Integration with Power BI
We are currently in the process of moving from Service Desk Plus to the cloud version. I currently have a Power BI dashboard that takes all the service desk data and displays it in a meaningful format. I'm connected to a SQL server database so the integration
OpMgr not following custom monitor
Hi everyone, I have an Extreme Networks 5420 switch that keeps alerting because the "Last Polled Value" is 75 degrees celcius. I have gone into the MONITORS section, edited the device temperature and updated the values so that the first notification shouldn't
Support freeze windows on change schedule start/end
The Conflict Detection functionality currently supports creating freeze windows around change creation and the Downtime or Release Start/End Date, but it would be nice if it was also available for the Scheduled Start/End Date.
Patch Download status failed
Good Day, I have two updates that failed to download and require manual upload. Patch ID 109939, 111890 According to Read more (https://www.manageengine.com/patch-management/how-to/windows-1122h2-feature-pack-deployment.html?dci&did=junkValue) the ISO
Add Assistant API from open IA
Hi, I would like to add assistants API from open IA to reply to my customers. Thnaks
E-Mail Commands Set Service Category
Is there any way to use the email commands to set the Service Category of an incoming ticket? Can't get @@ServiceCategory=Internet@@ to work,
"Pending approval" notification in change and issue
Hello everyone, We would like to know the configuration to do so that the notification "request for approval" or "pending approval", the approver receives the email but the notification is not displayed in the notification icon at the top. Kind rega
Patch Tuesday Updates: December 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2024-12 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5048710) (ESU) (CVE-2024-49138) 2024-12 Security
How to link to a specific Report?
I don't want to send the report as a file, I want to send the link to the Report so that the one with permissions can run it themselves. All links just leads to https://<SDPLUSURL>/CustomReportHandler.do
Endpoint Central Displaying Incorrect Security (Antimalware) information for managed MacOS devices.
We have recently stated to deploy SentinelOne to our managed business devices, replacing a previous installation of McAfeeAV. Prior to deploying the new agent, McAfee was manually removed using the official removal tool. Despite removing McAfee, and multiple
Merge two users Error!
When I try to merge two users, the following error is displayed: Child, No rows found for the table ProjectRoles in this DataObject. I kindly request your guidance on resolving this issue. This happens for any user I attempt to merge. The users do not
uninstall agent from mac
Hi I'm trying to uninstall endpoint agent from mac but it asks for otp code,and the server from which it was installed no longer exists. Is there any utility or script to remove agent completely from macos?
Leveraging Endpoint Central for Endpoint Protection
Hello everyone! As you may be aware, Endpoint Central has transitioned from a UEM solution to a comprehensive endpoint management and security solution - meaning Endpoint Central can now both manage as well as protect your endpoints. To get you started
SDP Cloud Beta Connector for Power BI
We are trying to integrate Power BI with SDP Cloud, I have found that there is a beta connector available for this integration, I want to know if this beta connector supports integration with incident management module?
Find which windows 10 workstations can be upgraded to windows 11
I am wondering if there is a report or how I can create a report to find all the workstations in my domain that are compatible to upgrade to windows 11?
Specific Emails get Errors
Hi, We are using SDP 14.7 on-prem, reading emails on a dedicated mailbox. We are experiencing issues with soem specific emails, that dont get processed. They are stuck in the Inbox, dont get moved to the Errors folder, and dont alert me (even though the
Local Login Accounts Lockout Policy
For local PMP accounts, is there a setting or policy reference we can provide to our security team? They want to know how many attempts a local account has before the account is locked, and for how long.
Upcoming enhancements in Assets, Setup, Requests, Releases, Zia in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Assets, Setup, Requests, Releases, Zia in ServiceDesk Plus Cloud. New Features Asset Allocation Details Asset Allocation Details provide a comprehensive view of assets, consumables, and
Custom SNMP Monitor of ipNetToMediaPhysAddress
Hello, we are trying to monitor a router's ipNetToMediaPhysAddress, what we are trying to achieve is to be able to monitor all the IP addresses assigned by the router, we have done the following: create a custom SNMP on the OID .1.3.6.1.2.1.4.22.1.2 to
NAT problem on Cloudflare CDN
Hi Good day I plan to manage PAM360 server through Cloudflare CDN I have problems setting up sessions (RDP, SSH,...). Considering that PAM360 needs port 8282 to view WEB and port 8283 to create RDP sessions, it needs other ports like 8285 for other sessions,
custom widget for connect Google meet
I wanna use "custom widget" to connect Google meet; Please help me
Create a MultiSelect Approval List
Hi, We have in our approval flow, a level that the CEO needs to approval the requests. But he needs to select multiples requests and approval on same time. Is possible to create a Multiselect approval list as show as example in attached file and below?
Searching with barcodes in Assets?
It seems like assets doensn't search the Barcode-field and only searches for Name. If I generate a barcode it sets the name and the barcode to the same value. Why even have the Barcode field if I can't search for it?
Patch Tuesday Updates: December 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2024-12 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5048710) (ESU) (CVE-2024-49138) 2024-12 Security
PMP server not updating endpoint patching status & Scanning "timeout" failures
Hello, We are running version 11.3.2416.32 and have noticed that the only time scanning reports successful for an endpoint is after the server is restarted. If we attempt a scan we eventually see an error message referring to a "timeout". We also noticed
How to exclude certain devices from receiving updates.
Good day, We have a couple of Windows devices that needs to be excluded from patching as they run critical systems and will be manually updated at a later stage. How do I exclude these devices from receiving updates? I am new to using Test and Approve
MDM communication without Internet.
Is there any way for the managed device and MDM to communicate without internet? If so please let me know how that could happen.
Mikrotik & Netflow Analyzer
Greetings all! I wanted to know if I'm setting my Traffic Flow's up correctly, So today I started from scratch: I disabled Traffic Flow on my 10 Mikrotiks, made a backup of netflow DB and uninstalled then reinstalled the Analyzer. On first start, Analyzer
Ticket view not scaling since latest update
Hello We updated our ServiceDesk Plus to version 14.9 Build 14900 last night. Since the update the ticket view is not scaling correctly when using on a half window. The section for Status, Priority, etc. is cut off rather than scaling the left section
Installation documentation for Endpoint Central Cloud
Good day, I am looking for detail documentation on how to setup and configure Endpoint Central Cloud. Prerequisites Setup and configuration Best Practices or anything else of value. One of our clients decides to go with this solution and I have only worked
SDP Cloud & LanSweeper
I cannot location the LanSweeper add-in in SDP Cloud. Is this supported?
[Zero-day] Microsoft's December 2024 Patch Tuesday fixes 1 zero-day vulnerability
Hello folks, This is to notify you that 1 zero-day vulnerability have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. VULNERABLE COMPONENT IMPACT CVE ID Windows Common Log File System Driver Elevation of Privilege
[Zero-day] Microsoft's December 2024 Patch Tuesday fixes 1 zero-day vulnerability
Hello folks, This is to notify you that 1 zero-day vulnerability have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. VULNERABLE COMPONENT IMPACT CVE ID Windows Common Log File System Driver Elevation of Privilege
[Zero-day] Microsoft's December 2024 Patch Tuesday fixes 1 zero-day vulnerability
Hello folks, This is to notify you that 1 zero-day vulnerability have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. VULNERABLE COMPONENT IMPACT CVE ID Windows Common Log File System Driver Elevation of Privilege
Asset Categories
Is there a way to add additional asset categories for what shows up on the "New Product Type" form? It would be nice to create my own set of options for that point of entry.
Asset Reconciliation report
Hi guys, I'm trying to write a report out of SDP to show my entire asset estate which I have managed, however I want to add columns where it shows when the asset has been checked out or checked back in, this is where I am struggling. To add additional
8384 port does not listen
Hey, we have configured a distribution server but it does not listen 8384 port and for this reason the agent cannot connect. How can I solve this issue?
Move Application and Database
So my case is . i have old manage engine system monitoring OPManager the application build number 12.4.196 and database mssqslserver 2008 SP2 name is OPManagerDB in different server with application. i already build application in new server with build
Planned annual EU and AU Data Center Maintenance | 2024
Dear customers, The annual infrastructure maintenance for our EU Data Center is scheduled for 8th December 2024, between 02.30AM and 05.00AM CEST, and on 15th December 2024, between 02.30AM and 05.00AM CEST. The same infrastructure maintenance for our
Patch Tuesday Updates: December 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2024-12 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5048710) (ESU) (CVE-2024-49138) 2024-12 Security
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