Masterclass 2025: Episode 8 - Building a comprehensive IT ecosystem by integrating third-party applications with ServiceDesk Plus [September 25]
Hi there, In the eighth episode of Masterclass 2025, learn to integrate ServiceDesk Plus with third-party applications used for IT infrastructure management to enhance your service desk operations. We will showcase how to promote effective communication
Log360 Transforms from SIEM to a Unified Security Platform
Hello everyone, We’re thrilled to share some exciting news about Log360! With the latest release, Log360 has evolved from a SIEM solution into a comprehensive unified security platform that empowers you to address unique yet security requirements. This
Account blocked
Hello, I have a blocked user account, but I can't find this user in the blocked accounts. Why? Sincerely, Eric
Fetching notifications..
Hi I get a white screen when I want to add a new user or edit users And when I refresh the page, the following message is displayed: Fetching notifications..
Rebuild Index
Hello, For some time now, we’ve had to perform frequent index rebuilds on the ServiceDesk database because WorkOrders are not being found through the search functionality. This issue is occurring with increasing frequency. Does anyone have a solution
Patch Tuesday Updates: September 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 42320 - 2025-09 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB5065510) (CVE-2025-55234) (ESU) 42321 -
Patch Tuesday Updates: September 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 42320 - 2025-09 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB5065510) (CVE-2025-55234) (ESU) 42321 -
Patch Tuesday Updates: September 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 42320 - 2025-09 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB5065510) (CVE-2025-55234) (ESU) 42321 -
Why ManageEngine forcing customers to purchase JESPA.jar?
Hi everyone. According to this article ... https://www.manageengine.com/products/self-service-password/help/admin-guide/Admin/sso-settings.html Installation with version's above 6210, need a third party commercial jar library from ioplex (jespa.jar) to
On Premise - Teams Integration
Hi Is it possible to send outage notifications via teams if we enable on premise SDP integration?
Locking Thread
Good going locking all the 16-year-old threads. All you succeeded in doing was bumping them to the top of the pile and burying all of the current ones....
Adding a TAG to a Request via SDP Cloud API
Has anyone been able to do this? Is it even possible? Allen
All User Accounts
Why is it that in "All User Accounts" under reports there is a collum called "Last Logon" but it is unpopulated?
Upcoming enhancements in AI in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in AI in ServiceDesk Plus Cloud.Below is a brief run-through of the same. Generate Resolutions Using GenAI Auto-generate request resolutions based on conversations, technician notes, and
Introducing Zia Parser without our permission after version update!
Hello After upgrading to the new version build: 15.1 Build 15100, we are getting the below footer in all our emails templates! ===================================================================================== Introducing Zia Parser Now Zia can analyse
High Availability Setup Error in PAM360 version 8100
I am currently using the following environment: Operating System: Windows Server 2022 Database: Microsoft SQL Server 2022 Standard (x64) PAM360 Version: 8.1.0 During the setup process, I received the following error message: “Unable to connect to master
Failed to send notification in ServiceDesk Plus
Hello everyone, In our tickets, when we try to send replies, we've been getting this error message since this morning: "Failed to send notification in ServiceDesk Plus." We haven't changed anything, but sending replies has become impossible now. Can anyone
Introducing Version 2 APIs in EventLog Analyzer – Enhanced Capabilities & New Endpoints
We’re happy to announce the release of Version 2 APIs for EventLog Analyzer, now available with new endpoints, improved functionality, and expanded use cases. To help users get started faster, we’ve also published ready-to-use Postman collections with
How to Change the ESM Portal header Background Color?
Dear All, How to Change the ESM Portal header Background Color? Our current built of the Application is 14980. Regards, Wajahath Farooq
Supported SQL Versions
I was attempting to upgrade from 14980 to 15120 and was unable to due to MSSQL 2016 being required. Is this the newest version supported? Looking to prevent multiple upgrades to MSSQL.
Increase the size of an attachment that can be uploaded
Currently the maximum size limit to upload shows as 50MB, can this be modified ?
SDPC - Software that is licensed/charged per month
We're trying to figure out how we can easily add in software that is charged on a monthly basis, where the total cost can change based on total usage. We cannot accurately estimate the yearly cost for some platforms.
Netflow and Device is not saving configuration for too long
Hello, We have 2 issue now. First is We did some netflow configuration on our firewall and switch. But it lasts 3 or 4 days. We configured them via snmp. Some are ssh. But somedays later configuration is not there. And we need to configure credentials
Edit threshold for interface
how do i edit the interface discard rate threshold for switch interface ? currently threshold value is set at 1% sample error log "Discards rate for Interface '1/1/18-XXX-XX-AP621' is 1.64%, threshold value for this monitor is 1%."
Remove Logged-in AD account for connection users
Hello, Is it possible to remove or prevent users from using this method of login to resources? I tried to use custom roles, but didn't find the correct permission. Thanks in advance.
Important notice for customers using ServiceDesk Plus integrated with Advanced Analytics
Dear users, As we have introduced several changes and enhancements to the request additional fields in build 14900, customers migrating their ServiceDesk Plus to build 14900 and later with Analytics Plus integration will have their Requests custom fields
Introducing Version 2 APIs in Log360 Cloud – Enhanced Capabilities & New Endpoints
We’re happy to announce the release of Version 2 APIs for Log360 Cloud, now available with new endpoints, improved functionality, and expanded use cases. To help users get started faster, we’ve also published ready-to-use Postman collections with sample
Hide Resource Field from Submitted Ticket
Is there a way to hide a Resource field in the submitted ticket - the ticket the technician will look at? As part of another script to append text to resource questions, I added the highlighted section to try and hide the VM1_cpus Resource field and only
Why is it so HARD TO GET SUPPORT ?
Okay, this is my venting here. I am extremely dissatisfied with the support I receive from Manage Engine's Password Manager Pro application. Support requests I created online mostly go unanswered unless I follow up with a phone call. And even in those cases I get support it takes more than 24 hours. Sometimes it goes totally unanswered. Is this how PMP do business ? I mean, I am not a freeloader. My company pays for the license and the support of this software. And it is critical to our infrastructure
Windows XUP Patch updates
error: onherstelbare fout bj instalallatie van de update.
Logon Script... I must be doing something wrong....
Help- I'm trying to set the logon script up to deploy standardized signatures for all users. I've created a shared folder on the server with the logon.bat, also in that folder is the exe signature file that .bat file refers to. I created the script in Desktop Central to execute at log on but nothing happens. If I manually browse to the folder and execute the .bat file is works, so I know that's not the issue. Any ideas? It shows deployed successful but it really wasn't...
Custom Script- I must be doing something wrong?
I'm trying to setup a logon script to deploy standardized signatures company wide. Here's what I've done... I created a shared folder on the network and copied a logon.bat, and the exe files the bat file refer to. I went into configurations, New Custom Script, set it to deploy at logon, pointed to the bat file in the shared folder and deployed to myself and two test users. We logged out, logged back in, and nothing.... It shows the deployment was successful but isn't actually executing the
Patches Repeating
I am still experiencing the following patches repeating their download and install every night...each time they show successful. I am on build 60334. Patch Details (Total : 6) PatchID PatchName Reboot 5603 office2003SP3-KB945432-FullFile-ENU.exe Not Required 90118 tzmove.exe Required 90143 office2003-KB907417-FullFile-ENU.exe Not Required 95502 WindowsXP-KB956391-x86-ENU.exe Required 95860 office2003-KB943649-FullFile-ENU.exe Not Required 96930 rootsupd.exe Not Required
Reg : Proxy server
Hi, How to create a proxy server
Logon script trouble
I tried setting up the logon.bat to execute during log on, it says successful but nothing actually happened? Any ideas? I'm sure I'm doing something wrong...
error in SOM after upgrade to 60331
I get this error in SOM where the machines are suppose to list. "Tota[ServletException in:/jsp/admin/som/allSomComputers.jsp] null'. Its happened twice and if stop the DC server and start it again it works for a while.
Patch scanning on server 2003x64 fails with timeout
Cant do a patch scan of a windows server 2003 x64 box. Get a "Scanning timed out" after what seems like 10 minutes. Asset scanning works fine.
about Help Desk Settings
Hi, surpport: We have successfully installed the Agent on most worksations. And Now, we have meet a problem! When the client trying to test the "Send Request to Help Desk " in the Agent icon and it appear "Unable to send mail,Mail Server might be down". I think I have set the right "Help Desk Settings" and "Mail server Settings" ,Please see the detail file"drawing1.jpg"and "drawing2.jpg" in the zip file. The Email Server is in service! About the error, Please see the detail file "drawing3.jpg"
Deploy communicator.msp
Dear Sir, I would like to use Desktop Central to deploy communicator.msp to all of my users. Could you please advise the procedure.... what should I use? MSI or MSIEXEC? What the information I should set? I tested both and cannot work. Please help. Thanks and Regards Jacky
When Scanning Novell Login Prompt is Displayed on Computers
Hello, I am testing out the Desktop Central product for a patch management solution. Some of our workstations are part of a AD domain and some are not. All computers have a Novell client since we use Novell e-directory for user authentication and file/print server access. When initiating a scan of a test workstation that is part of the AD domain a Novell Login prompt shows up on the workstation. The supplied credentials we entered were for the AD domain. Why is the Novell login prompting during
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