Group report for users in one group but not in another
I'd like a report of all users who are in one AD group but not in another AD group. Is this possible? Otherwise I'm looking at two reports and finding commonalities with Excel. Thanks, -Scott
Reports
Is possible to setup the reports for more 15.000 lines?
Enable-CsUser
Hi, I have created a user object with a mailbox in O365 - so the O365 box is ticked. I have also tried to create the SfB account at the same time (Our SfB environment is on-prem and not cloud based) but it fails with the following error: Error while enabling Lync services for the user The term 'Enable-CsUser' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.
Persistent connection to SfB
We have templates that automatically create Skype for Business accounts. Every now and then the account creation errors for the SfB part and we have to create the persisten connection again. Does anyone have any idea how to prevent this from happening? Thanks, Andy
Support Portal
Why is the Support Porta Automatically closing tickets
Display dashboard for delegated users
we have a role group for readonly users using reports. when they login they see all the reports but is there any way to give them a dashboard like the admin one.
Select Domain in logon page
I need to know where I set up so that on the login screen in the domain selection box my domain appears and not ad manager plus authentication. I have in version 6.5 ss attached image, my domain apear in first In other image new version does not give me this option
Issue adding Technician
When adding a new technician I can click the plus sign at top right to enter the selection window on my desktop. The correct domain is highlighted but when click add users/groups the window doesn't appear to allow me to select users / groups. Oddly if logon to the ADP server and access console via IE there, it works fine. I'm assuming there will be some gpo issue pertaining to my desktop that is not afftecting the server when logon there. Anyone seen this ? thanks
Locked user counts don't match
I'm running a trial copy of ADManager Plus and decided to check the locked users against a domain controller using PowerShell (search-adaccount -lockedout). At first the lists were completely different so clearly there has not been an AD sync in hours. I forced a sync and compared again and the lists were close but still not the same. There are a few locked users I see in PowerShell (and I verified in ADUC) that ADManager Plus does not find.
Send email to Technician on User Creation Action.
Hi, How could I send an email to the Technician on a user creation action? That's possible for the Admin using the %Admin% macro, but the %Technician% macro just give the the user account and not the email address. Thank you.
How to send an email to the Tehcnician on User Creation
Hi, Is it possible to send an email to the ADManager Admin on a User Creation Action by using the %Admin% macro, how could achieve that task with the technician who is creating the user? Thank you.
configuration
Bonjour, j'aimerais savoir les paramètres de configuration e-mail et sms
We need a user report that contains Email address and Lync (SIP) address
I'm trying to create a report that contains the user Email address and the user Lync (SIP) address. I tried to create a custom attribute using the following attribute (msRTCSIP-PrimaryUserAddress) but doesn't work, the results are empty. Any suggestion or idea?
Domain name AD different then e-mail domain name
In ADManager Plus only the domain name of the AD domain is listed when adding an e-mail adress. Is there a possibility to add some extra names to this list without any connections to these domains?
Need additional domains in pull down menu for user e-mail
Good morning, When I want to fill in the e-mail adres of a user it will only show the AD domain name. Our e-mail domain names are different. Is there a possibility to add these e-mail domain names without having the need for a connection with these domains? Greeting, Ben
Need additional domains in pull down menu for user e-mail
Good morning, When I want to fill in the e-mail adres of a user it will only show the AD domain name. Our e-mail domain names are different. Is there a possibility to add these e-mail domain names without having the need for a connection with these domains? Greeting, Ben
Service Account reports
Is there a report available to find out what Service Accounts are associated with the Administrator Account?
Exchange 2010 Mail Box Migration from a diffrent domain
Hi Guys, If i wanted to do a Exchange MailBox migration from one domain to another, can ADManager do this? Thxs Chris
Exchange Litigation Hold on Premise
Hello, I am looking at how to modify a new user template to place a new users mailbox on litigation hold with on-premise Exchange. I would like to be able to select the number of days the litigation hold is holding emails for too. Is this possible?
Move user profile (delete user)
Dear sir/madam, Is it possible to export the content of the "user profile folder" to a network location automaticallly when i delete a user account in ad manager plus. In the current version it is possible to backup/move a "home folder" but i also need to backup/move the old user profile (fat clients) and user profile (citrix tsprofile). For example i have the following content that needs to be moved after deleting a user: 1. home: \\dc\home\%username% 2. profile: \\dc\profiles\%username%.V2 or %username%.V6
Notification Profiles Editing: Change Target and multi-select
There are 4 parts to this: 1. When I create a notification profile and select "By Category", that should still be how that profile selects targets. As it works now, going back in after selection "By Category, only gives me a list of devices and I can no longer select category. This makes it very difficult to group systems together for profiles. It also makes it less dynamic: If I add/remove systems from a category, the Notification Profile will automatically update. The moment you convert it to
Active Directory Deleted
Hi, Just a quick question we have a number of users who we have deleted from AD. Service Desk is showing the list to remove them but my Service Desk manager asked what happens to the requests previously logged if we delete the requesters from AD? Do the old requests lose the requester details or are they kept but the requester themselves are removed?
Help Me Understand
We use auto assign to round robin some of our tickets, which sounds like a great idea. However, we've noticed some extreme irregularities with it. Let me start by showing you the settings that relate. Here are the auto assign settings: Here are the group settings for one of the groups in question: And finally . . . here are the rather bizarre results (just from today for example): So, six people in the group, and their ticket count: Brian - 4 Andrew - 2 Joe - 3 Mark - 3 Daniel - 1 Michael - 1 Consider
Unapproved Changes
Hi, how does this work? In my start page, it says i have 7 unapproved Changes. But, they are all approved by change manager. Why does it say 7 unapproved? I guess i dont understand the process, anyone having some info about this?
Keywords
Hi All, Can anyone tell me are the keywords associated with solutions case sensitive. i notice in the example it does have one word with a capital letter at the front and the rest of the words all in lower case. I just want to ensure that the solutions are as easy to find as possible and based on experience from users some use capitals and others use all lower case. Thanks in advanced Luke
Custom Login Screen Not displaying after saving from inbuilt designer
Good Morning, This morning i upgraded our instance of SDP to the latest version (10008) and noticed that there was a feature to allow you to customise the login screen using a inbuilt interface. I have done this by modifying a few of the colours and adding a little bit of extra text but left everything else as it is. The preview was displaying the screen exactly as i would like it to display. I have then saved these changes and logged out and now rather than displaying a login screen it just displays
Custom Attributes, inheritance, availability to an action's custom program
1.) Is there a way to set a custom attribute on a monitor group? 2.) Have this attribute be inherited by all child monitor groups and monitors? 3.) Also this attribute to be overridden by all child monitor groups and monitors? Where the new value becomes inherited by all child monitor groups and monitors? 4.) And then access this attribute from the actions using my custom program such as: drive:\path\to\scripts\myscript.bat "$MONITORNAME" "$MONITORGROUP" "$URL" "$RCAMESSAGE" "$SEVERITYASNUMBER" "$ATTRIBUTE"
Change Management Roles & Permissions
Folks, This subject continues to confound our organization, and when we talk to support, we start talking in circles. I've asked about this before, but I'll ask about it again: Other than the default role, what role do you assign to change roles? SDP comes with a default set of stages and Change Roles with permissions, but only a single User Role (SDChangeManager), which effectively grants a technician the full permissions to the change management module. (Although if I make a custom role, add the
Tickets not effected with the new sites SLA
Dear Team, I recently have create a new sites in Manage Engine service desk plus version 8.1.0.but when I try to change the ticket priority the ticket not effected with the new priority (SLA) and the due date not changed please help. Thanks
Populate Site to the Incident from Email
Is it possible to get the Requester's site to populate in the request when submitted from email based on what is on the requester's profile? It populates the other user information but the site information is undefined.
Approval not working
Why does when the approver click the link sent by SDP he encounters an error that says the user has no privilege to access the said request? Please see attached screenshot for reference.
Way for force completion of fields before assigning Technician
We have added some custom fields to an incident template to categorise the incident as software/hardware etc. The fields are marked as mandatory and also form part of the request closure rules. Is there a way that unassigned tickets cannot be assigned to technicians without these fields being completed? Thanks
to stop auto conversion of email into a request / ticket
we need to stop auto conversion of an email into a request. sometimes contact replies on auto generated acknowledgement email of a new request and it when portal receives this email system creates a new request with ID number. We want to deactivate this mapping / rule.
Survey Email Configuration
Running ServiceDesk Plus Build 10006. For the request-based survey, an email goes out to the requester when a call ticket closes. Before we upgraded, the $SurveyLink would just send the link to the survey. After the upgrade to 10, it adds a second link for "Skip Survey". Is there a way to turn that off so it only sends the survey link? In our environment, if someone doesn't want to take the survey they just delete the email. Thanks!
Add a figure in Rule drop down list figures
Dear Team, I would like to add SITE as a figure to Rule drop down list figures ( in attached ) could you help me to resolve this issue , I'm using Manage Engine service desk plus version 8.1.0. thanks in advance
Migration of Mail from diffrent domains
Hi Guys, Is it possible to use AD manager Plus to migrate users mail box from one domain to another? If So. How is this done? THxs Chris
Auto send mail to new create user in AD manager
Dear All I'm new in using admanage, I would like to configure to auto send mail to new create user, e.g user name is David Johnson, email address is david.j@dns.com, and the subject is "Welcome on-board David Johnson", after configuration the mail can successfully send to user, but the subject is showing "Welcome on-board david.j@dns.com"
Adding Multiple DNS Servers
I'm trying to add multiple DNS servers. When I attempt to do so, (separated by comas), it says it saves it but then when I refresh the page it goes away.
problema for find the app for phone
hi there! I have a problema for find the app for phone, because i need administrate our proyects, but on the aplication, i can´t see it, only can see request, ¿ how i can configure the app for use it? i'm using the app "ServiceDesk Plus SaaS HelpDesk"
DC credential, imported events and custom report.
hello dears , have 3 questions: 1- there is no way to change the DC credentials after it's added to ADAudit? 2- how can i see the events that I exported from event viewer which I've imported in ADAudit ? 3- after made a custom report, how can i see it or the folder i've made it for this specified report or where is ''my reports'' folder place? Thanks in advance.
Next Page
