Importing a CSV results with errors of "null"
I am attempting to import a CSV of asserts into ServiceDesk Plus and it is not accepting any line of the file. All it says for an error is "null". Any help is greatly appriciated.
Error 1008
Hola, estoy queriendo actualizar mi ServiceDeskPlus Al aplicar este pack me da el siguiente error Tengo la version: Saben cuales el problema y tambien cual es la solucion? Muchas gracias Felipe
Patch Tuesday November 2019 updates
Hi there, This Patch Tuesday brings the following fixes and updates New Security Bulletins : 2019-11 Security Monthly Quality Rollup for Windows Server 2008 (KB4525234) 2019-11 Security Monthly Quality Rollup for Windows 7 and Windows Server 2008 R2 (KB4525235) 2019-11 Security Monthly Quality Rollup for Windows Server 2012 (KB4525246) 2019-11 Security Monthly Quality Rollup for Windows 8.1 and Windows Server 2012 R2 (KB4525243) 2019-11 Cumulative Security Update for Internet Explorer 9 for Windows
Patch Tuesday November 2019 updates
Hi there, This Patch Tuesday brings the following fixes and updates New Security Bulletins : 2019-11 Security Monthly Quality Rollup for Windows Server 2008 (KB4525234) 2019-11 Security Monthly Quality Rollup for Windows 7 and Windows Server 2008 R2 (KB4525235) 2019-11 Security Monthly Quality Rollup for Windows Server 2012 (KB4525246) 2019-11 Security Monthly Quality Rollup for Windows 8.1 and Windows Server 2012 R2 (KB4525243) 2019-11 Cumulative Security Update for Internet Explorer 9 for Windows
Patch Tuesday November 2019 Updates
Hi there, This Patch Tuesday brings the following fixes and updates New Security Bulletins : 2019-11 Security Monthly Quality Rollup for Windows Server 2008 (KB4525234) 2019-11 Security Monthly Quality Rollup for Windows 7 and Windows Server 2008 R2 (KB4525235) 2019-11 Security Monthly Quality Rollup for Windows Server 2012 (KB4525246) 2019-11 Security Monthly Quality Rollup for Windows 8.1 and Windows Server 2012 R2 (KB4525243) 2019-11 Cumulative Security Update for Internet Explorer 9 for Windows
how to attach a file to a request with REST API v.3
Hello, can you provide an example of how to attach a file to a request with a given id with REST API v3? There is no documentation for that, just a tool in admin- api which uploads a file but doesn't say how to do it... I tried : input_data={ "attachment": {"request": {"id": "979"}, "name": "filename", "content_url": "correct url to some file with filename" } } result: {"response_status":{"messages":[{"status_code":"4001","type":"failed","message":"value for fields [name] [content_url] is incorrect"}],"status":"failed"}}
How to unselect all checkboxes in a resource
My new employee on-boarding form is complex. I have a summary box that contains checkboxes for a number of services. Simplified Example: [ ] Email [ ] Billing System [ ] Medical Records System ... If the user checks off one of the services in the summary box, I display a resource box specific to that service. If they uncheck the resource, then it hides the resource. For example, if someone selected Billing System they would now see a resource Billing Details [ ] Insurance Module [ ] Scheduling
blocking task report
We would like a report to be triggered when database sessions have blocked for a period of time. We have tried to assocuiate a threshold against the attribute "Blocked Session (Count)" but it does not seem to fire even when we intentially block the database. What is the best was to achieve something like this?
how to add preventDeletion to user reports
Hello All, I am trying to run a report on users who have the protect user from accidental deletion box checked and when I try to add it in the admin tab under ldap attributes, I get an error that LDAP attribuate is already in user reports. I check user reports and I cant find preventdeletion preventDeletion
AD Group Management automation, based on job title or other fields
We currently have a system in place for user creation where help desk technicians use the import functionality in the memberof field to import CSV files filled with groups based on job titles. What we would like to do next is implement some sort of automation that runs periodically and "fixes" any users who have had groups added or removed erroneously. Does anyone have any experience with a solution that looks at users compares their group membership to a template based on job title (or other
Custom Notification Template Variables
I'm attempting to create a notification that goes out to a userID's manager when we disable an account that has been inactive for 90 days. I would really like to use the LDAP attributes in some way so the email is more clear. As an example it would read something like this: ____________________________ Subject: Disabled due to inactivity - %cn% Dear %userManager%, The account for %cn% has been disabled because it has been inactive for 90 days. Last Logon date: %lastLogonTimestamp% Thanks! IT Infrastructure
Creating Templates
Hi Guys, I have created template to disable the user account and move it to anther OU, and also removing specific groups from that account and just keeping one group which is Domain Users Group. The Template is working only with disabling the account and it also moving it to another OU, but its not removing the groups that this account is part of. even I have created a rules for that to keep just one group, and removed the check mark from append with existing value and same thing. Is there any way
EventLog Analyzer 12.1 High CPU usage
Hello We are trying ELA 12.1 but despite having 8vCPUs /16GB ram and a small flow of logs, ELA stil uses 100% CPU all the time, making the system very slow Any suggestion? Best regards
Unable to View Tickets
Experiencing an issue where some users are unable to view tickets to regions/sites that are assigned to their profile. This doesn't happen to every person or every site. It is random. Any help with this issue is appreciated.
Login: "User does not have sufficient privilege."
After updating to build 9112, we some times see this error when logging in: "User does not have sufficient privilege." Even after rebooting the server, closing browsers & clearing caches, it still happens. It happens in both IE and Chrome. It happens to regular users and admin/technicians, alike. It happens when logging in to the main page as well as using links to specific solutions/requests. Ideas? Thanks
Problem with email after update
After update 11004 the email system has stopped working correctly. It turns itself off. I have updated to 11005, but it not fixing problem. I had started service email User:lmosina trying to update Email Setting after that i had two errors Error when processing mail: Error processing email with subjectOfMail : Notification: 1 and messageid : <db4a47fd-f9e0-4677-b781-296f4dc84122@EtrNotification>. SO STOPPING THE THREAD Info in email fetching: Server started at : Fri Nov 08 09:55:28 MSK 2019. Current
Report Profile
I may just be low on caffeine this morning but, I cannot figure out how to create a NEW "Report Profile" in ADAudit Plus. Instructions say to Click on Configuration Tab--> New Report Profile. However, when I click on the Configuration tab and look at the menu on the left, under Report Profiles, the only thing that exists is "View/Modify Report Profiles". There is no "New Report Profile". The only thing close is "Create Alert Profile", but that's not what I'm looking for. Anyone have any ideas?
SLA violated report that group by month by month
Hi, I want to report from SLA violated request that group by month by month like this: November ------------------------------------------------------- ID | Subject | Technician | ... 11 | Network Problem | John Doe | ... October ------------------------------------------------------- ID | Subject | Technician | ... 12 | Printer Problem | John Doe | ... Build version: 9417 Database: MS SQL
How many times were the query requests assign for technician
H I would like to query the number of times each request for technician transfers See the table below: if possible, Please help me write the report query statement Thanks!
[ SOLVED ]Solutions Last Updated Changes When Solution is Viewed [SD-76330]
I have noticed that the Last Updated field in a solutions record changes by just viewing the solution. I have included a screen shot of this behavior. The history shows it was actually last updated in 2018, not today.
[SOLVED] AD import - will not import/overwrite existing users with no Login Name
Hello, Some months ago, I set up an AD import on a test installation of SDP. This was back on version 9 or 10. I had no real trouble and the import worked well. I have tried to set up the same AD import on our live system today, running version 11, but I have a problem. The import is only partially successful. It depends on the status of the "Login name" field from the User. All existing users have been created automatically by e-mail ticket import, or manually by technicians. In most cases it is
Unable to remove duplicate 'Site' field from Default (or any) template
I am attempting to remove a duplicate 'Site' field from any of my incident templates. Neither 'site' field is giving me the little trash can icon to remove. I understand this is a default field and we do want to have one of these fields. However, because there are duplicates, any time I try to create a new template, it's throwing back an error indicating 'Duplicate fields present in the layout:site'. Any ideas on how to resolve this?
Automatic Agent Version Updates - Patch Manager
Hi Guys , Has anybody automated agent updates on the Desktops and Servers whenever a new version is available from Manage Engine Patch Manager Plus ?
PDQ Inventory integration with SDP Assets and SDP CMDB
Is there a plan for the integration of PDQ Inventory with SDP Assets and CMDB? The current state of the default scanning mode for SDP assets and CMDB is way below the PDQ Inventory.
Applicable patches for CentOS did not include some important updates
Hi all, I am now evaluating Patch Manager Plus for applying patches to CentOS and Ubuntu. I noticed that the recent sudo related patches for CentOS (i.e. CESA-2019:3197) were shown at the 'Latest patches' page. However, they are not shown at the 'Applicable patches' and all my CentOS machines did not get the patches. However, when I use 'yum update' inside those machines, the 'sudo' entry did show up Furthermore, I have tried to use the 'Manual deployment' to install those patches to CentOS.
Auto Approve Clients from Patch Manager
Hi team , Is there a way to Automatically approve the devices on the the Patch manager for Desktops and Laptops .
SDP ESM: Resize blocks in the ESM portal
Hello Support. We are currently using SDP ESM v11005. A question. How can we resize the blocks of the SDP instances within the ESM Portal? The "ESM Portal Customization" configuration preview appears as follows: But within the ESM Portal, shorter blocks appear: We need the blocks of the instances to appear more elongated (Resize sizes). Regards. Rafael Vega.
Software Package Creation, Pre-Deployment Activity question
I have created a package that has two pre-deployment activities. The 1st is a bat file to disable the auto proxy config. the 2nd is to uninstall the current proxy software. The questions come from the Uninstall Software activity. It requires a Software Version. Since our machines may have different versions of the software that needs to be removed, can we use a wild card here? IE: 2.10.* or 2.* or just leave like 2.10. For the Uninstall String, to suppress a reboot, after selecting a predetermined
Don't miss out: Register now for our Cybersecurity and Hybrid Identity Management seminar in London.
Hello! We wanted to remind you that our London Cybersecurity and Hybrid Identity Management seminar is around the corner, and we'd love for you to join us. Join us in London Reserve your
Report on all domains
Hi, Is it possible to easily report on all domains rather than one-by-one? need to extract: Total number of enrolled users All time AD unlocks All time AD password reset Thanks, John
Remote SAM
Is there a way to audit SAM calls being made remotely? Using the MS-SAMR protocol?
Find Computername using "Logged On Users"
Hello, which API for Desktop Central would I need to be able to find the computer name using the "Logged On User" value. We are on Build Version:10.0.450 For example, If I can wrap the API into a powershell function I can use it as: Get-LoggedOnUserPC -Username "someUser" This would return : PCNAME1 from Desktop Central's inventory.
Associate More than (1) Change to a Problem
We would like the ability to link more than problem to a change Currently it looks like you can only link one and depending on the complexity of the problem, there are times more than one change is required to resolve it.
O365 Manager Plus released with Management Templates!
Hello Everybody! We are glad to announce the release of Office 365 management templates in our latest build - 4317. With these templates pre-configure all the standard values like office address, office phone number, manager of a department, etc. needed for Office 365 user, group, and contact creation processes. Custom templates: In addition to the default templates, admins can create custom templates based on organizational requirements using the drag-n-drop layout. Creation rules: Create rules
Incident - Additional Fields: Be able to edit "Help Text"
It would be ideal if you could add/edit the 'Help Text' from the 'Incident - Additional Fields' section of 'Incident Management.' When you're creating a new incident template and you go to add a new field, you're able to edit both the description and help text... and copy the description to the help text. But you are unable to even see the help text from their organized area - Incident - Additional Fields. It's puzzling and has caused some confusion amongst my coworkers.
Importing resouces using csv file
Hi, While importing resources via csv file, the column headers are also imported into PMP. Am I doing it in the correct way? For example, if the csv has headers - resource name,user account, resource name and user account is also created as a resource in PMP. Regards, Khirthana
MacOS Catalina supported on Patch Manager Plus Cloud
Hi there, We are delighted to announce that Patch Manager Plus cloud now supports the latest MacOS, Catalina. You can avail all of our patch management features to manage and secure your endpoints running on MacOS Catalina. Feel free to e-mail our support team at patchmanagerplus-support@manageengine.com, incase of any queries. Cheers, ManageEngine Team
Free support for Windows 7 Extended Security Updates (ESU)
Hello everyone, Microsoft has announced the end of life for Windows 7 and Windows Server 2008/2008 R2. This means that you will no longer get bug fixes, security updates, or new functionalities for this version of the OS. We would suggest you to migrate to the latest version of Windows 10 as soon as possible to avoid potential cyber attacks. Incase you are unable to migrate on time or reluctant to upgrade, you can purchase and avail the Extended Security Updates (ESUs) that Microsoft offers for
Running Script during subsequent startup is not working correctly
If we want to deploy a CustomScript (Computer) during next startup of clients, (subsequent startup {for the next [ 1 ] times}, this works on a subset of the selected clients only. Some clients don't get the script. Using [deploy once] does the job on all clients. Has somebody same experience and solution of the problem? Regards Rainer
Graph issue - Aggregated Data Applictaion
Hello everyone, I have netflow analyzer 9.8.6 build 9860 installed on a 64 bit linux machine 8 GB RAM. The data base used is MYSQL I am facing issue related to application graph that is the graph is not visible for for than 1 hour. Graphs are attached for 1 hour, 2 hour and 6 hour in which it can be seen that the 2 hour and 6 hour graphs are totally unaccounted. Please suggest resolution measures
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