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Understand how efficient your knowledge base articles and solutions are with the Solution Effectiveness report in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial:
How long is User History Saved For?
In desktop central, I can see login data for computers by the users name. Question is how long/how far back does the data go? I want to make sure I save at least 365 days worth of user detail, specially when a user logs in/logs out for a desktop for auditing purposes.
Upgrade Build 10.0.329
It is possible to update to version 10.0.329 from 10.0.240 directly
Software Metering in DesktopCentral
Hi I have a question regarding the software metering in DesktopCentral. I saw that there is a possibility to do software metering - but it doesn't work as I expected it to do. The first thing is I have create two different rules to test the metering - the first is for Firefox the second one is for Adobe Acrobat DC Reader - both are not showing any results in the Metering Report. My question is why is there no possibility to measure all software usage frequency without configuring any non working
[SOLVED] Wrong Survey URL (after install SSL)
Hi, After installing the SSL certificate on our server, the survey is sending the following URL to our customers: https://servicedesk.netglobalis.net:80/sd/SurveyDetails.sd?action=loadSurvey&surveyData=188799dea5a03da0c5688e7afe97627011b2a1c0&locale=null Which sends connection error, this because HTTPS is doing the query to a port 80 (not 443) and clearly this shouldn't work like this. Also the ServiceDesk settings don't allow me to modify the URL. (If I delete the ":80" or adds "443" works perfectly)
Report with last logon
Hi , I need to report on the AD user accounts that have passwords set to never expire. As well as identifying these accounts, I need to know when they were last used. Can anyone tell me how to do this? Thanks.
[SOLVED]Conversation Issue
We use ServiceDesk Plus OnPremise 10.0 Build 10011. When i try to download an attachments (DOCX,etc) from conversations obtain a JSON File with: {"response_status":{"status":"failed","messages":[{"status_code":"4001","message":"Value provided for field(s) [notification] is invalid","type":"failed"}]}} Can you help me? Best Regards
OpManager 12.3 receives IT Pro Recommended Award
Our latest build, OpManager 12.3 has been gaining recognition from industry analysts. Recently, a UK-based business insights and analytics company, IT Pro, wrote an un-sponsored review of OpManager. IT Pro highlighted all of OpManager’s latest enhancements and features. OpManager also received an IT Pro Recommended Award. Read the full review here. Here is IT Pro’s final verdict after hands-on interaction with our network management solution:
office 365 updates
How does patching computers with office Microsoft Office 365 ProPlus - en-us work? would computer with this get updated automatically through APD? I have recently installed a computer with office 365 and it is not showing any missing patches. The version I have shows i am running version 1808 build 10730.20264. I see other patches under supported patches, is there something I have to do so that it finds missing patches for office 365?
End-of-Support for Modem based SMS and AppSMS notifications
Dear Customers, We are announcing end-of-support for Serial Modem based notification and AppSMS based notifications in OpManager. We had to remove Modem based SMS(serial modem)option due to the unavailability of support from the third party provider SMSLib. Though this feature is not available in the newer installations, due to compatibility issues in the new Java versions(OpManager 12.0 and above), existing customers who upgraded from older versions also faced issues. So, we have decided to announce
[SOLVED] Problems with simple script
Good evening, I've been working on creating templates for various business needs. I keep running into an issue where my basic script gives random results based on the condition field. This is the script, it simply pulls one field and adds it to the existing subject line. var Office=$CS.getText("WorkOrder_Fields_UDF_CHAR9"); var Subject=$CS.getValue("SUBJECT"); var new_subject = Subject + " : " + Office; $CS.setValue("SUBJECT", new_subject); In this case, I don't need it to
Notify users which use outdated versions of software
Hallo, is there a way to automaticly notify users which use outdated versions i.e. of chrome because they never close chrome? This would be a huge help delpoying updates.
I.e. "When a Status is "X" auto close after "X" Days"
This is currently possible with the "Resolved" status via SETUP - Request Closure Rules that automatically closes a ticket after "X" Days. It'd be really nice to have a feature that allows us to add multiple request closure rules to edit our own request closure rules based on request, not just for automatically closing, but to allow us to also add the ability to have different closing rules for different incidents. Many Thanks, -JCGrindstaff
Work Log Comment Post to Resolution
I was wondering if you could put a checkbox on the Work Log comments that would post comments to the resolution. Right now, I log my comments via work log, and then I have to turn around and type (or copy) those same comments to the resolution. In addition, if this is done, it would be nice to be able to have multiple work logs post to the resolution as well. We have some incidents that take two or three days to resolve based on conditions. It would be nice to post the date and time stamp,
Change Multi Stage Approval
Hi, We are looking to implement a 2 stage approval process for changes which requires the approval from 2 different groups of people. We know the changes have multiple stages, however we would rather only have 2 approvals that alert the first stage approver when a change is raised, then once the change has been approved by group 1, approval is requested from stage 2. Can you point me in the right direction as to how to implement this in SDP on demand please? Thanks
Exchange Active Sync Disable Recent Mail
Hi, Does anyone know what exactly the option `Disable recent mail address sync ` does in the profile options for exchange activesync? Cheers,
Multiple identities
Guys, Is it possible to add 'multiple identities' to the 'Requesters' in SDP? I've got various people that are one and the same person, but are emailing me from home, either from work (from different mailadresses thus). Merging those different mailadresses into the same person would improve useability a lot in terms of searching on names (requesters). With regards, Sven
.DAT attachments in tickets
Hi We are running version 9.3 Build 9301 I'm noticing a large number of .dat files being included as attachments in replies created from the SD portal. These show in both Outlook, and webmail - and have never been attached by the Service Desk users. Can you advise on: a) why this is happening b) what can be done to clear this Note - when composing a reply within ServiceDesk - you do NOT see these being present as attachments. Regards, Scott.
Site Selection for Roaming Users
We have users that work at different sites as we have multiple satellite offices. Is there a way to allow the user to edit the site when submitting a request in SDP?
auto log out user
Hello, pls help me. How can I log out user from a remote computer by receiving alert with failure code 0x12. UPD. user disabled in ActiveDirectory, but session active on remote server(computer).
Remove Requests list in Ticket view
My company just upgraded to ServiceDesk 10.0 Build 10009. Now when we open a ticket, we get a list of requests on the left, which is a complete waste of screen real estate. Why on earth would I want to see a list of tickets if I'm trying to focus on one individual ticket?? Is there some way to turn this off?
Migrate data to new enviorenment
Hi, We have a Installation High Availability (with PostgreSQL database) and we have install a new enviorenment: High Availability (with MS SQL server) or Failover Service. What steps should I take to migrate the data to the new environment? At what point should I migrate the data? Thanks and regards, Gerardo
Hovering mouse over fields in Requests screen
Hi, At the moment if you hover your mouse over the "Subject" field in SDP you get a pop-up with an overview of the ticket details. I'd like to suggest the same function is available when hovering your mouse over the "Requester Name" column in the same screen. That makes it easier to see the details of the requester, including a phone number to call them. I know this is available if you click in to the ticket, I'd just like it on the main Requests screen. Thanks.
Are there any known issues between the asset management agent for SDP and Avaya's ACCS?
We have a third party vendor who assists us with our ACCS implementation for our call center, who says there are known incompatiblities between ManageEngine products and ACCS. Is anyone familiar with this? Thank you! Todd
On SDP 10, let us customize the left-hand pane on requests
We like the new layout of requests but would like to be able to add additional fields on the left side pane. For us, this view is used to triage tickets and to flip tickets between technicians. We'd like to be able to view the 'Assigned-To' and 'Priority' fields. Adding fields would behave like the main request list.
Slow graphical performance in IE11
Hi, Testing out SDP 10012 and the graphical performance is very slow in IE11 when browsing the requests overview/list. Works much better in Chrome and Edge but (unfortunately) we're stuck with IE11 as the default browser for all of our users due to company policies. Is there anything that can be done about this? Tried to illustrate the slowness in the attached GIF. Regards, Alexander
SLA
Good day, I have an MSP, and I have about 32 Accounts. These accounts share various services via on the service catalog while there are some that are unique to some accounts only. How can I assign the various OLAs specific to each account on the shares service catalog. Such as the email catalog is cross cutting. but the OLAs for account A differ fro account B. how can I set it as such, because now it only sees the MSP account which. I hope you under what I am trying to say. regards, Namibia
Set Skype PIN with custom script
I have ADManager working with ServiceDesk Plus now to create the user in AD, Exchange, Skype, and O365 , but the last two things I'd like to automate are setting the Unified Messaging mailbox and PIN and the Skype PIN. I thought perhaps I could do these with custom scripts, but I'm having trouble. Right now I have a custom script that looks like this: Set-CsClientPin -Identity %username% -Pin 4925 ...and ADManager custom script in the template looks like this: c:\windows\system32\windowspowershell\v1.0\powershell.exe
Limit Bandwidth for patch distribution
Hi all, We have about 1000 machines being managed by Desktop Central over multiple distributed offices. I am only running one Desktop Central server to push out all of these patches. When i do a mass update, our WAN links out of our main office is flooded with Desktop Central traffic. Without installing distribution servers, is there a way i can limit the bandwidth that desktop central uses to push out patches to each workstation? Cheers,
Disable Event Notifications from Workflow or Supporession interface
Now that they have added the ability to disable Event Notification profiles, please enhance the enhancement by adding the following: Ability to "disable all" notification profiles instead of just one at a time. Ability to "suppress notification profiles" as part of a scheduled maintenance. This would allow you to schedule the supression while console alerts are still active. Ability to disable event notification profiles from a workflow action. There is the ability to schedule maintenance but that
Windows 10 1809 update
Any ETA on when this update will show up in patch management?
Internal harddisks are blocked
Hi, If I deploy secure usb configuration to devices, all internal harddisks that their identification is set as scsi in windows are blocked, how can we solve this problem.
Documentation enhancement for macOS Agent installation...
The following article is setting people up for a fail, as it misses several prerequisites: Managing Mac Computers https://www.manageengine.com.au/products/desktop-central/help/configuring_desktop_central/managing_mac_os_computers.html#Mac_Agent_Requirements The prerequisites that are missing from this article have already been documented by you, but are only mentioned in the KB article that everyone will, inevitably, be directed to, when following your above instructions and failing to get the agent
Agent Deploy with windows GPO
Hello, everybody, I'm trying to install the Central desktop agent through GPO. I am following the steps indicated in this link: https://www.manageengine.com/products/desktop-central/agent_installation_windows_gpo.html?dci&did=45-1224-2018-09-17-15-23-23-39979 doing everything like the manual says, I can't get anything installed. My first question is this: The number of build that you see on this page has nothing to do with what we have on our server which is the latest version there is currently.
Cannot delete software package
Package cannot be deleted. It is published for the following groups : All Users Group For the life of me I cannot figure out how to remove this software package from the All Users Group.
wal_archive folder growth
Hi, the WAL_Archive folder for Password Manager Pro is growing excessively. Is it the same "replace archive.bat" fix as for SDP? We're on build 8501 (I'm planning to upgrade to the latest version in the next few weeks but the disk space issue is a higher priority).
integration (Outlook API integration)
Dear Team, Kindly can we get more information on the Integration (Outlook API integration) what's the benefit and if there is any documents help me out the use this future
[SOLVED]cant login to restored test system
HI Ive created a new server to run as a test system (server 2012) installed the same SDP version as the production server. started the test system (works fine), stopped the system. Transferred the database to MS SQL started tested working then stopped. Restored backup from live system, chose no on the is this production dialogue box. Restore is fine. Start system, get login page with our domain and local authentication drop down as expected. Then when i try to login as local administrator i get username
[SOLVED] "Reply a request" Configuration
How to configure "Reply a request subject"? My configuration is: RE: ##$RequestId## $Title But, when I try to reply: RE: ##6229## RE: ##6229## Test Y1 Ver. 10.0 Build 10010
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