CVE-2025-26633: The Actively Exploited Zero-day Vulnerability
CVE-2025-26633, a zero-day vulnerability in the Microsoft Management Console (MMC) , gives attackers the keys to bypass security features and unleash malicious code on unsuspecting systems by convincing a victim to click on a malicious link or open a
Warning triangle on open ticket
We have one single ticket that has a warning triangle next to it. What does this mean?
Unable to import SSL cert to SDP
Hi, I got a certificate from Let's encrypt but each time I attempt to import it I run into an issue. Is there a step I'm missing?
How to find the Request Type and Incident in Service Desk WorkOrder table
Hi, I am trying to categorise requests and Incidents from the workorder table. However, I can see the requestypeid column is null for all records, so I can not use requesttypedefinition table for this. Is there any other way to identify the request type?
Auto-assign request to technician who responds
Can we set up an auto-assign rule so that unassigned requests are assigned to the Technician who first responds to them? The response could be via email or via the portal. Thanks, Scott
Issue with Attaching Files to a Ticket
Hello, Last month we rolled out Sensitivity labelling within our environment using M365 purview Information protection. After that we started to notice an issue where by files and document that carry certain sensitivity labels cannot be attached to a
False notification Capitronbank
Hello, We are receiving a lot of false notifications. And we checked it's false or true. Receiving many critical notification but if i ping it's working just fine. I tried some configuration on web interface. But it is not working. I attached some picture
Creating a package for MAC to install PowerShell V7.5.1
Dear Team, Kindly help to Create a package for MAC to install PowerShell V7.5.1 by enabling AUTO-UPDATE and Set DISABLE_TELEMERY flag during installation. Thanks
Importing attachments
Since the information available on importing is just terrible. Does anyone know how I am able to setup the csv/xlsx file so that i can import attachments to a task within a project. I have the Project ID and the Task ID but the system does not seem to
Masterclass 2025 AMA episode: Submit your questions now!
Hi everyone, We're excited to announce that our fifth episode of Masterclass 2025 will be an ask me anything (AMA) episode where our product experts will answer your questions on June 26, 2025 at 11am BST/CDT/PDT and 3pm AEST. We are thrilled to have
Import Certificates - Error pfx
When importing the pfx certificate, the error message appers. "Unable to download the intermediate certificate, since Desktop Central server does not have connection to internet!. Configure Proxy"
Agent Missing After Windows Upgrade
Computers agents are missing after we upgraded windows. I ran the typical Windows upgrade on v.11 and when I came into work its agent is now missing.
Distribution server IP address
In the process of configuring the Distribution server we encountered the following problem: Our Distribution server has two IP addresses, an external IP address on the Internet and an internal IP address on the local network. We want to use only the external
Streamline IT support with the Endpoint Central Cloud extension for ServiceDesk Plus Cloud
Hello, everyone! We’re excited to introduce the Endpoint Central Cloud extension for ServiceDesk Plus Cloud! This powerful extension is designed to help you streamline your IT service workflows and resolve tickets faster than ever before. How it works:
ADSelfService Plus 6515 offers security and performance updates!
Hello Everyone, ADSelfService Plus' latest build, 6515, has been released with the following updates: Enhancements 1Kosmos is now supported as an Identity Provider for both SSO and SAML MFA configurations. Learn more The Tomcat version has been upgraded
Software Deployment By AD Group New Members Not Added
Pretty much as the title suggests. If We have set a Software Deployment package to a Configuration that only deploys to a specific group in Active Directory, when members are added to the group (Computers), they do not ever show as targets in the Configuration. The only way to get them to show up as a target for deployment is to go into the Configuration and then modify it, specify the target to the same group and save. Two problems with this, it redeploys to machines that already have the software
auto create a purchase request
I would like to keep the service Request as primary contact for all my users. When they are requesting purchase of new items we currently have them open a Technology>Service>Acquisition request. I'd like it to collect the basic details then open a purchase,
Which Offline PDF Splitter Is Best for Dividing Large Files Without Data Loss?
When you need to divide a large PDF file without any data loss. The ideal solution is an offline PDF divider that easily handles large files. Many tools either crash or deform formatting with large documents. To avoid this, I can suggest using Softaken
Export/Move all data linked with the assets from SDP to AE
Hi I would like to ask if there is any option to migrate data from SDP to AE. Last week we bought new license for AE. We have lot of products/vendors/ Purchases and assets linked with but luckily no an tickets linked with assets. we have 11,2 version
Making Built-in Asset Fields Mandatory
SDP does not currently support marking built-in asset fields (like vendor details, acquisition date, expiry date, serial number) as mandatory. This has been a persistent feature request since long time, what is the update on it?
Asset template customization
Dear users, We are happy to introduce another feature that has been frequently requested and is set to be released in the upcoming release. As you may know, the product type in ServiceDesk Plus is the high-level classification used to categorize different
Can't login to portal via AD account
Hello. From yesterday I have a issue with our instance of SDP. We have two technician which are using AD account, and from yesterday I can't login. Wrong User name or password. our version is quite old 11,2 but is enough for us. We converted local build
First Response SLA Not Restarting After Reassignment
We're using SLAs with a focus on First Response Time. Currently, if the first response is missed, the ticket is re-assigned and escalated—this part is working as expected. What I'm trying to figure out is how to reset the SLA so it triggers again when
Exception occurred while enumerating Organizational Units
Hello, I have a problem listing Organizational Units in my AD. Prompt: "Exception occurred while enumerating Organizational Units" Newest build of ServiceDesk Plus 14970 is installed. AD Account password re-checked and retyped. Delta Sync and Full Sync
Issue with Attaching Files to a Ticket
Hello, Last month we rolled out Sensitivity labelling within our environment. After that we started to notice an issue where by files and document that carry certain sensitivity labels cannot be attached to a ticket. It throws out an error. Please see
ODBC connection
Hi We always used an ODBC connection to extract the data from the postgres database of Servicedesk for a data warehouse that we use to do some powerBI report. After on of the latest update of servicedesk the connection doesn't work anymore is there something
Change Description: Move to top in Request View
We'd like to be able to manage how fields, specifically the CR Description, are displayed in the Details page. We've configured the template to show the user the Description field at the top of a new CR but when the CR is saved, it puts the Description
Agent Can't Upgrade and Show "Unable to download agent binaries" Error
Agent Can't Upgrade and Show "Unable to download agent binaries" Error Recently, I updated the system to build 11.4.2500.32. However, I noticed that some agents did not upgrade automatically and displayed an error indicating they were unable to download
Dynamic Group not constantly evaluating in configurations
We have a number of Dynamic Computer Groups such as Windows Workstations (windows 10/11). The dynamic group is picking up all the correct machines in that group - brilliant! But.... When deploying a configuration (software deployment, configuration, browser
Exchange Reporter Plus build 5722 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5722. Security fix: The following vulnerabilities, as reported by Ngockhanhc311 from FPT NightWolf through our bug bounty program, has been fixed: CVE-2025-3835:
How Do You Split PDF Files Without File Size Limitations?
You can easily split any oversized PDF file without any size limitations by using a trusted PDF splitter like Softaken PDF Splitter Software. That tool quickly divides PDF files with 100% perfection. It divide PDF files effortlessly by using batch file
Know the connection status of mobile devices in Mobile Device Manager Plus Cloud
Hello Support, We are using MDM within Endpoint Central Cloud. Currently we need to know the connection status of the mobile device, that is: to know if the device is connected or disconnected. Why is this functionality necessary? Justification 1: When
Send Notification of Overdue Changes
Hi all, Is there a way to configure a notification to be sent to technicians who haven't closed a change? I'm hoping to be able to send a reminder notification to technicians whose approved change has passed the scheduled end date and the change hasn't
[Free webinar] The GenAI-powered analytics roadmap for ITOps excellence
Hi there, Struggling to drive tangible outcomes for your IT? From optimizing cloud performance and strengthening AI security to building leaner IT budgets and making smarter procurement decisions, AI-powered analytics is a game-changer for IT teams. Register
Title: Autofill Extension Issue After Upgrade to 7400 – All Passwords Shown Instead of Autofill
Hi everyone, After upgrading PAM360 from version 7000 to 7400, I'm facing an issue with the browser extension's autofill functionality. Before the upgrade, the extension correctly autofilled the credentials for each configured resource. But now, when
New Mac device supervised but no MECM app
Hi, I have a device refresh of about 30 macbooks coming up. The devices are added to the MDM via Apple DEP but they are missing the MECM agent app. So I have mobile device management but no agent. The MDM agent is the only app that gets installed on my
License count discrepancy
I was getting ready to disable stale users to free up licenses when I noticed that there is a huge discrepancy between exported report of licensed users and the license consumption as displayed when I click the License Info dropdown menu. In my case,
Access to all instances by Organization Admin
I understand this is by design, but it would be helpful if Organization Admins had the ability to access the Setup menus for all the organization's instances, whether they are a technician in them or not. We essentially have to pay for an extra license
Pre-configure app using json
Most MDM providers have a way to specify variables in settings like $appuserkey above. This would make it possible to use a single policy to configure many devices each with their own App User key. Propose to make it possible to set a settings_json configuration
Integration ServiceDesk Plus Cloud with Microsoft Power BI
Has anyone successfully been able to integrate SDP Cloud with Power BI? If so could you give me some direction please. Is there any plans in the pipeline to have this integration developed?
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