fulltext research in attached documents in solutions
Hello We do often not find solutions because relevant information is in attached documents. These documents came from our former DMS and we do not want to rewrite (copy/paste) the information. That is why we created a solution and added the document as an attachment. This is why I suggest to add a fulltext reseach for attached documents in solutions. (PDF, openoffice, M$ office documents) What do you think? Would this be possible? When? Thanks for your opinion Best regards, Marc
How to raise message box if user part of this group list
Hi How can I raise a message/alert box for a technician that is a member of a group and they are using 'YY' template (below is not even close to right..lol) : var x=$CS.getLoggedInUserName(); (AND GROUP NAME IN *BLAH" or "BLAH2") alert("PLEASE DO NOT
Link expire macro
Does the %linkExpireTime% macro still work? It doesn't show in the list of macros and I put it in my email message and nothing comes through. I'm running build 6515. Also, is there a way to change how long the code is valid?
Migrate from Google Workspace to Office 365
Hi ALL I have simulated case - Change cloud provider from Google Workspace to Office 365. Currently all Requestors sign in to SDP Cloud as Google's users. What i need reconfigure in SDP Cloud side if Google Workspace will be changed to Office 365? What
Idea for SDP
First of all, thank you for your continued efforts in enhancing the platform — the recent improvements have been truly valuable. We would like to kindly suggest considering the Kanban View feature for additional modules, particularly: Solutions Contracts
How to Perform Change Requests Status Action on iOS Mobile App
Is there a way to perform Status Actions for Changes with the iOS Mobile App? I can change the Stage-Status directly but we need to perform the Status Action, so the proper workflow checks are performed. We have several validations throughout our Change
Can you make the figures in a Chart by Summary Type or is it only by count of records?
It looks like the values in the Charts are based on the number of records and not the summary type. Is there a way to get the Summary Type values to be displayed on the Charts? For example, if I create a report based on Time Spent, and I want to Summarize
Add Retrospective field to available columns and notification variables
The Retrospective field is not available in the list of columns to display on the changes page nor is it a variable that can be used in Change Workflow notifications. Please add it in these areas.
Need Request Filter by Department Head
We are leveraging Department Head to We have multiple Departments that role up to a single Department Head. So, we need to be able to create a Request Filter (view) that groups requests by the Department Head. When creating the Filter, the Department
Reports
Possibility to move report(s) to another folder
INVENTORY SOFTWARE
Hi, I want to check end of life software version and I can see some differences between software list obtains from Invetory>Computers>Software tab (27 applications) and Threats & Patches>Systems>Scan Systems>Installed Software tab (19 applications). The
Secure HTTPS
I cannot find where I can upload a cert to secure HTTPS. There is a spot to upload an entire keystore file, but I don't see where I can upload a single SSL cert. I am on version 8000. Can someone point me in the right direction?
Kerberos authentication
Would like to see SD+ Support Kerberos authentication (and use that as the pass-through mechanism) as this is arguably more secure than ntlm v2...
Masterclass 2025: Episode 7 - Build a robust ITAM practice with ServiceDesk Plus (On-premises) [August 21]
Hi there, In the seventh episode of Masterclass 2025, learn the various aspects of an efficient asset management practice and map dependencies between IT infrastructure components to evaluate potential risks. We will go over how to manage hardware and
Masterclass 2025: Episode 7 - Build a robust ITAM practice with ServiceDesk Plus Cloud [August 20]
Hi there, In the seventh episode of Masterclass 2025, learn the various aspects of an efficient asset management practice and map dependencies between IT infrastructure components to evaluate potential risks. We will go over how to manage hardware and
Upgrade to 15100
Good evening, I am attempting to upgrade to version 15100. Current version is 14840. But every time I try to upgrade I get the following prompt. REQ:2001: Unable to initiate a migration because of the inconsistent data in 2 trash request(s). Please contact
[Free e-book] 6 ways AI-powered SRE analytics unlocks proactive ITOps
Hi there, Still firefighting outages and scrambling to fix downtime? It’s time to move from this reactive chaos to proactive resilience. Top enterprises are transforming their ITOps with AI-powered SRE analytics—predicting incidents before they happen
Get more out of your Azure Reservations
Hello! We’ve introduced the Azure Reservations Report in CloudSpend to help you track how effectively your Azure Reservations are being used. This report gives you a clear picture of reservation coverage across services. It helps identify underused reservations
DDI Central 5.5 is here—with DNS Threat intelligence, OpManager Plus integration, and more!
Dear Community, We’re excited to announce the latest release of DDI Central version 5.5, packed with highly anticipated capabilities that take network security, resilience, traceability, and the operational control modern networks demand. What’s new in
[New Release] ADManager Plus' latest build 8023 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8023. Issues fixed Fixed an issue where creating a Google Workspace user via CSV import resulted in an error stating the member was already in the group.
Custom Function that adds zz_Term to users display name if their job title is DISALBED
We would like to group all disabled accounts to the bottom of the user list when creating requests. This allows all of our technicians to ignore user accounts that are no longer employed at the org. The custom function would be used with a custom schedule
Asset Audit
Enable Asset Audit by site
Search
Enable Search on every screen with a control in your profile
Downgrading from Enterprise to Free
Hi What happens to all the existing requests if someone where to downgrade from 'Enterprise' Edition to the 'Free' edition? Are all the old requests still there and are now limited for viewing/closing by only 5 technicians? Once the Enterprise edition
[Exclusive Invite] Join ManageEngine's AI-powered Full-Stack Observability Workshop in the UAE to learn the product in-depth – Seats are Limited!
We're bringing the ManageEngine Full-Stack Observability Workshop to Dubai and Abu Dhabi this September! Learn how to gain complete visibility into your IT with hands-on demos, expert guidance, and practical tips. Whether you're an IT admin, cloud engineer,
[Announcement] New Features & Enhancements in Log360 Cloud MSSP
We’re happy to announce a set of powerful new features and enhancements to Log360 Cloud MSSP: Customer Portal – Access customer data directly from the Manage Customer tab. Portal User Management – MSSP Admins can now create and manage users in the Customer
Fallout 76 caps guide: 26 efficient trading tips for marketplace success
If you’ve spent any time wandering the wastelands of Appalachia, you know that Fallout 76 caps are the lifeblood of survival. Whether you’re stocking up on ammo, rare crafting materials, or just want to decorate your CAMP, having a steady flow of caps
Extended Security Updates (ESU) support for Windows Server 2012 and 2012 R2!
Hello everyone, As most of you are already aware, Microsoft ended support for Windows Server 2012 and 2012 R2 on October 10, 2023. This means that Windows Server 2012 and 2012 R2 systems in your network won't be receiving further security updates or technical
Asset Acknowledgement
Enable Asset Acknowledgement by site
Assets
Possibility to add tags to an assets (like the tags that already exist for request) Possibility to search & report a these tags
Feature Announcement: AI-powered Zia Insights is now available in Log360
We’re excited to introduce a powerful new addition to Log360 that will redefine how your SOC investigates and responds to threats: Zia Insights, a contextual AI capability designed to deliver fast, meaningful, and actionable investigation support. These
Feature Announcement: AI-powered Zia Insights is now available in EventLog Analyzer
We’re excited to introduce a powerful new addition to EventLog Analyzer that will redefine how your SOC investigates and responds to threats: Zia Insights, a contextual AI capability designed to deliver fast, meaningful, and actionable investigation support.
Notification to the respective recipients when a Request Task is Resolved
Dear All, Is it possible to trigger a Notification to the respective recipients when a Request Task is Resolved or Closed? Regards, Wajahath Farooq
Import / Export requests - template assign
Hi I am trying to export open requests and then import them into my dev system. While I see the fields I do not see 'Template' in the import side. Why not? How can I import all of these requests correctly if it does not import into the correct template?
API Request to Update Device Display Name in OpManager
Hi Team, We would like to request a REST API in OpManager that allows updating the Display Name of a device directly, without deleting/re-adding the device. Use Case: We have over 150 devices that need renaming as part of a naming-standard change. Doing
Could not initialize class com.adventnet.passtrix.PMPCaptchaService
Key manager plus login problem, we are getting Captcha errors straight away, does not matter if password is correct or not. Severe problem, can not log in to software at all. Problem started after redhat upgrade (5.14.0-570.32.1.el9_6.x86_64) [10:50:10:208]|[08-11-2025]|[org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/].[captcha]]|[SEVERE]|[71]:
ManageEngine ServiceDesk Plus MSP - version 14.9 - Build - 14940 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.9 - Build - 14940. We have fixed below vulnerability issue in this release SDPMSP-24590 : CVE-2025-8309 : Privilege escalation vulnerability caused by overly permissive
Updating SDP version 15.1 Build 15100 to version 15.1 Build 15110,
When updating SDP version 15.1 Build 15100 to version 15.1 Build 15110, an error appears.
Windows Server 2012 / 2012 R2 ESU verification
Hello everyone, We previously shared an announcement about Extended Security Updates (ESU) support for Windows Server 2012 and 2012 R2. This post is a follow-up guide on verifying the installation status of the ESU license. To find more details, check
Remote SSH Access
Where Windows Server is now giving us the option of a remote SSH server, would it be possible to use that to monitor a Windows Server instead of using WMI?
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