Business Rule Enhancements & Custom Triggers - Next Release of ServiceDesk Plus OnDemand
Dear Users,
We are gearing up for the next release on "Business Rule - Enhancements & Custom Triggers" for ServiceDesk Plus OnDemand.
Below is brief on the changes & enhancements that would be coming in the release :
Business Rule - Enhancements & Custom Triggers
Business Rules automate various tasks, such as delivering incident and service requests to technician support groups; assigning a technician, status, or priority to a request; or even sending email notifications or trigger predefined/custom actions.
Business Rule Enhancement :
- Business rules which are site-based can be run on all incoming requests and can be applied to requests when they are created & edited and additionally on delete.
- Apply no condition - No condition means the business rule can be applied for all incoming requests.
- Business Rule can be made to be executed when the criteria is met every time or for the first time.
Custom Triggers :
- Trigger rules specify conditions under which predefined actions must be performed on incoming requests. These are useful for calling actions when the requests are created, edited or deleted, especially for performing actions in other modules or in third-party applications.
- There are three types of actions that you can configure within ServiceDesk Plus On Demand - schedule notifications, tasks, and webhooks.
- Notifications - can notify either by email or SMS. Can customize the notification content by using the subject and content variables.
- Tasks - Allows you to associate a task to a request
- Webhooks - A webhook enables you to call any external URL or API to integrate ServiceDesk Plus on-demand with any third-party application
Wish these feature give you more leverage in ticket automation and enhance your helpdesk technician's productivity.
We shall keep you posted on the release along with the Help & What's New.
Thanks & Regards,
Saravana Balaji .S
ServiceDesk Plus OnDemand Team