail and keys will have to be regenerated. My question is: Isn't is a better practice to create a generic
Assigning Group/Technician Failed Error
Good afternoon, We are receiving the below error message when trying to assign a request to a technician: We're only seeing this happen with two requests currently. It is already assigned to a support group, but when we select the technician from the drop-down menu we get the error message. Any idea what the issue could be? Thank you!
changing notification groups on change workflows
Hi I have a query about change management in the Servicedesk. We have version 9.3 Build 9308 MySQL. I have created a new workflow on how a specific change is created/submitted/approved etc, What I want is for certain technicians to be notified when a change is approved. Is this possible? I could only see options for 'change roles' to be notified - one them is CAB. I have created a new cab but I don't see how to change the option. Can you give me some advice? Thanks Emma
Restoring backup on test server not populating system
Hi I've taken a backup from our production environment that is in two parts. When I go to bin\restoreData on our test serve I restore part 1 first then part 2. The process seems to complete with no errors. When I log back into the test enviroment none of the data from the backup is populated. Our test server is not LDAP integrated at the moment whilst our production is. Could this be the reson?
Solutions Missing from Self-Service Portal
Recently noticed users do not have access to see Solutions in top menu. Looking at Self-Service Portal settings I can't add the widget, it appears to be gone. Looking for any input on what to check (permissions, etc).
Agent Scanning - Schedule stopped working
Hi, Normally my SD scans my network at 12 pm each day. lately this has stopped working. Is there any way to get this working again?
Leave Notification
Hi Guys, We tried to use the Leave feature of SD Plus, I noticed that after a Technician filed his leave, all Technicians even from other groups receives the email notification. Is there an area I can set on who can only received the email notification? Or if possible, his co-member technician in a Group? TIA Share
Report Technician's role
I need a report about Technician's role to track SDAdmin and SDSiteAdmin for audit reason. Can you build a Query for that?
Mail Fetching Stopped AGAIN!!!!
Support, what is going on with SD+ ?????? I updated my system to the latest version and now the mail fetching engine is randomly stopping and starting. I've raised a support ticket but heard nothing back. You need to step up response times guys. This is unacceptable. We are losing business as a result of this. First error was Latest error is Error processing email with subjectOfMail : 29091607.xlsx and messageid : <HE1PR0302MB26344EC6A027C9F66A81D57DCB7D0@HE1PR0302MB2634.eurprd03.prod.outlook.com>.
Monitor HP Proliant Hardware (Disk, Temperature, PSU, etc)..
I need a solution to monitor my HP Proliant hardware.. Demoing OpManager because on the product page it states the following: Hardware Health Monitoring Monitor the hardware health of key device parameters such as temperate, voltage, power, fan speed, status of processors, disk arrays, etc. of VMware, HP, Dell and Cisco systems and get alerted if they violate pre-defined thresholds. I installed OpManager and discovered on of my HP Proliant Servers.. I added both the iLO IP address and the ESXi IP
SDP Asset Node License
Hi, With the licensing for SDP assets, What do you class as a node? We are looking at using the Asset component of SDP for for non-IT assets as well (Desks, chairs, whiteboards etc) so want to know if that is affected by the node licensing? Thanks James
Unable to save any details on the site.
Hi Team, While i am trying to edit one site and making changes to it and then trying to save the same ,but unfortunately i am getting the below error without the changes been saved. "failure exception while processing the request " _J
Scanning for new software
The agent scan isn't picking up all software installations. We recently installed a piece of software onto around 60 workstations - but when you scan those workstations the software isn't listed in the results. Help!
Report that shows incidents resolved/closed within 12 hours
What is the best report to run that will show me requests that were resolved within 12 hours of being created .If a report does not exist then maybe a query that I could run,
Report to show duplicated tickets
A lot of analysts use the duplicate function. Is it possible to write a query that shows how many tickets were created as a result of this Duplicate function I would need to see Ref Number Requester Subject Created Date Analyst that created the ticket Region Database: MSSQL Version and Build: 9.2 Build 9221
Submission status restriction
Hi, can anyone help with a question please? I'd like to be able to restrict the fields that technicians can select when submitting a change (as per the attachment). I'd like only the 'submit to change' field available for selection within the status drop down. Does anyone know if this is possible please?
ServiceDesk Plus MSP - version 9.3- Build - 9301 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.3 - Build - 9301. Please refer the Migration path table available here and upgrade to our latest build 9301. What's new in ServiceDesk Plus - MSP 9301 ? Major Features : SDPMSP-10734 : Xero Integration - Sync accounts with Xero and create invoices for specific requests. Track your income and cash flow. Sync Accounts details.Sync Worklog. SDPMSP-8094 : Worklog type is added as a criteria in Bill Rule. SDPMSP-9980 : Worklog Type can be configured
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