[KB] Delegation made easy with virtual tenants

[KB] Delegation made easy with virtual tenants

What are virtual tenants?
O365 Manager Plus' concept of virtual tenants is segmenting users based on domain, group membership, job location, and other user attributes for administrative requirements.  Administrators can create virtual tenants pertaining to a specific department, team, project, and every possible user group, and delegate management operations on them to technicians. 

Important points to consider
Before you begin, you need to remember that, once enabled, virtual tenant delegation cannot be disabled, and the option to delegate domains to technicians will no longer be available. In which case, admins have to create new virtual tenants with domains added to them, and delegate those virtual tenants instead of directly delegating the domains.

Refer the image below to know where to find the option to enable virtual tenant delegation.

Steps to create virtual tenants
  • Go to the Settings tab. 
  • Navigate to Configuration > Other Configuration > Virtual Tenants
  • Click on Create Virtual Tenant.
  • Provide a name for the virtual tenant to be created, and choose the Office 365 tenant in which it must be created.
  • In the Filter by section, set the below condition, based on which the users should be filtered. Use the + option to set multiple conditions.
  • Note: Use the below condition to create virtual tenants with domains.
  • In the third text box add domains using the + option. 
  • Click Save
Steps to delegate virtual tenants to technicians
  • Go to the Delegation tab.
  • Select Help Desk Delegation > Help Desk Technician in the left pane.
  • Select Edit Technician in the Actions column corresponding to the technician you want to edit.
  • In the Delegates To section, select the virtual tenant to be delegated from the drop-down.
  • Click Save Changes.

Note: Refer this document to know how to create a help desk technician.