Dear User,

We are delighted to share that we've reached a new milestone today. Available immediately, ServiceDesk Plus 10 comes with a bunch of highly anticipated features and bug fixes which includes,

Request Life Cycle

With Request Life Cycle, you can predefine the set of statuses each ticket goes through, and specify the conditions and actions for each status change. The best part is that you can design all of this using a simple drag-and-drop interface. This ensures clarity and consistency in how each ticket is processed.

Revamped Request Details Page

The request details page has been given a UI revamp with the request information prioritized with clear categories to help you quickly access the requests. It is also easy now to add attachments to requests. Just drag and drop files and you are done.

HelpdeskConfig Role

Introducing a new default role "HelpdeskConfig" to perform all request-related configurations across the product. This non-editable role has access to only the Home and Admin pages. Can be used to share the SDAdmin's workload.

Upgrade now to the all-new ServiceDesk Plus 10 to start exploring these new feature yourself.If you want to test the feature before upgrading, take a look at our online demo.  To know more about other features refer our ReadMe.

The patch name for 10 will be mentioned as 'ManageEngine_ServiceDesk_Plus_9_4_0_SP-1_0_0.ppm', also you can directly upgrade from 9400 version to 10.

If you’d like to learn more about how you can use RLC, join me for a webinar on December 6th.

That said, we’d be happy to take any questions you may have regarding this feature or the release. Just reply to this email, and we'll get right back to you.

Have a great day!

Cheers,

Edwin Vasantha Kumar

ServiceDesk Plus team