How Can we Stop Creation of Child Task if the Parent Task is Canceled through the Request Workflow?
Dear All, Is it possible, through the Request Workflow, that if we have associated three (3) tasks with a Request where each of those tasks is dependent on the other (i.e., Task 2 or Task 3 will not trigger unless the Parent Task is completed), and if
[DidYouKnow - 49] ServiceDesk Plus automatically conducts periodic checks to monitor network and database latency
Staying a step ahead matters, anticipate and act early instead of waiting to respond after the fact. Similarly, in an application, it is critical to identify potential issues and address them early rather than reacting only after problems begin affecting
Two groups same email
Hi Is there a way for the same email to create a ticket to two different groups? For example an email comes into group ABC@email.com - I need the same ticket created to groupABC and groupZZZ. I dont see a way to do that in business rules.
Decline option
Where did the "Decline Patch" button go?
Modify the interval of Monitor Group Template Dashboards
Hi mods, Any 1 has any idea how and where can i modify the intervals of a monitor group template dashboard? I need to switch it from 2 day interval to 7 days for report generation. I ve tried looking into "report Settings " , "Schedule Reports" and checked
ServiceDesk Plus Cloud very slow to load
Are there any current known issues? We're seeing very slow loading across all our ServiceDesk Cloud instances. We are on the US East Coast.
End of Support Notice – Mobile Device Manager Plus Build 11.1.2312.01 and Earlier
Effective October 30, 2026, Mobile Device Manager Plus builds 11.1.2312.01 and earlier will reach its End of Support. What does this mean? As per Mobile Device Manager Plus's End of Support policy, the EOS versions will have no provisioning of technical
Remove Category and Description from reply
When replying to a request, the ServiceDesk automatically adds in: "Category: Description:" How do I stop this from automatically being added?
Email Requester from a Task in an Incident or Service Ticket
I swear we use to be able to email the requester from a task at one point. Example: Ticket technician creates a task for another technician to complete. The Task technician needs to email the requester. If send email from the ticket, the ticket technician
FEATURE REQUEST - Auto Expand all conversations
Please can you implement a toggle or some mechanism to automatically open all conversation threads in requests? It's driving our technicians mad trying to find information and having to open each conversation element. You cannot even use CTRL-F to search
Employee field lookup in Form
I'm working on a Vendor account creation form, and one of the fields that is required is Vendor - Responsible Employee, I would like this to be a lookup value of all the users in ServiceDesk Plus, what is the best way to perform this function? I'm on
Select field for refer lookup fields
Hi, I don't remember which version it came in but I see that we now are able to create additional fields that refer to other tables (Users, Technicians, Vendors etc.) natively in the Additional Fields configuration. I have started to test this in some
Arctic Wolf Agent Mac Install
I need to deploy an agent which is a pkg file with a JSON. The command line for package creation is installer -pkg /private/tmp/AGENT/ArcticWolfAgent.pkg -target / but I don't know how to deploy the JSON file which has a customer ID. Is there a way to
Manageengine service desk plus integration with 3rd party app
Dears, My client wants to integrate Manageengine service desk plus with 3rd party app (IBM Resilient SOAR platform) . he wants to trigger action from Manageengine to create incident on Resilient based on specific criteria . For me I can write the code which will create incident in Resilient as a python code. My questions are: where should i put my code in ManageEngine ? how can i define the criteria to trigger my code ? criteria may be critical tickets opened on Manageengine or by admin order.
can we drop a db owner role on the database for the domain authenticated user in sql post installation
Hi Team, as part of internal restriction we need to revoke db owner permissions on the database for the db user. we completed the configuration of the tool . are we good to drop the permissions and grant db reader , db writer on the same account. will
Cross domain groups and membership.
I have two domains (we will call them A and B). Currently my users are all in domain A and all the objects they manage are in domain B. I need to configure ADManager so the users can add computers from domain B to a universal AD group in domain A. I setup
Get inline attachment in a request note
Hi all, I wonder is it possible to get the attachment inside a comment (inline attachment) using any api endpoint? I tried the URL in the image tag "src" attribute, for example the inline attachment in the description is: "description": "<div class=\"personalize-wrapper\"
DEX 30-day trial in Endpoint Central is not working
We have an security edition of Endpoint Central active for some time now and wanted to try the DEX 30-day trial. We can not remember if we had tried it previously or not as it has been some time, we remember that it was visible on the menu bar and now
Google patches multiple critical vulnerabilities in Chrome 147.0.7727.137/138 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 147.0.7727.137/138 for Windows and Mac, and 147.0.7727.137 for Linux. This update comes with 30 security fixes, including multiple Critical severity vulnerabilities. The details of the critical
CloudSpend Rule Engine for automated cost governance
Hi there! Managing cloud costs becomes difficult as your environment grows. Resources are often created without proper tagging, ownership is unclear, and cost allocation becomes inconsistent. Teams end up spending time fixing data instead of analyzing
[Free e-book] Building the resilient manufacturing enterprise with data-driven intelligence
Hi there, Manufacturing operations today span multi-site production networks, global supply chains, and regulatory requirements that vary by region, product, and process. Every layer adds complexity—stretching the limits of what siloed data and manual
Podman monitoring is now supported in Applications Manager
Container technologies continue to evolve, and Podman is becoming a preferred choice for organizations that need secure and flexible container management. To support modern container environments, Applications Manager now features Podman monitoring, to
NIST by ManageEngine
NIST (National Institute of Standards and Technology) is a U.S. government agency that develops widely adopted cybersecurity frameworks and standards. Its guidelines, such as the NIST Cybersecurity Framework (CSF), help organizations identify, protect,
NIST by ManageEngine
NIST (National Institute of Standards and Technology) is a U.S. government agency that develops widely adopted cybersecurity frameworks and standards. Its guidelines, such as the NIST Cybersecurity Framework (CSF), help organizations identify, protect,
Upcoming IN & INZCorp DR Drill Scheduled for 10th May 2026 and 17th May 2026
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for Zoho IN and INZCorp services on May 10th, 2026 and May 17th, 2026. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the US deployments
iphone users not able to receive adselfservice plus MFA push notification.
Is anyone else experiencing this issue?
Asset Bookings - No Technician Notifications
We were very excited to see the release of the Asset Booking module but we've unfortunately hit an issue right at the start. How can we notify technicians that a new booking request has been submitted? There are some triggers that can be enabled in Notification
Remote connections through PAM360
Hello all, did anyone launched remote connections(RDP connections) from PAM360? when i tried to launch remote connections from pam i can see a new window popping and closing within a second even though i can see this page.
SLA configuration to PAUSE,RESUME and STOP
how can I create a SLA in SDP cloud that triggered when status is TODO and pause when status is not TODO, Resume SLA when status is TODO again and STOP SLA when ticket resolve STATUS = TODO = START SLA STATUS ≠ TODO = PAUSE SLA STATUS BACK TODO = RESUME
Issues with Desktop Central Version Build 11.5.2605.17
Hello guys! After build 11.5.2605.17 we have a strange behavior in our environment. If a client has google chrome or Microsoft Edge opened we are unable to connect with the client agent, recieving the standard message: Remote Control failed to connect
How to Hide Unanswered Fields in ServiceDesk Plus Cloud
How do I hide a field/fields that have not been answered on an incident request? We have many fields on our form and do not need to fill every field out when submitting a request. After submission, all of the non-answered fields show on the Request Details
upgraded to 12.8.719 and testing new compliance features
Is anyone else upgraded NCM to 12.8.719? There are major Compliance policy feature updates but I am having GUI issues and possibly bugs. Such as basic edit and navigation not working(multiple browsers) Curious if any other users have had any experience
Export Requestor List
How would I go about Exporting a list of all requestors and fields within Manage Engine Plus?
Report - Showing emails sent to specific address
Is there a report that can be created that can list all emails sent to one specific email address. This is very useful for our HR instance. Google seems to be saying Report Query, but not seeing this option in out Instance.
Multiple ServiceDesk instances integrate with single endpoint central
Hi, If I have multiple ServiceDesk instances in same server, that required to integrate with single Endpoint Central. Purpose: aims to manage the assets in different instances in SDP. Is it compatible?
ServiceDesk Development Environment
Wondering if anyone is using a SDP dev environment. If so, is there a configuration file(s) that I can copy over from my production environment as I do not want to recreated my rules, groups etc. We learned a valuable lesson this week when the service pack update brought us down for a day and a half. All of which would have been avoided if we would have tested in Dev. Thanks for your help!
[DidYouKnow - 48] ManageEngine ServiceDesk Plus On-Premise complies with FIPS 140-3
What is FIPS 140-3? FIPS stands for "Federal Information Processing Standard." The version FIPS 140-3 is the latest U.S. standard for validating cryptographic modules used to protect sensitive data and it has four security levels. Level 1: The cryptographic
[New Release] ADManager Plus' latest build 8042 is now live!
[New Release] ADManager Plus' latest build 8042 is now live! Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8042. Issues fixed ADMP-13002: SOAR workflow integration between Log360 and ADManager Plus
Importing assets into ManageEngine
I'm fairly new to asset management on manage engine and I am currently trying to import a list of workstations from our current inventory manager. I have the data in csv format, and I manually import it and match up the fields. For each user assigned
Add Date Filter Criteria in Custom Reports
We need to be able to run reports based on date fields less than, greater than, etc. compared to a dynamic date (ex. current date). The Data Filter options does not have Less Than, Greater Than options but Advanced Filter does. Advanced Filter does not
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