Opmanager layer2 map problem
Sorry if this is a double post but I can't find my post from last week. I recently installed opmanager. have a c3750 as a core switch and inventory/discovery is working, it finds bunch of hosts and devices. It even sees switch details etc. Next I tried to create a layer2 map. However it only maps my workstation, the switch and the pc running opmanager. I tried querying the switch with mib-browser according to: https://www.manageengine.com/network-monitoring/faq/layer2-mapping-troubleshooting-device-mapping-does-not-exist.html
CSV format for requestors
Good morning, I have just installed ServiceDesk Plus and am now configuring the system. To avoid to create each requestor by hand, I would like to create a CSV file and import it in ServiceDesk. Unfortunately, I wasn't able to find a documentation about the needed format. So, which fields are mandatory, what's the name of the columns, do I have to respect an order of the columns in the file, etc.). Does anybody have an example of such a file? Thanks for your help! Best regards Rolf
SD Plus ServicePack 10.0 Build 10021 Failed
Im currently on SD Plus 10.0 Build 10020 and need to install the service pack for 10021 allowing me to upgrade to 10501 on Linux. It seems to install to around 8% then finishes with Uninstallation completed. Click view logs and all are empty. I've tried lots of downloads from different browsers and all end with the same result. File called: "ManagedEngine_ServiceDesk_Plus_10_0_0)SP-1_0_0_Linux.ppm" INVALID NODE: customPatchValidator INVALID NODE: AutoCloseDelay INVALID NODE: customPatchValidator
How could I mass update the region?
Hey everyone, we got a little issue on our ticketsystem. There are many tickets that without a region. So I was thinking of two ways: First, I oversaw a feature on the ServiceDesk OR I could SQL Update on our PostgreSQL, but I can't find the right table. Does anybody know in which table the region of a ticket is saved? Cheers, Stephan
Cannot Upgrade to ServiceDesk Plus 10503
Hi ManageEngine, I am currently running 10500 and when I select the 10503 file to install in the UpdateManager.bat I receive the following message: "The file that you have specified is not compatible with this product." Have you had this reported by other customers? Thanks, Brad
Creating a Request from an email
Good Morning, We are using the free version of ServiceDesk Plus, version 10.0 Build 10011. We are trying to get an email from a user converted into a request. Here is what we have done so far. - We have an email set up on exchange "helpdesk@mydomain.com". - We have ServiceDesk Plus setup to fetch emails from this mailbox. - I can log into this mailbox using webmail and watch emails come into this box, then watch them disappear a minute or so later, so they are being fetched by ServiceDesk Plus. Where
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Join our free ITOM Dubai workshop and get certified!
Save the date! Our IT Operations Management workshop is coming to Dubai on July 22, 2019. We have interesting sessions on firewall analyzer that are aimed to help you meet your business demands. This workshop will guide you on the various ways through which you can ensure that your firewall strategy is on point. You can participate in the interactive demos of our solutions and learn how to get the most out of your IT while getting certified as an ITOM expert. You can connect with our product experts,
Join our free ITOM Dubai workshop and resolve your network monitoring woes!
Save the date! Our IT Operations Management workshop is coming to Dubai on July 22, 2019. We have interesting sessions on network monitoring that are aimed to help you meet your business demands. This workshop will guide you on the various ways through which you can ensure seamless network performance. You can participate in the interactive demos of our solutions and learn how to get the most out of your IT while getting certified as an ITOM expert. You can connect with our product experts, make
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2kb file staying in downloadrepository on all Distribution servers
Ever since updating to 10.0.395 when i look at the downloadreposiotry on any managed DS i see a 2kb file when I delete the file it shows backup after replication. Is this inteneded behavior?
ServiceCatalog Pick List populated from Requesters Location Data
For our onboarding a few required fields we have under general employee info include the Department and what City Building the user will work in. Our "City Building" additional field is a very long manually updated Pick List. Is it possible to have a Pick List that is generated from current information already found among other requesters within SDP? Also if the above is possible or not it would still be a very long list. To further enhance it for the person submitting the request, would it be possible
Google Chrome & 10.0.396: inventory links don't work
After upgrading to Desktop Central Server version 10.0.396, clicking 'computers', 'Hardware', and 'Software' in the inventory tab no longer work when using Google Chrome (Version 75.0.3770.90 (Official Build) (64-bit)). Firefox and Internet explorer 11 work as expected.
Adding domain account to Desktop Central fails
Hi, everytime I try to add user accounts with active directory authentication it fails. I was trying to add all the administrator accounts for them to be able to work with DesktopCentral. Is there a way to add the whole group? Thanks in advance for your support.
Distribution Server Stopped After last upgrade
After last Desktop Central Upgrade (10.0.394) my distribution servers are in stopped status. Services are running in every distribution server. We restart the service and the distribution started again but stopped again after few minutes or seconds. The event viewer shows a dcreplication.exe fail.
Issues after 10.0.395 Distribution Server Stops and Unable to Search in Reports
Ticket # 5388220 After upgrading to 10.0.395 I am seeing a couple issues. All of my Distribution Servers have stopped working. The executable in the bin file is missing and the service will not start. You cannot use the search function to filter in the reporting section. Need this fixed ASAP as I am unable to push software or patches to any of my remote offices!
How could I filter Microsoft Store Apps out of a scheduled software inventory report?
I would like to create a weekly report showing our software inventory of any software that does not have an access type assigned and is not a Microsoft Store app. As far as I can tell Software Type is not a field for software reports and there is no way for me to add Microsoft Store apps to a category that I would be able to filter out of the report. Any ideas?
IT analytics in 90 seconds: Manage SLAs across several managed accounts
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IT analytics in 90 seconds: Manage SLAs across several managed accounts
Monitor SLA breaches and ensure better compliance rates across your managed help desk accounts using the SLA Violations report in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial today:
Why is NIO even required?
It seems the NIO port stuff is a new(ish) requirement. Previously we had the ServiceDesk Plus server sitting behind a load balancer that handles SSL termination for our entire web presence. After upgrading to the 9300 branch, we started to notice long page loads, etc, and couldn't figure out why. Come to find out some things load over (default) port 8081 for whatever reason. We do not have port 8081 exposed to networks that people have access to ServiceDesk from (and won't), and as such, all
High Priority Ticket
I would like to know where to go to change what technicians can receive an email about a High Priority ticket.
Need a help with translations
Hi, i restored service desk plus backup to another installation, everything went smooth , but translations did not restore, can anyone tell me how to export translations from one installation of service desk to another?
error when requesting to create user by template
Hi, When the "requestor" makes a user registration request by template, the alert message appears: This design does not have a user creation method. This template creates a user in AD and in 365, if I uncheck the 365 tab, let me continue. However, in another template that I have the same but for another domain, it does not give me any warning message and it does it well. What can be eto? Attached screen of the message Regards,
Trimmed Scheduled Backup
Our attachments are stored on a separate drive than our application, and the attachment drive is backed up daily. Is it possible to schedule a trimmed backup, or is only a full backup available on the schedule?
on call schedule
Is there a way to create a On call schedule in ServiceDesk Plus?
Move Configuration Item trough levels tree
Hi, We have a customer configuring a CI trough levels tree, he introduce "PC" below "Cascos" "Cascos" now is the parent CI of "PC" Now, customer make a mistake and need to move "PC" to parent tree but this option does not exist. "PC" can't be in level 1 of levels tree again. Do you have a solution about this problem?. Regards,
Roles - need another layer to view tickets
We'd like to propose another layer of tickets views for Roles/Permissions. Right now there's All (everything), Site based, Group based, and ticket based. We'd like to be able to provide a lens for some technicians to view tickets across some, but not all, groups. We know this can be accomplished via adding a Technician to said group(s) but this also then lists them as available technicians within the group. Also, by adding everyone to all groups it reduces the purpose and value of team separation
Desktop Central build version
Hi, I have DC version installed 10.0.394. When I click on build version it says me that Desktop Central is up-to-date. But when I go to this link https://www.manageengine.com/products/desktop-central/service-packs1.html - it says that the latest version is 10.0.395. The question is why my server says that it is up to date if it is not?
Unsuccessful sync between APM and Analytics plus
dears, Due to the occurrence of the below error, the synchronization of the APM and analytics plus does not happen. kindly advise me in this regard. APM Performance Metrics Sync Successful Jun 8, 2019 3:26:46 AM APM Alarms Sync Successful Jun 9, 2019 6:00:22 AM APM Alarm History Sync failure Dec 26, 2018 11:30:50 AM APM Monitor Groups Sync Successful Jun 9, 2019 6:10:23 AM APM Monitor Group History Sync Successful Jun 9, 2019 6:10:24 AM APM Inventory Sync Successful Jun 9, 2019 6:10:25 AM APM Monitor
User Satisfaction
Hi Team, we are facing some issue in user satisfaction. User 5 star rating on user satisfaction but star rating return to default or 1 star even user has changed several times. Kindly assists on this matter. Thanks
unable to remote control after update to 10.0.394
After update to 10.0.394, I am unable to remote control when connect using https (8383) port. A new windows open, and I get "Your connection is not private" error, with no option to proceed.
Technician cannot close ticket
Hi Team, we are facing several tickets that have difficulties to close or resolved the ticket. The support group cannot close the ticket as usual. I have attached the screenshot regarding this issue. Kindly assist us on this matter.
Task in to Request Field
Hello Everyone, I have been able to show parent request field info in child tasks. What I am looking for now is to also be able to updates request fields based on task entries. For example, we have a New Hire workflow that involves multiple tasks. Information is entered in to the task such as an assigned phone number. Ideally that phone number would update/populate an "Assigned Phone#" field in the parent request. Does anyone know if this is even possible?
[APM]Kubernetes] Default Threshold for Pods & Containers
Hello, The default Threshold for Pods & Containers checks for "NotRunning". But this is not relevant when "Pod Type"="Job". How to exclude them ? Regards, Philippe
Multiple requesters created from one AD account
Hello, currently i have SDP 10 synced with my AD on premises. also we have Office 365 email service attached to the organization and uses the on premises AD to sync as well. For this to work, In the AD, we have configured for every user the login option as: - login: user - login: user@o365email.com well, back in the SDP, i just found that users can login via "user" and via "user@o365email.com" just if the AD password is correct. This creates duplication in the requester and obviously every account
Share dashboard with not techs
Hi there are any way to share the dashboard with a user that is not techs. Right now my director want to have access to the stats and he does not have a tech user. Or any way to share a online report? Jacir
Inconsistent info in interface?
We've just started using MDM. The person that did the initial set up added some devices, individually assigned the one profile we've got to each of them, and assigned a set of 6 apps to each of them. In the list of devices they each show as having 1 profile, and 6 apps. I have created a group that has the same profile and the same apps plus 2 more. I have added a new device that I have just added to the group (have not directly assigned profile or apps to it). In the list of devices it shows as having
Feature request: Group chat multiple technicians
Good morning, I like the new technician chat :-). It would be even better if it was possible to create a group chat with multiple technicians. Is it possible to create this? Best regards, Jeroen
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