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                      • Most Discussed Topics

                      • Disable 'Added via references header.'

                        Hi, Is there a way to disable emails appending as conversation replies when they don't have the request ID in the email subject? I want to keep the "Added via Request ID in email subject.", but when the request ID is removed from the subject, I want that
                      • What are the dimensions for the Checkbox Images in Service Catalog?

                        My images gets all squished and stretched. Why can't the application tell me what size images it's supposed to be.
                      • Updated to latest 15150, issue with search bar

                        We have updated from 13009 to the latest version 15150. Our technicians have a need to search for multiple tickets at a time. They used to do this in the search bar at the very top and it would work like in the screenshots. However now it seems to be
                      • Stop patching being deployed to computer that don't ESU license

                        Is there a way to stop patches being deployed to Windows 10 computers that don't have ESU licenses? From memory there was a patch for Windows 7 and 2012 R2 or something we deployed that stopped these computers receiving these updates that they can't
                      • Tickets aren't re-opening on reply anymore

                        We've upgraded from 13009 to 14205 with the intent to upgrade to the latest patch, but ran into some issues. In the meantime, our technicians are reporting that tickets aren't re-opening upon reply anymore. We have a custom trigger upon 'Reply received'