1. Manager logs into SDP and fills out a new Service Request for a new hire (which requires approval)

2. The submit the Request for approval

3. Human Resource (HR) receives an email

4. HR logs into SDP, reviews the request and Approves.

5. IT does works on request and closes ticket.

The above works so far in our proof of concept.

How can I allow HR to see all the open Service Requests for new hires?

Right now they can only see their requests, requests for their department, but they need to see ALL the New Hire requests submitted (for their approval).

Thanks