[SDF-55479] Work Logs with negative other Charges
Good Day We have the problem, that we cannot add a Work Log with a negative Other Charge. We need this function because we sometimes give our Costumers refunds and stuff like this. Or if something is booked wrong. Let me describe a concrete use case. We buy a new computer for one of our customers and add a Work log with the cost of the new computer in the ticket. The quarter ends and we send a Bill (with the according Work Log Report) to our customer, which he pays. Later he realizes that he does
User that have no access to PMP in the last 60 days report
Dear all, I need to create a custom user report in PMP that show all users that have not access to the PMP in the last 60 days. Could someone help me please? Thanks in advance for your help Best Regards Flavio
vCenter / ESXi Monitoring
Hi Team, I have below requirement. I am tasked with hardware monitoring for VMware. 1. vCenter 2. Multiple ESXi hosts Requirement: 1. I would like to monitor hardware & host OS performance. 2. I am not bothered about Guest VMs. Questions: 1. If i discover vCenter/ESXi, the guest VMs will be automatically discovered. In this case how do i go about licensing? 2. How OPM licensing works with vCenter discovery? 3. What are the OPM requirements to discover vCenter/ESXi (like the vCenter / ESXi version)?
ERRORCODE:1008: Data inconsistency in Application tables
Hello, I'm trying to upgradeour servicedesk application from 10.0 Compilación 10015 to 10.0Compilaton 10500 and I'm getting the following error: 15-ago-2019 18:00:59 [com.adventnet.servicedesk.server.utils.SDDataManager] [Informaci.n] : rootDir :: .\\ 15-ago-2019 18:00:59 [com.adventnet.servicedesk.server.utils.SDDataManager] [Informaci.n] : Root Directory in readBuildData method of SDDataManagerClass :---> .\\ 15-ago-2019 18:00:59 [com.adventnet.servicedesk.server.utils.SDDataManager] [Informaci.n]
[DidYouKnow -3] Auto-close approval denied requests
Hello folks, In the past, technicians had to close the approval denied requests manually and when such requests go unnoticed, it clutters their workspace and distort the reporting too. To overcome this difficulty, we introduced a feature to auto-close approval denied requests that allows the technicians to get to the tickets that need their attention. This can be enabled/disabled from Admin > Helpdesk customizer > Request closing rules. Time after which a request should be closed once approval is
2019: A feature retrospective
It's quite common for the human mind to look back and reminisce over the days that were, especially at the dawn of new beginnings. As we step into a new year - and a new decade! - we at Analytics Plus thought we'd follow suit, and look back at some of our best features and updates over the last year. Integrations with popular IT applications 2019 sure was the year of new integrations! We introduced support for several applications out-of-the-box, steadily growing the breadth of our prowess. Here's
Popup Notice when Business rule met
Hi, I need to display a message when a certain Business rule is hit. Is it possible to use Execute Script, and if yes how would I go about scripting this? Many thanks, Lisa Database Name = Microsoft SQL Server Current Build = 11005
Login image
The login_image variable on the login form seems broken. we have a custom image, but it does not display. <div class="logo-heading" style="display: block">{{login_image}}</div> I would prefer not to "write around" this issue. Is this a known problem, or did something change that I need to update?
Add a link in a field
Hi I am trying to create a url link to another internal website. Is this possible? I tried just copying an address to a field. When I try to click on it I get this error message: about:blank#blocked
Actively Exploited Zero-day Vulnerability in Mozilla Firefox
A Remote Code Execution vulnerability CVE-2019-17026 in Mozilla Firefox and Firefox ESR is being actively exploited in the wild. This vulnerability was categorized as a type confusion, which is potentially a critical error that could impact data processing. A remote attacker can create a specially crafted webpage, trick the victim into visiting it, trigger a type confusion error and execute arbitrary code on the target system. Mozilla's security advisory reads, “Incorrect alias information
Password Manager Pro new build 10402
Hi, Password Manager Pro 10402 has been released and is now available for download. We have come up with an important security enhancement in this build. Please see our Release Notes for detailed information. How to Upgrade to Build 10402? If you are an existing customer of Password Manager Pro, download the upgrade pack from the following page: https://www.manageengine.com/products/passwordmanagerpro/upgradepack.html IMPORTANT NOTE: Please save a copy of the entire Password Manager Pro installation
Need Help with an SLA Report
We have a customer who has an SLA based on a Proposed Resolution for an incident. Not going to go into details on what is a proposed resolution. My thought was to use the Status History data that is now available in AP. So I would create a new status choice in ServiceDesk Plus MSP called Proposed Resolution. I would like to create a report by incident that would capture all the time that counts towards their SLA. I can do that as shown below. What I need is the following - to show the SLA time allowed
[SDF-62459] Is it possible to limit which groups and techs another support group can assign to?
Is it possible limit who a technician or group of technicians can assign a request to? Our tiered support (1-4) reside in different support groups. We're having issues with Tier-1 skipping and assigning to T-3. We would like the only option to be for them to assign to T2 or to reassign to other groups that are not in the tiered group. Additionally, we want to make sure that technicians are only assigning to groups and not individual technicians. Is that possible? Thanks, Adam
[SOLVED] mail fetching stopped
Hi, My server suddenly stopped fetching mails. On Mail Server Settings I see "FAILURE :E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate." I tried running gencert.sh and copying jssecacerts file but it doesn't help. My serverout0 log file shows: [13:01:12:329]|[01-09-2020]|[SYSERR]|[INFO]|[102]: Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX
How to integrate several independent SDs
Hi, We have several SD that they are workin independently. Each Organization has own requests, incidents, support groups, ... In some cases, it is necessary to send a request or incident from one organization to another and be resolved by that organization's support team. The request status should be updated in two SDs. How should this integration be done? Regards Hamid
PAM360 new build 4002
Hi, PAM360 4002 has been released and is now available for download. In this build, we have come up with an important security enhancement. Please see our Release Notes to learn in detail about the same. How to Upgrade to Build 4002? If you are an existing customer of PAM360, download the upgrade pack from the following page: https://www.manageengine.com/privileged-access-management/upgradepack.html IMPORTANT NOTE: Please save a copy of the entire PAM360 installation folder in a local folder. This
ServiceDesk Plus 11005 Released
Dear Users, We are glad to announce the release of latest servicepack 11005 for ServiceDesk Plus. This servicepack includes new features, behaviour changes and Issue fixes. New Features : SDF-76315 : Request Details Page Customization Customize the Request Details layout by moving around the following : Fields in the right panel Resolution, Tasks, Work-logs, Approvals, Dependencies, Time Analysis, and History tabs Description, Conversations, and Properties You can customize the Request Details layout
[DidYouKnow - 30] Auto-notify users when request is submitted during non-operational hours
Hello folks, One of our customers had come up with a requirement to notify him or a group of technicians when tickets are created "during non-operational hours". His primary concern was to not miss any high priority tickets. Their organization was getting a lot of negative feedback from their end-users because of not addressing show-stopper issues and they couldn't figure out how to put a full stop this issue. The customer wanted to check with us if we can provide a solution. Initially, the customer
Distributing click-once programs
Hi. Can Desktop Central manage the deployment of click-once packages? As far as I know they are run using the actual user credentials so they can't be distributed via Desktop Central unless it is done one computer at a time and knowing the user password. I am quite sure there a different way to do this; Office 2013 is a click-once application, but it can be distributed if I create the package using the Office Deployment Tool, so I hope I can achieve the same result with any other click-once application.
Datastore monitoring v12.3
Can I monitor the use of Datastore and generate alerts when a certain limit arrives?
Project Management additional fields
Dear forum members, is there any possibility to add custom fields to projects? Existing set doesn't met business requirements. Actually, this module looks a bit cut...
Change request ID start number
Hello, my version is: 10.5 Construir 10506. I'm trying to change the incidence number. I used to use: 1. For PGSQL database : connect to the database following the below steps and then execute the queries. 2. Open command prompt on the application server,connect to the folder ManageEngine\ServiceDesk\pgsql\bin and use the command psql.exe -U postgres -p 65432 -d servicedesk But I run it and ever if I restart the service ir doesn't tun ti as before. Could someone tell me why? Thank you very much
Workflow - Flexible Editing!
This seems like an idea that should have existed a long time ago. Right now, I can't delete tasks in a workflow without deleting everything underneath it. This makes it incredibly unforgiving when working on a workflow that accidentally gets a task slipped in OR I simply want to change the order of things. If I have a workflow with 20 tasks in it, I have to remember the entire tree in the event something gets deleted. See the attached image for the OOPS. Please add a little more flexibility to workflows
IT analytics in 90 seconds: Managing project delegation the right way
Easily keep an eye on project delegation using the Milestone Ownership report in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial:
IT analytics in 90 seconds: Managing project delegation the right way
Easily keep an eye on project delegation using the Milestone Ownership report in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial:
Preventive Maintenance not working on 11010
Seems to have started happening as soon as we hit 2020. Our preventive maintenance tasks no longer trigger. We have tried updating the tasks but this did not work. We are running the latest version of ServiceDesk. Is this a known issue or is it just us?
Actively Exploited Zero-Day Vulnerability in Mozilla Firefox
A Remote Code Execution vulnerability CVE-2019-17026 in Mozilla Firefox and Firefox ESR is being actively exploited in the wild. This vulnerability was categorized as a type confusion, which is potentially a critical error that could impact data processing. A remote attacker can create a specially crafted webpage, trick the victim into visiting it, trigger a type confusion error and execute arbitrary code on the target system. Mozilla's security advisory reads, “Incorrect alias information
Actively Exploited Zero-Day Vulnerability in Mozilla Firefox
A Remote Code Execution vulnerability CVE-2019-17026 in Mozilla Firefox and Firefox ESR is being actively exploited in the wild. This vulnerability was categorized as a type confusion, which is potentially a critical error that could impact data processing. A remote attacker can create a specially crafted webpage, trick the victim into visiting it, trigger a type confusion error and execute arbitrary code on the target system. Mozilla's security advisory reads, “Incorrect alias information in
Delete Software Manufacturer
Hello, I've had a browse through the forums and can only see this mentioned in 2-3 year old topics on the SDP on site client forums. In on-demand, is there a way to delete the Software Manufacturers? Regards, Thomas
PowerShell Script for Sending Email via API
Hi, I defined a custom trigger to be executed when a request from a specific service category has been approved. Basically, a Powershell script which accepts a json file as parameter is executed. The Powershell scripts then takes the WorkOrderId from the json file and passes this to a crystal report as a parameter. The crystal report then passes this parameter to a SQL command (stored procedure) to get corresponding values for the WorkOrder.(This is all happening). The report that is then generated
Import from Azure is blank
Hello, The Import from Azure feature seems to have stopped working for us. I am not sure what has caused it since our SSO still works fine. I log in using my O365 credentials to the helpdesk as an Admin and when I hit the import from azure function, it comes up blank where it used to find the newest employees that I had not added yet. I have tried this in incognito mode just to be sure. Where can I begin to sort this out?
[Tips & Tricks] Script to append field values
Scenario: One of our customers had come up with a requirement to capture a date type of additional field value to the subject of the request. This would make his work easy rather than updating it manually. He preferred to capture only the date (without the time value) to have the subject content look better. Head to this article to learn about the field and form rules. Solution: His requirement was accomplished through Field and Form Rules Javascript.
Invalid form of approval.
Greetings. When manually adding the stages of approval, an incomplete form is issued. When adding the first stage, the form is correct, there is a topic and description with a link to the approval page. When you add the second stage, a truncated form periodically opens, without a topic and description. I enclose a screenshot of the form. The problem does not always occur, what can it be connected with? How to fix it? thanks.
Custom Contract Query that shows Technician to Notify
We'd like a report that will show all contracts expiring within 90 days, and we'd like a column included that lists the "Users to be Notified" for that contract. The idea is that the manager will receive the report and be able to know Technician A was the one responsible for updating the contract details and needs to do so.
SSO log file
Why do the sso.log file get so big? It's now over 6GB. Is there some way to purge the file without stopping the service? We cannot just stop the service on a production system, without putting in a Change Request that needs to be approved by multiple people.
[SDF-65432] Work Log question
Are we able to change the link for Worklogs from Owner to Charge ID? Also, can we show Additional Fields in the column list?
request ID: SDF-60554
Can someone tell me what is the status of this development number? And is there a way for me to check on this? The road map does not have the feature ID
[SDF-33164] Approval
Today you press a Approval button in the approval flow but to be a valid approval that is similar to a signature you should input your password(AD) and then press approve. If you can add this we would be very happy then we can get rid of all paper based request forms and add them to the self service portal as request forms. Kr Thomas
Patching Openshift 3.11 node
Hello everyone, We have been using for Desktop central to manage our Linux patching strategy. Recently we have added an openshift cluster (13 nodes) in our environment, but in order to deploy the patches, it's required to run a shell command to prune the node before the patching and another one after to reschedule the node. https://docs.openshift.com/container-platform/3.11/upgrading/os_upgrades.html is there a way to instruct Desktop Central to run a shell command (before and after) deploying the
[SDF-51074] I need to create task for my group that I am supervisor
Hi, When I want to create single and independent task for my group that I am supervisor in this group, I don't see Group field in new task form. How to appear this option in new task form? I wanna to track tasks that assigned to my group technician. Already when I created task for someone in my group, I didn't see it. What should I do? Thanks for helping
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