ServiceDesk Plus Solutions Template
Is there a way to edit a Solutions template in SDP? If so, can someone point me where that ability is - I cannot find it.
Error upgrade from 14960 to 14970
Hi everyone, I have error when upgrade to the last patch version 14970. What can I do? Thank you.
Unable to start servicedesk after patching
Hi, I had service desk plus onpremise, v13.0, and wanted to upgrade to the last version. Unfortunately during patching something goes wrong, and now won't start and give this errorr message. Error code 10005 Previous patch not applied properly,hence contact
Suggestions for Improving PitStop Experience on High-Performance Systems
Hello PitStop Community, I've been actively using ManageEngine PitStop to monitor and manage a variety of endpoints and network services within our infrastructure. The platform has been incredibly helpful with its integrated tools and real-time troubleshooting
[Exclusive Webinar] ITOM + ITSM: A unified approach to incident, asset, and change management
Hi there, If your ITSM team is dealing with: Alarm fatigue from constant unnecessary alarms Outdated CMDBs causing audit risks Manual workflows slowing down resolutions Limited visibility into asset relationships Incidents only addressed after users are
Allow technician to select a Conversation as First Response
Some users will email several people, and CC Servicedesk. If one of the people replies all and the ticket is appended with the reply, the technician should be able to mark the email received to the conversations as the first response, as you can with
How find Master key password for MSSQL?
Hi, In ManageEngine ServiceDesk Plus v14.7, I am trying to migrate the database to MSSQL. During this process, I see "Master Key Password". I successfully connected to MSSQL using the default master key password, but I do not know the password yet. Where
Unable to connect to mail server. Check configurations and try again.
Scan Failed
unable to Scan Assets
Has anyone ran the service with MSAs?
Hello everyone! Just seeing if anyone has ever ran ADManager Plus with a MSA or swapped to one. We currently run the program as a service account (basically a user account) and its been running fine for two years. What we want to do is swap to a MSA but
How DNS-DHCP-IPAM (DDI) solutions optimize education network infrastructures- DDI Central webinar on 13th June
Join us for an engaging webinar on the critical role of DNS, DHCP, and IPAM (DDI) solutions in enhancing control, visibility, efficiency, security, resilience, and adaptability within interconnected education networks. As educational environments increasingly
Script to set additional field of request from requester field
Hello everyone, i would like to have a script that, on form creation, populate an additional field of the request with the same value of an additional field of the requester. I have configured the form rule on creation and added custom action "execute
Auto Tag for reopened tickets
Hello everyone, We've recently encountered an issue where reopened tickets are incorrectly going overdue, even after they've been resolved and completed. Our manager suggested creating an automation that automatically tags a ticket with "reopened" whenever
[Webinar] ITOM + ITSM: A unified approach to incident, asset, and change management
Hi there, Is your ITSM team still grappling with: Endless alarm noise causing fatigue Outdated CMDBs causing audit headaches Manual workflows slowing down resolution times Poor visibility into asset dependencies Reactive incident handling We’ve got the
Change Management - Comment
Is it possible to include the approval level 'comment' to the workflow Notification mails? As a comment is mandatory to when approving/denying; the added comment should be visible in Notification as it could contains important remarks.
Capitronbank ntp issue
Our clock is not matching our country’s clock. We tried to fix our ntp but not working.
[ManageEngine FSO Roadshow - South Africa] Learn to shift to a proactive IT through Full-Stack Observability and reduce IT management complexities.
South Africa's CIOs are embracing technology to drive resilience and growth post-pandemic, says IDC. But traditional IT operations are falling short—reactive tactics, poor visibility, and complex systems are slowing progress. Join us at our South Africa
Upgrade to Windows 11 version 24H2 with Endpoint Central!
Hello everyone! As you all must be aware, Microsoft has recently rolled out the new 2024 update (version 24H2) for Windows 11. This is the major update for Windows 11, encompassing all the features and fixes from previous cumulative updates in Windows
Filters available in searches
Noticed that my filters don't follow along when in different modules, even if the same columns are selected. For example, setting a filter in inventory > computers with scanned computers selected, which to all computers. filter is not available.
Assets in Request
Dear Support Team, I am writing to report an issue related to asset display in Servicedesk Plus (Bild 14970). The problem is as follows: When an initiator creates a ticket via email, the ticket appears on the portal correctly. However, in the Assets section
Query Strings
When we click on Home->Assets (and under All My Assets)->Printers (or any asset), we are directed to the following and do not see the entire product listing of printers (or specified asset). Type=Printer However, when we click on the Assets tab at the top and then click on Printers in the resources area, we are directed to the following which does show the entire product listing of printers. TypeID=3&Type=Printer I was informed that this was fixed in 7013 and so we are now running the latest patch
Report of users who are in the local Administrator group
How do I get a list of all users who are in the local admin group on their desktop?
Restrict technics from editing requests
Good day. Is it a way to restrics technics from editing requests ? I mean base fields like urgency etc . They need to be able to answer\close requests only.
REST API for MSP
Dears, I'm in trouble with REST API documentation for MSP version, because link "Developer Space" --> API --> Documentation redirects to standard API which doesn't contain "accounts" endpoint url. I found some other topic that refers to https://intranet.wiki.zoho.com/MSP-SDP/REST-API-for-native-app.html
Register for Firewall Analyzer's free training!
Join our free, two-part training series to master firewall management with Firewall Analyzer. Learn everything from our experts, from configuration changes to running security audits. 📅 Dates: May 8 & 15 , 2025 ⏰ Time: 6am GMT & 11am EST 📍 Format: Online
Unable to connect to mail server. Check configurations and try again.
Technician requests
How can I auto-assign a request to the requester when they are a technician?"
Convert Postgres SQL to ServiceDesk Query format
I have written the query below and am trying to add as a query report in ServiceDesk Plus. SD does not like to syntax. Can anyone offer help in converting the syntax: SELECT wssys.loggeduser, wssys.WORKSTATIONNAME as Workstation, wshdd.MODELNUMBER as
Group Policy - Set Execution Policy to "AllSigned"
We are working on setting enforcing our PowerShell Execution Group Policy to "AllSigned". This will restrict the ability to run any PowerShell scripts in our environment unless they are signed by our internal CA. I'm pretty sure the template scripts won't
Software Deploy on system with existing software or newer version
If I am deploying a software package that might be older than some versions already installed, will it skip the older version I am pushing out or overwrite the newer and push back to older version?
Subtask in Project
Hello everyone, I'd like to know if there's a way to add subtasks to project tasks in Servicedesk Plus. I've already seen "Dependency," but that's not really what we want, but rather subtasks if there are any in the tool. Example: Sincerely
How to prevent to set real end time of task earlier than now date
Hello, I have the required field marked for the actual task completion date, but it turns out I can select a date back. How do I disable this option? SDP MSP Twoja wersja : 14.9 kompilacja 14920 Ostatnia wersja : 14.9 kompilacja 14920
RecoveryManager Plus rolls out build 6300 with support for Microsoft Teams backup.
We are glad to release the latest version of RecoveryManager Plus, build 6300. Feature: Microsoft Teams backup: RecoveryManager Plus now enables you to back up Microsoft Teams channel conversations and files, storing them in local, NAS, or cloud repositories.
Subtasks in Project Management module
Hi, Do you plan to add subtasks feature for Project Management module? It will allow WBS creation which is a defacto feature for pm softwares.
Agentless scan in Asset Explorer don't work
Hi All. When running the script ae_scan.vbs, the command line says that "successfully scanned the system data, Find this machine details in AssetExplorer server", but the scanned asset does not appear in Asset Explorer.
What should be entered in accountName="ACCOUNT_NAME"
Bootable Media unable to unmount wim
Currently, I am testing the OS Deployer feature. However, when I reach the step of creating bootable media, I always encounter the error: 'Unable to unmount WIM file in the server path. Try again after some time or try using another WinPE tool.' I have
Change Status on Technican reply only for Specify Support Group
Hello, i have a question. We would like to have the "change status on a technician reply to "XX" only for a Specifiy Support Group. As we are working with many groups in the ServiceDesk and not all of them need the change of the Status when a Technican
REPORT ON CHANGE SHOWING CHANGE IMPLEMENTER
How can we generate a report on a change implemented by a particular user? We tried with custom reports but there is no column like change implementer. A query can work as well
Multiple versions of Cumulative Updates in same month
I have a Windows 2019 Server that reports this patch is installed: 2025-04 Cumulative Update for Windows Server 2019 (1809) for x64-based Systems (KB505519) But Manage Engine shows that following patch needs applied 2025-04 Cumulative Update for Windows
The Default Password for built-in HR and Help Desk Technicians
Hello, I hope you are doing well. I did configuration for technicians and disabled the built-in, but a question came to my mind, If I start using those built-in but I don't know the password! So what is the default password for it? and how we can reset
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