Just starting out with SD+ and when a technician replies to a request they are getting an email notification of an update to the request like they are a requestor.
We want technicians to get notified when a requestor replies via email but not the technician.
I have "Alert(or Notify) technician by e-mail when there is a new reply for the request." turned on so that the technician is notified when a requestor replies to a request via email the technician is notified but this seems to also notify the technician when he/she responds via email as well.
Is there a setting I'm missing?
TIA