Service Catalogue Usage
Hi, Is it possible to see a report of how often and when the template in the service catalogue were last used and by who? I am looking to tidy up out Manage Engine Servicedesk Plus so need to know what has been used when. Thanks Josh
Performance tuning
Would like some guide on how to do performance tuning on ServiceDesk running on a Linux environment with PostgreSQL database. Cannot find much information at http://www.manageengine.com/products/service-desk/help/adminguide/general-features/performance-guide.html
Change time of permanence of deleted request in the trash.
Is it possible to change the time spent for deleted requests that go to the trash? Currently when deleting a request, it is available in the bin for restoration, for only 24 hours. Is there any way to increase this time? Although by manipulation in the database.
Self-Service password reset broken
Hello, im running into an issue with a new deployment of SerivceDesk Plus MSP. When a user requests a forgotten password reset link, the url that's being sent out is being prefixed with "https://http://". This is only happening with the password reset module, dynamic links in notification emails aren't affected by this. I also would like to know where this template is stored so I can edit the wording. Here is a copy of a reset I ran for my test user: Dear John Doe, To reset the password for
Java Heap space error when upgrading from 9400 to 9424
My upgrade is failing after the backup step when going from 9400 to 9424. This is extremely frustrating. The error is as follows: Oct 24, 2018 2:54:14 PM [com.adventnet.tools.update.installer.Unzipper] [SEVERE] : ERRUnexpected Error. Please click View Log>> for more detailsjava.lang.reflect.InvocationTargetException at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown
DC Agent - GPO Install Not Working
Hi, I'm trying to install the Desktop Central Agent via GPO but it's not working. I have followed these instructions: https://www.manageengine.co.uk/desktop-management-msp/agent_installation_windows_gpo_msp.html The files are all in the same folder on my network share and the VBS file is also in the Sysvol folder. The computers have permissions to the network share. In the install log on the client, the last line says 'MainEngineThread is returning 2'. Event Viewer doesn't tell me much either Any
network remote support
For internet remote assistance, MSP use zoho Assist with a 1 concurrent free sessions. for more need to pay a license. for Network MSP use zoho meeting. Is this no limit concurrent for free or how is it? Thanks
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The most common cause of a data breach is through stolen credentials. To defend your network, you require a secure strategy that stops unauthorized intrusions even if the hacker gets access to users' credentials. MFA is one such strategy as it adds additional layers of security to the authentication process. In this webinar, Sreejith, our product expert will explain how you can fortify your network security with MFA using ADSelfService Plus. Date: Thursday, November 8 Time: 2:00 PM EST Register
How to select MS SQL instance for 'Real time graph for a monitor'
Hello, I have Windows Server with 4 named instances of MS SQL(no default instance). When I add to my dashboard 'Real time graph for a monitor', device name, monitor category MS SQL, monitor Active transactions, pool interval and time window. It shows me Active Transactions for my fourth MS SQL instance(with list of databases). How do I choose 'Real time graph for a monitor' to show me Active Transactions for second MS SQL instance?(there is no instance selection there)
9425 Error
Hi all, We just upgraded to 9425 (Free License) For some reason, when I try to close a ticket, it says the following message: "On changing the site to "Main Office",the associated purchase requests will get removed. Do you want to continue?" We don't even have the purchasing module installed. Anyone else seeing this and have a possible solution? Regards, Sam
Report for any version of software
I want to run a software report to show all pc with specific software. I can use the current inventory report computers w/without software but one of the software I want to report on shows multiple versions. The software name is ICQ. I want to show what computers have this on it regardless of the version. But the problem is that right now if I want to do this I would have to select over 11 versions of the software wich the way the reporting is designed means I have to keep adding additional criteria
Field Form Rule Script - Only execute if all mandatory fields are entered
Is there a way to check if all mandatory fields are completed without checking each field individually? I have a Field Form Rule script that executes on create and adds text in the description field. Currently, if the user missed a mandatory field and clicked Submit, the field form rule runs, then notifies the user that they missed a field. Then when they update the field and click submit again, the additional text is added a second time. I only want this text to be added once. Is there a way to
Account Documentation
Is there any feature that I'm overlooking that allows technicians to save documentation for accounts or sites? It would be nice if a tech is working a request that they could just click over to the documentation for that account or site and view things like IP addresses of key pieces of equipment, server OS versions info, usernames, passwords, etc. Right now we document that stuff separately, but having it built into the Service Desk seems like it would simplify things.
Monitoring VM Vcenter Servers with Dynamic IP addresses
Hello, We recently had some of out Vcenter VM (Servers) change IP addresses because they were dynamically set. I found a very old thread on the subject here - https://pitstop.manageengine.com/portal/community/topic/server-with-dynamic-ip-address It seems to indicate that running ipconfig /flushdns (from the Opmanager server?) would allow opmanager to detect the change when performing an "update status" Can Opmanager get correct IP by looking up DNS Name or by querying Vcenter for VM servers automatically?
ServiceDesk Plus 9424 Released
Dear Users, SDP 9424 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Change in 9424 SD-71761 : Earlier, while creating a request/ticket, the client machine's host name was stored in the request's history. Henceforth, only the client machine's IP address will be stored since the property 'enabledLookups' will be set to 'false' in 'server.xml' file by default. You can revert to the old behavior by setting the
Automatic convertion request to change?
Is it possible to convert an incident or request to a change through a workflow automatically. Why? We get some calls to us about stuff that is not within our services and we need them to automatically reform into changes as our Servicedesk is not aware of every service we provide and not. When they create new requests and tickets they do not know if the ticket should be within the supported area or not and we don't require that from them either. It is not in their duty to know. Because of this we
Managing patch deployment via API
Would it be possible to extend REST API, so it would be possible to initiate patch deployment with it?
Patch detection logic issue - MS14-059: Security update for ASP.NET MVC 2.0
Hi everyone Just a heads-up for everyone who uses Desktop Central as the main source for Windows Updates. The following 4 year old security patch is not detected by Desktop Central's patch detection logic: MS14-059: Description of the security update for ASP.NET MVC 2.0: October 14, 2014 https://support.microsoft.com/en-us/help/2993939/ms14-059-description-of-the-security-update-for-asp-net-mvc-2-0-octobe Patch ID 16314 The patch is definitely needed according to Microsoft Update and WSUS. I have
$LatestComment Variable
We have a field in the default closure notification for a Task called $LatestComment. It always come back blank in the email after a closure, eve if there are comments added prior to closing, Does anyone know how to correct this?
Additional fields
Hello guys, I was experimenting with some additional fields to build some templates for us. I noticed a 'Web URL' field so i hoped for the best. Unfortunately it is not, and hardly worth naming as such... it is not behaving as a true URL if you go look into the details of a service request. You cannot click it, because it opens in edit mode - as a result you cannot click the URL itself to open the address. It is really, but really disappointing to see something like this... this is just adding a
Monitor Failing but Mib getting the data
I createds a new device template for huawei switch. I added a new monitor to get the CPU utilization. Using the mib browser over this devices I can get the data for the CPU utilization but when I go to the device and then to Monitors and test monitor it fails to get the data and going to Graph show me: Data not available. In system performance I can see the errors for that monitor and the Failure reason : There is no such instance in this MIB. I used the mib browser application to assure upload the
Conversation Notification
Hi all, Is there a way for a requester to have, in the request view, the conversation icons (or a workaround that allow the requester to be aware, without opening the request detail view, of a new incoming conversation) that is normally available for the technician? Best Regards Antonio
Question about SMBv1 and ServiceDesk Plus
Hi, I read here "https://pitstop.manageengine.com/portal/community/topic/smb-v1" that disabling SMB v1 breaks AD-passthrough/SSO in older versions of SD+. But in this case, does Active Directory authentication and user import from AD still work even if passthrough does not? Regards, Alexander Region Halland
is KEDB Still not available??
Dear, is KEDB Still not Available??? can you Please explain Step by Step how can Mark as known error be useful when a new incident is being created and self service setting " Show Suggestions to requesters while creating new Incident Request?" is set to YES
Incident/Service Additional Fields
Is there anyway to populate these fields with data using .csv files? Or any other method possible rather than having to manually input data into them? An SQL Input into the table?
Assigning tickets to Support Group based off of site.
Currently evaluating SDP and we have around 80 sites divided into about 5 regions. Would like to assign tickets to different support groups based off of the region the requester is located in. Any suggestions?
Configuring Request Templates
I was about to start trying to configure the request templates to remove the boxes that we don't need when I saw a similar post, the reply to which was that the default templates are being changed in the current beta version. I took a look at it online and it looks like ManageEngine are removing some of these same boxes. As I don't want to waste time editing templates that ME are going to change anyway is there any indication of when this beta will become a release version.
Unable to assign technician to a request
When we assign a technician to a request, after clicking Update request the technician field is still saying Not Assigned. We had with the issue with 9421 and we have just updated to 9423 and we are still seeing the same issue.
admanager question
Hi ! Question, I want to add to my user template a button or radio button or checkbox who can change the user's group. it's for apply licence to users. So if the checkbox is Checked, the user is in some group, else the user is in another group. I want to put this in the Creation template and the modification template for the user. Is this some way to do that. and I think it would be a good addon, to let admin create some control(button, radio, check etc) and be able to join a script / action to those
ADManager Plus fixes and enhancements for build 6601 and 6653
6653 (October 2018) Fix: This release fixes the database connectivity issue which affected the performance of product. 6652 (September 2018) Enhancements: This release includes enhancements to meet the GDPR requirements, and also fixes installation issues. 6651 (September 2018) Fix: This release includes the fix for Self-XSS and HTML injection vulnerability (CVE-2018-15740). 6650 (September 2018) New Features: Integration with Zoho People and Workday: This integration offers the capability to automatically:
Images in Worklogs
Hi, It would be handy if you were able to paste an image directly into the Worklog of an SR. Is this something that has been raised previously?
After upgrade to 21 I am unable to send emails through ticket system
After upgrade to 21 I am unable to send emails through ticket system, error log is: Caused by: javax.mail.AuthenticationFailedException: No authentication mechanisms supported by both server and client at com.sun.mail.smtp.SMTPTransport.authenticate(SMTPTransport.java:829) at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:730) at javax.mail.Service.connect(Service.java:388) at javax.mail.Service.connect(Service.java:246) at javax.mail.Service.connect(Service.java:195) at javax.mail.Transport.send0(Transport.java:254)
Can't reply back to requester (Mail to Requester)
Hi. We have recently moved to GMail and I am having issues. A requester can email helpdesk and it will show up on the dashboard. But the technician can't reply back to the requester, I get a "Sending notification failed" message. Any help will be appreciated. Thank Roohul Please help.
How to import image?
We have previously created an OSDI image on DC but needed to recreate the repository - how can I import this image back into DC? I have copied it into the new repository but it's not being detected. Many thanks
Allow new user to discover devices
I am new in opmanager and currently I have two new clients that want to discover their own devices. I created the users but they can´t see the tab settings to discover their devices. How can I allow them to discover their devices?
Restore fails with error: "filelist.txt does not exist in the selected backup file"
Hi all, While trying to restore data from the production instance to staging, the following error is generated at the beginning of the restore stage: filelist.txt does not exist in the selected backup file The SDP build is the same for both instances. SDP Build: 9422 OS: Windows Server 2016 DB: MSSQL 2012 Please advise. Thank you.
api json or urlencoded
I've got big issues getting SDP integrations to work and have found out that i can't send content-type: application/json. When i change to content-type: urlencoded things work better but then we have to filter out important data. I've got a json string with extracted data from our monitoring system and i have tested it in a json verifyer with success but SDP just fail to receive it. Does anyone else have the same experience as i do.
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ServiceDesk Plus 9425 Released
Dear Users, SDP 9425 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Vulnerability SD-61216 : Cross site scripting vulnerability in change password. SD-73218 : Information disclosure vulnerability in Contact Support section under Help. SD-73219 : Cross site scripting vulnerabilities in Language section of the Personalization menu. SD-73928 : XSS vulnerability in Personalization menu. SD-73929 : XSS vulnerability in
Work Log Timmer triggering Request status change
Hello here! I wanted to find out if it is possible automatically change request status when triggering "work log timer". Work Log Timer - Start, changes request status to "In progress". I`m seeing it so: When request falls in Service Desk, status is "Open" When Helpdesk assigns request to Group/technician, status changes to "Assigned" When technician picks it up for work (triggers "Work log timer"), status changes to “In progress” So in Time Elapsed Analysis could be seen how much time pased when
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