More than one arguments in Custom Schedules
Hi everyone! Is someone use More one argument(report) in Custom Schedule? I have powershell script, which take arguments from sd (one report): param ( [string]$json = "none" ) $jsondata = Get-Content $json -Encoding UTF8 write-host $jsondata But if I choose two arguments (reports) in custom schedules, I can't see second report. Maybe someone can help with second report?
View Password for Administrator
Is it possible for the Admin of SDP to view the current password of a user?
Target practice with your helpdesk
My friends and I met up recently at a coffee shop that had a section where you could shoot darts. I got a chance to shoot some darts for the first time in my life. For some reason, I had never shot darts before. Like ever. It took some practice but eventually, I found a way to get better. Every time I threw a dart, I calculated how far it landed from the center and adjusted the subsequent throw to make up for it. It took a while and a lot of totally avoidable damage to the surrounding walls before
List monitor and monitor group
Hello, How can we retrieve a list of the monitor groups and subgroup created (ID, Name). Same question for monitors (ID, Name, Type, MonitorGroupsID)? I assume we can retrieve these informations using the database. So, is it possible to have the ApplicationManager database schema? Thank you in advance. Fabrice
RestAPI not working?
Hi! After the windowsupdatebatch the RESTAPI for SD+ stopped working. If I try the following: https://sdplus.site.com/sdpapi/request/286618 I get back: This XML file does not appear to have any style information associated with it. The document tree is shown below. <API version="1.0"> <response> <operation name=""> <result> <status>Failed</status> <message>Error when performing - null - null</message> </result> </operation> </response> </API> In the serverout-logfile I can see the following: I was
[KB] How do I monitor my Office 365 shared mailboxes?
Shared mailboxes are excellent for collaboration within organizations and allow multiple users to send and receive emails through them. However, they can cause security issues because of the ease of access. You need to audit your organization's shared mailboxes to know which user accessed a shared mailbox and when. Solution: Exchange Reporter Plus gives you granular reports on: Shared mailboxes Shared mailbox permissions Send as activities in shared mailboxes Shared mailbox activities Inactive shared
syslog
Hi all, I have a request to connect SDP MSP to syslog server. Idea is to send system logs to SIEM solution. Is it possible to do this and if it is how? Regards
KMP Integration
Hello, I had spoken t a representative from Manage Engine who said that the 9300 build will have KMP integrated into PMP. I saw the release notes for 9300 and didn't find this. Could you let me know when are you planning to integrate them?
Add Site to already created Technicians
We have a number of external technicians that access our Service Desk+ The technician accounts for these users were created manually (eg: not integrated with our AD). However, they do not have Site's populated, and there is no way to add one when you edit the technician ('Site' is not listed in the fields you can edit) The only way I can see to do this is to convert them back to a Requester, add the Site via Admin >Requesters, and then convert them back to a technician. I have tested this with 1
[KB] Set-up Gmail as mail server in O365 Manager Plus
O365 Manager Plus allows you to configure Gmail as the SMTP server to send real-time alerts, scheduled reports, license expiration reminders and product downtime notifications to multiple admin mailboxes. Steps to setup Gmail as mail server in O365 Manager Plus Login to O365 Manager Plus Go to Admin tab. Select General Settings-->Mail Server in the left pane. Enter smtp.gmail.com in the Mail Server field and 587 in the Mail Port field. In the From Address field enter the Gmail address from which
macOS High Sierra - Desktop Central Web Clips (Webloc)
Have upgraded to macOS High Sierra and have been using Web Clips to map smb shares For example: smb://server.domain.au/Staff This used to work in previous versions of Mac's OS, when using Desktop Central. I have been using Web Clips to add to the task bar, and launch the above line. Now this does not work, and I now open up where the Web Clips (webloc) are stored. Thanks. :)
Change Management roles
Could it be correct that I cant defined who is a member of the different Change Management roles, so it forms the list of people that can be chosen when the Change Request is submitted. So there would be a list of possible Line Managers and a different list of Change Owners etc
5 Must-watch Trend Reports
Trend reports are great for identifying patterns in your data. Trend lines split data into meaningful timeframes that help you narrow down the problem to a specific time period, and by using additional filters, you can easily drill down to possible causes for the anomaly. Here are a few interesting trend reports that cover the different stages in the life cycle of tickets. 1. Trend of incoming tickets Tracing a trend line for incoming tickets (as given in the below example) reveals specific
We realy missing one option
It would be so great if we could track satisfaction of the end user on his resloved request. This thing is implemented in omnidesk When you resolve or close incident, system sends email to requester saying that your ticket is closed, and down the email "Please rate the solution". Are you satisfied? (Printscreen attached) and 3 options 1. Excelent 2. Normal 3. Poor So we could control our technitians, how they resolve and how they communicate with customer. I dont think that it so hard to implement.
Couldn't able to change Vendor name of Linux VM inside VMware Esxi host
Hi, I could not able to change Vendor info of a VM that already in VMware Esxi host please help.
Active Directory notifications
Hi, Since upgrading to the latest version, we keep getting the attached alert in SD+ Where is this alert set up and how do I stop or modify it?
Add the Secure flag to cookies sent over SSL
How has the community been fixing this issue in SupportCenter? I'm needing to remediate a Missing Secure Flag From SSL Cookie.
Horrible Service For Manage Engine Support For Licensed product
Is there anyone from Manage Engine Support in here. I have been trying to reach your support since today morning for an issue where my installation is no longer starting up. I have already raised a ticket with no response. Ticket Id : #4350867 I had tried calling the international number +1 925 924 9500 thrice and each time someone picks ups says hello and hangs up.
How do I get requester's replied emails to append to existing tickets?
When a requester replies to a ticket, how do we automatically append the reply to existing tickets on the system?
PIV authentication
Is there a way to use PIV card authentication to sign into Service Desk? Currently we are using username and passwords, but we need to start using PIV for authentication. https://csrc.nist.gov/projects/piv
Add the HttpOnly to all cookies in SupportCenter
I'm going through and making sure that any holes are plugged in our SUpportCenter server and found that we are vulnerable to Missing HttpOnly Flag From Cookie. Guides online reference adding a line to "context.xml". I cannot find this file. So many questions. How have others in the community fixed this?
Deploy root SSL certificates?
I have internal root CA's that I currently push to my Windows domain via GPO. This works for IE and Chrome, but not Firefox. Is there a way I can deploy a certificate to Firefox installations? And if it is not possible, I would like to request for this feature
Multiple Technicians associated with Role for Workflow Approval
Hi, Sort of related to https://pitstop.manageengine.com/portal/community/topic/does-servicedesk-plus-support-approval-groups-if-so-how, but I cannot find out how to add multiple technicians to a single Site or Organisation Role - the only option I get is to add a single user. I want to create a Role comprising multiple technicians who can approve a Service Catalog Workflow Chris White
ADSelfService Plus 5507 supports four new authentication methods including biometric
Hello, Everyone! We have released a new build of ADSelfService Plus–5507. The highlight of this release is the support for four new authentication methods, which come built-in with the mobile app. Highlights Four new authentication methods: Biometric, QR code, time-based one-time passcode, and push notification can be used for identity verification during password self-service; all four methods come built-in with the ADSelfService Plus mobile app. Support for Duo Security, RSA SecurID, and RADIUS
Script Master 19 : Send periodic notifications to requesters about their pending requests and accordingly update their status
Hi folks! I'm back this week with another useful script to help you with your ServiceDesk Plus needs. I trust that you found last script to create service requests through email, very helpful. This week's script helps you send periodic notifications to requesters about their pending requests and accordingly update their status Let us assume a scenario where the technicians reply to a request and put it in a custom status called 'Waiting for User'. The rules of the business demand that these requests
Forwarding Server Security
Desktop Central Forwarding server appears to be vulnerable to XSS and Forceful browsing attacks. Is there a way to mitigate this. The default configuration also exposes the DesktopCentral login to the internet, and 2-Factor can be bypassed with the mobile app - all serious security concerns for an internet facing device. How can this be disabled or mitigated? Thanks!
Hide a Service Category
Hi I want to create a load of new incident templates without anyone, including technicians, seeing them. I can create an incident template and not assign the Service Category field to an existing Service Category but it generates a fake Service Category called Others. I can hide the requester view ok but not the Technician view. Any ideas on how I can achieve this would be welcome. Thanks Chris Cann SD Plus 9329 MSSQL
Different languages for different locations.
Hi there, Next question from me. I have one client which has 2 locations. Is it possible to configure notifications in different languages for the locations? Or do I have to configure separate clients (accounts) to do this? Thank you in advance for your support
Importing all requests from SDPlus to OnDemand.
Hi All Please assist, I have imported all requests from SDPlus to OnDemand and everything looks fine except for the Created Date column. it does not take the original date of the ticket but it takes the import date which is todays date, so I am worried because I wont be able to run reports for previous months since it reads todays date. Again, when I run the report it does not give me Resolved Time. kind Regards, Delisile Mzila
"Add Note" doesn't work in Firefox after 8104 hotfix
Using the "Add Note" to a ticket no longer works after applying the hotfix 8104 - using Firefox - will work in Explorer, has worked always previously. When clicking the blue "Add Note" button nothing happens.....
Total time spent query report
I need to report query to generate total time spent(total work log) per ticket by engineer.The table must contain project,ticket id,ticket subject,time spent engineer and total time spent. Can you help me to create report query for same Version : 9.0 Build 9004 Database : postgres
One time password to email - can we make external email to be default?
We use ADSelfService Plus for users to unlock them selves. We use Email One-Time password as multi-factor authentication method. A lot of times, we get our users telling us that they did not receive One Time Password email, and it turns out that their email in active directory is the default email selected for One Time Password. I think this would not make sense to a lot of companies because most of the time, if the user is locked out from ActiveDirectory, they cannot check the email associated with
Password enforcer
I added another computer to install the client from the console, the install was successful but when I checked on the computer I just installed the client, the custom password policy didn't appear. I waited a couple minutes and also tried forcing my group policies, but it still didn't work. Any thoughts what I am missing to push this policy to the 2nd computer?
Self Service Portal won't work
Installed the client software on two machines using the ADSelfService Plus console, and when I clicked on Reset Password/Unlock Account from the Ctrl+Alt+Del screen, the ManageEngine - ADSelfService Plus displays "This page cannot be displayed", and on the 2nd machine it says "Can't reach this page"
Total time spent query report
I need to report query to generate total time spent (work log) per ticket by engineer.The table must contain project,ticket id,ticket subject,time spent engineer and total time spent. Can you help me to create report query for same Version : 9.0 Build 9004 Database : postgres
*WARNING* for admins using Automatic Patch Deployment
We just had a mini-crisis with desktop central patch deployment the other day as we had a mess of unapproved updates deploy through our automatic patch deployment policy. After sending our logs to support and long remote assistance session we learned exactly what caused us such a panic. I am sharing with the community to hopefully to spare anyone from a similar scenario. We got lucky in the end, the patches did not negatively affect our PCs. We will not make the same mistake twice. Chat transcript:
Wake on LAN not working
I can remote shutdown a computer but not wake up. When remote shutdown the computer completely powers off with the NIC light not blinking. According to the desktopcentral help I have read the NIC light should be blinking for wake on LAN to work. How can this be when the computer is completely shutdown ? According to Microsoft, Windows 7 & Windows 10 are designed to not work in this state (S5) and will only wake on LAN from sleep or hibernate, not shutdown, so I am totally confused as to how this
Request closure detail - report
Hi, Is it possible to include the above in a report? I can add request closure code and request closure comments but not "detail". Is this possible? Thanks and regards Paul
Upgrade from Event Log Analyzer version 9 to 11
Hi, is possible to upgrade directly from Event Log Analyzer version 9 to version 11 without data lost?
Where is KB4035631 (August 2017 Windows 10 Servicing Stack Update) within Patch Management?
This new servicing stack update is reported as a Critical Update for WIndows 10 1607 via WSUS - yet there is no sign of it at all within Patch Management in DesktopCentral. I have done several searches - updated DS patch database a few times and nothing can be found. While DS has accounted for all other August 2017 patches - if I am to start using this on a regular basis (and retire WSUS) - it needs to have the identical patches that are offered by WSUS at all times. Appreciate any insight as to
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