Doesn't really delete
Hi Noticed this in the release notes The update does not really permanently remove the conversations from the tickets - right? Just moves them into the new schema/structure?
Upcoming enhancements in Office 365 calendar, Probes & Discovery in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Office 365 calendar, Probes & Discovery in ServiceDesk Plus Cloud Below is a brief run-through of the same. Enhancements Sync Change Schedules to Office 365
How to Convert Thunderbird to Outlook?
Many users struggle when trying to convert Thunderbird to Outlook because Thunderbird stores emails in MBOX format, which Outlook does not support directly. As a result, users often face issues like missing attachments, broken folder hierarchy, duplicate
Cannot assign task to group from quick actions
Hey, we have the problem that we cannot assign a task to a group (when creating the task via Quick Action -> Tasks -> Add New), even if the template shows a "Group"-Field. However the field does show up when creating the Task from the Tasks menu inside
Link New Custom Module (SubEntity/SubForm) with request object
It is possible to Link New Custom Module (SubEntity/SubForm) with Request object (Incidents and Service Catalog Requests)?
Jira Widget doesn't show Jira projects
Hi, Team, When trying to configure the Jira Widget on SDP, after following the steps mentioned on JIRA Custom Widget, we defined the custom service and the connection with the correct name and token. Although the connection has a green icon, which suggests
Contract Management Enhancements!
ServiceDesk Plus has been upgraded for several years and several versions, but the contract management department is still weak, inefficient, and poor. I would like to propose several enhancements to improve the Contract Management module: * Improved
Upcoming DR drill in SA on 24th July 2026 and 31st July 2026
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho Saudi Arabia Service on 24th July 2026 and 31st July 2026 to ensure our DR Readiness in SA Deployment. This will help us support our expanding server far more efficiently.
Announcements for specific support groups
I would like to suggest to add an option for support groups (similar to user groups) for announcements in Servicedesk Plus. As an example: Our service desk would like to be notified when a prio 1 or 2 incident has been resolved and there is no need to
USB history
Hello Zoho team, Is it possible to retrieve the history of USB drives connected to an asset? Specifically, to retrieve information such as the serial number, model, and capacity. I've noticed that the information appears when the USB drive is connected
WhatsApp integration with Manage engine Support Center Plus
Does Manage engine support center support WhatsApp integration. If yes, how can I do that or where can I request a demo for it?
Google patches multiple critical and high severity vulnerabilities in Chrome 147.0.7727.101/102 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 147.0.7727.101/102 for Windows and Mac, and 147.0.7727.101 for Linux. This update comes with 31 security fixes, including multiple Critical severity vulnerabilities. The details of the critical
Problem with Windows Installer Package (UEMS Agent)
Has anyone else seen this error screen during agent installation? I can't seem to get past it.
SLA Violation Reason
One of the most requested requirements is the ability to require technicians to provide a reason for SLA violated tickets before resolving or closing them. Although there is no straightforward configuration available for this requirement, it can be achieved
error servicedesk & analytics plus
Which files should I check for the cause of the synchronization error?
Trouble shooting setup HA for AdSelfservice build 7000
Summary of Steps Taken and Issue Encountered Primary Server Setup (Build 7000) Installed ADSelfService Plus on the primary server. Launched the application for the first time to allow changeDB.bat to run. This step required a local PostgreSQL instance
Apps and Web Shortcuts Disappearing
Across many of our Android devices, apps and web shortcuts are disappearing from the Kiosk. Also, actions pushed from the management portal, such as immediate app updates, profile reassociations, and remote restarts, are not reaching endpoints, but endpoint
Higher Battery Drain in Kiosk Mode on Samsung Tablets
Hi everyone, We've noticed that our Samsung tablets consume significantly more battery when running in Kiosk Mode compared to normal operation. One particularly strange issue is the battery indicator. It often shows around 20%, but then suddenly drops
Change Columns in workflow request
Is it possible to change / set the columns within a workflow request?
enabling location on android
Hello, This is my first post so I am not sure I am posting in the right section. I have successfully installed some Motorola devices under a free on-premise installation of MDM Plus. Everything is working fine except the location of the devices. Under
Upcoming enhancements Product Type icon & Issue fixes in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the Upcoming enhancements Product Type icon & Issue fixes in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Added a new phone icon to the Product Type icon
Quick question on version updating
Hi I will be updating our production SDP version this weekend from version 14105 to version 14205. This is so we can switch to MS Graph. I noticed in the update directions it said to download and install this cert? I don't need/use my existing cert? I
Inline image dropped, size limit
Hi, We have started getting more and more inline images dropped because of size limit. Our users have started using their phone camera more to send images to servicedesk. These images are often too big to be imported to Servicedesk Plus (MSP). Is there
Required permissions for the service account
Hi, i'm testing Vulnerability Manager. We use in AD tiering with T0-2. When i will patch a client is there the need of a special account or does the agent manage this? Regards Dennis
Customize customer cloud pricing with Billing Rules
Hi there, Managing customer-specific cloud pricing often requires manual calculations outside the platform. This makes it difficult to apply consistent pricing, accommodate different customer agreements, and maintain visibility into both actual and billed
Can I migrate a large OST file to Office 365 without losing emails?
Yes. The MailsDaddy OST to Office 365 Migration Tool is designed to handle small as well as large OST files without compromising data integrity. It securely transfers mailbox data to Office 365 while maintaining email formatting, attachments, folder hierarchy,
[Free e-book] How data-driven educational institutions deliver better student outcomes and institutional performance
Hi there, Most educational institutions spend far too much time reconciling siloed data and running manual analysis, leaving emerging risks undetected and opportunities to intervene unrealized. Our latest e-book explores how institutions can leverage
Disable Cloud only account
I have a hybrid Entra ID environment, where I have both AD accounts and accounts created exclusively in Entra ID. I need to create an automation that retrieves only the Entra ID (cloud-only) accounts to disable those that haven't had an interactive sign-in
Using Winget and OS Deployer
Hi, Has anyone had any luck using winget in OS Deployer? I'd like to have the latest version of Zoom Workspace and Chrome and some others installed during OS deployment instead of manual updating the packages. Using the command "winget install --id Google.Chrome
WorkDesQ Employee Monitoring Software: How Has It Improved Your Team's Productivity?
Managing a team is not easy, especially when employees work from different locations or follow flexible schedules. Many businesses struggle with tracking work hours, understanding productivity, and making sure projects stay on schedule without creating
Require Field When FR/SLA Violated?
We are looking to add fields that allow the technician to enter why a request's FR time was violated or why a request's SLA was violated. We only want the fields to appear if violation has occurred. I am struggling to figure out how I can get this to
ManageEngine security advisory—Important security fixes released for ManageEngine Access Manager Plus
Hi there, This security advisory is to let you know that an authenticated SQL Injection vulnerability was identified in Access Manager Plus. The vulnerability has been addressed, and the issue does not exist in the fixed version. CVE ID: CVE-2026-14828
ManageEngine security advisory—Important security fixes released for ManageEngine Password Manager Pro
Hi there, This security advisory is to let you know that an authenticated SQL Injection vulnerability was identified in Password Manager Pro, The vulnerability has been addressed, and the issue does not exist in the fixed version. CVE ID: CVE-2026-14828
[New Release] ADManager Plus' latest build 8043 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8043. Issues fixed ADMP-13112: Scheduled reports failed to be sent as email content, and inserted images did not render in API mode. ADMP-13748: Push
Add undo to text tools
Adding an undo to the text tools would be really nice.
Subject Query
Is there a setting on the service desk system where we can put the subject of the original request in the email or attached the previous request so people have a better reference?
API Integration Key enhancements
Dear all, We are happy to share another set of features and enhancements for integration key which has been planned for the release. As you may already know, the integration key is primarily used as an API key to allow external applications or custom
Requests Conversations Forwarding
Good day, I might be missing the option or it doesn't exist. Is it possible to create a Request Forward Template or some kind of trigger, rule or script when a request, conversation is forwarded it inserts the Signature as configured in the Service Desk
Building Flexible Access Control for Collaborative Ticket Management
Use Case: Cross-Scope Ticket Access for Non-Technician Users (Requesters). A user requires visibility and controlled access to tickets that fall outside his access scope in ServiceDesk Plus. Scenario: An HR user (non-technician) needs the ability to access
Additional Fields maxed out
Hi, we have maxed out our additional fields, as we have built starters, leavers and transfer templates, as advised. Can the number of additional templates be increased to 300 or 350 ?
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