How Can I do, Change Area Send E-Mail or New Ticket

How Can I do, Change Area Send E-Mail or New Ticket

Hi everybody,
We have a required setting,
New service catalog template created for HR and add new area Label Name "VPN" on service catalog. Add values "Install" or "Uninstall" for listbox. if "Install" value selected how can i do new ticket open other service catalog and linked view or send e-mail.

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