How to manage your Active Directory, on-the-move with the ADManager Plus mobile app?
ADManager Plus' mobile application offers Active Directory admins complete control over their user accounts and AD tickets irrespective of whether they are at work, home or anywhere in between. Some key management actions you can perform from the app include, AD user management - Create Users, reset passwords, unlock, enable/disable, and delete user accounts. AD users' group membership management - Manage group memberships of users and set primary group for AD users. AD computer management - Reset computer
The result of scanning apps on Microsoft Store failed
Hello, I conducted software scan on endpoints. The result for Desktop Apps was correct, while that for Microsoft Store was not. It seemed that the wrong result showed the outdated one: For example, I did uninstall "Candy Crush..." on my computer (Apps and Features), but the scan result on Desktop Central still showed this app. Confirm that the scan was successful. I'm having some doubt about firewall new rules, which block "Google", but not so certain about that.
Language of desktop central agent; all patch notices are english only ?
Hi, i am evaluating desktop central in germany with german-speaking end users. Some users unfortunately doesn't understand the english language, so this is a problem when the desktop central agent confronts them with english-only warnings or message boxes. - They don't know what the desktop agent "talks about". So i wonder if it is possible to get the end user messages e.g. the "desktop central patch update notification" with the "skip" and "start now" button completely translated to german ? Is
May 2020 Patch Tuesday updates
Hello Everyone, Below is breakdown of all the updates released this Patch Tuesday. New Security Bulletins : 2020-05 Security Only Quality Update for Windows Server 2008 (KB4556854) (ESU) 2020-05 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4556843) (ESU) 2020-05 Security Only Quality Update for Windows Server 2012 (KB4556852) 2020-05 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4556853) 2020-05 Security Monthly Quality Rollup for Windows Server
May 2020 Patch Tuesday updates
Hello Everyone, Below is breakdown of all the updates released this Patch Tuesday. New Security Bulletins : 2020-05 Security Only Quality Update for Windows Server 2008 (KB4556854) (ESU) 2020-05 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4556843) (ESU) 2020-05 Security Only Quality Update for Windows Server 2012 (KB4556852) 2020-05 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4556853) 2020-05 Security Monthly Quality Rollup for Windows Server
May 2020 Patch Tuesday updates
Hello Everyone, Below is breakdown of all the updates released this Patch Tuesday. New Security Bulletins : 2020-05 Security Only Quality Update for Windows Server 2008 (KB4556854) (ESU) 2020-05 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4556843) (ESU) 2020-05 Security Only Quality Update for Windows Server 2012 (KB4556852) 2020-05 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4556853) 2020-05 Security Monthly Quality Rollup for Windows Server
Mobile Device Manager Plus- Free Training
Join us on 26th May, 2nd and 9th June 2020 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on May 26: Device Onboarding and Provisioning: Enrollment methods to manage BYOD and corporate devices Applying corporate configurations like VPN, e-mail and Wi-Fi to devices Containerizing corporate data on personally-owned devices Monitoring devices accessing organization's corporate
"Reply a request" Configuration
Hi, I have the same problem like: https://pitstop.manageengine.com/portal/community/topic/repeating-subject-title-when-replying-to-users-reply-in-requests https://pitstop.manageengine.com/portal/community/topic/reply-a-request-configuration My "Reply a request subject" configuration is: RE:##RE-$RequestId## : $Title My delimeter: ## But, when I try to reply: RE:##RE-4181## : RE: #4181# RE: Before i read about delimeter My "Reply a request subject" configuration was: RE: #$RequestId# : $Title What
[Term of the Day]: Service Portfolio Management
Term of the Day "Service Portfolio Management" Definition — What is Service Portfolio Management and its purpose? A service portfolio describes a provider’s services in terms of business value. It is the complete set of services that are managed by a service provider. It comprises three categories of services: Service Pipeline Service Catalog Retired Services A service provider deploys service portfolio management to control the entry of any service into the service portfolio by tracking any
Query report all requests per technician
Hello I'm looking for a report showing created requests per technician per day the last 7 days. I found this https://pitstop.manageengine.com/portal/community/topic/query-report-all-requests-per-technician but I'm using version : 10.5 Build 10500 Database : postgres so the quarry isn't working for me. Any help would be helpful. TIA Daniel
Need to send Notification as Calendar Event in Changes in ServiceDeskPlus
Hi Team, I have a Question, if we can send Notification in Changes in ServiceDeskPlus as a Calendar Event. We need to let some our Support Team aware of the Change happening and would ideally like the activity time period to sit as an outlook event in their Calendar so they are aware when the activity happens. without coming into FIXIT.
SMS verification is not plain text in AD-SSP
Hi, SMS verification is not plain text in AD-SSP 5.8.16 and I see in mobile as below message: <div style="direction: rtl;">Dear user<br></div><div style="direction: rtl;"><br></div><div style="direction: rtl;">verification code:</div><div>87233859<br></div><div><br></div> Please fix it in next release. Thanks for helping
AppManager 13640v - Error Hostname is Empty
Hi, I tried to add a ne windows monitor. The authentication is success. But when I clic on Add Monitor(s) it fails and sen the next messague. I do a conectivity test by IP and hostname and passed. I wait for your reply. Thanks & Regards! A.
ServiceDesk Plus Standard Free Edition Cloud or On Premise
Is the ServiceDesk Plus standard free edition, is this cloud or on premise for the free version or do you have a choice of the 2? I tried Cloud put its put me on the enterprise trial. Thanks
Admanager templates in Service Catalog
Hi, I have ADMP integrated with SDP all the new user creation templates show up in the admin ADmanager integrated tab, but I would like to get the template selection picklist option in my new hire form under the service catalog. I can see the template id from ADMP when I do a drop-down find SDP for ADMP from tech to create a user then select template and fill it out the details and it works correctly. Is there a way we can use the template id in Service Catalog and show all the templates.
Listen to our two-part expert podcast series featuring the Monopoly Man.
Hello, We are pleased to announce the launch of our first-ever expert tech talk podcast series featuring renowned privacy expert, Ian Madrigal. Ian, popularly knows as the Monopoly Man, and Sid, our IT security expert, together have shared detailed insights on data privacy, compliance mandates, data breaches in the episodes. Tune in now In this
Listen to our two-part expert podcast series featuring the Monopoly Man.
Hello, We are pleased to announce the launch of our first-ever expert tech talk podcast series featuring renowned privacy expert, Ian Madrigal. Ian, popularly knows as the Monopoly Man, and Sid, our IT security expert, together have shared detailed insights on data privacy, compliance mandates, data breaches in the episodes. Tune in now In this
Listen to our two-part expert podcast series featuring the Monopoly Man.
Hello, We are pleased to announce the launch of our first-ever expert tech talk podcast series featuring renowned privacy expert, Ian Madrigal. Ian, popularly knows as the Monopoly Man, and Sid, our IT security expert, together have shared detailed insights on data privacy, compliance mandates, data breaches in the episodes. Tune in now In this
[Announcement] Launching advanced analytics for Jira Software
Hey there, We're so excited to announce the release of Analytics Plus version 4460. In this release, we are introducing out-of-the-box integration with Jira Software Cloud and Jira Software Server. For everyone who's interested in knowing more about this integration, we're having an on-demand webinar, titled, Streamline project management with advanced analytics for Jira Software. During the session, you can learn how to, Generate over 100 reports and dashboards based on your historic Jira Software
OpManager fails to authenticate correctly via SNMPv3 to Cisco Device.
I'm running OpManager version 8723. Cisco settings: User name: netsnmp Engine ID: 800000090300001AA1426408 storage-type: nonvolatile active Authentication Protocol: SHA Privacy Protocol: DES Group-name: readonly This is the output from when OpManager tries to authenticate with the router. I have already setup the SNMPv3 for the creditials in OpManager. For some reason when the server sends a request is using the (security level: noauth) and a (username: initial) instead of the credentials that
Change KeyManager Plus default web port to 443
How can we Change KeyManager Plus default web port to 443?
mapping network drives
Hi all Does anyone have any best practices they are willing to share for managing mapped drives solely from Desktop Central? I'm thinking about things like: - we organize our users by OU's based on their location in AD. Can I map drives based on OU? If so, is Desktop Central able to pickup and add/removes/changes to the OU? -Is this the best way to manage mapped drives from Desktop Central? Can I do something with Groups in Active Directory? Anyway, thanks in advance for any tips you are willing
[Term of the Day]: ESM
Term of the Day “Enterprise Service Management” Definition — What is ESM? ESM is popularly known as "Enterprise Service Management" or it can rightly be said as "Employee Service Management". It's a centralized platform where you can manage multiple ServiceDesk instances with users across departments. ESM caters to both IT and non-IT business functions (such as Human Resources, Finance, Facilities, etc). ESM provides a unified end-user portal experience across the different ServiceDesk in the
Service Plus Cloud platform - integrate AD server
HI All, Wanna ask if our client look for SDP cloud version and want to integrate AD server to SDP cloud version. Any pre-requisite they need to do in their AD server or their firewall? and instead of using download provision app, any other method can integrate AD server to SDP?
Find tax id in description
HI In the description section of an incoming email that has been created as a request - there is sometimes a tax ID within the description. The tax ID is always nine digits in the format of (12-3456789) How can I write the script to pull the taxid out of description and put it in to the template field? var description_content=$CS.getDescription();
Delete Scheduled Report for Terminated Technician
One of our technicians took a position with another company, so I deleted him from the "Technician List". Then I realized he had some "Scheduled Reports" that are still being generated. 1.) How can I disable his scheuled reports? 2.) Why didn't the scheduled reports go away with the account, when deleted? Thanks!
Please fix APFS disk usage
All our macOS assets are showing disk usage incorrectly due to how APFS is reporting disk usage. Can you fix this please? Actual capacity is 251GB (formatted) Actual capacity is 251GB (formatted)
Block Basic Authentication on User Creation
Hello, Is it possible to have basic authentication to Office 365 blocked immediately after a new account is created? I didn't see anything regarding this under the Management options in the Office 365 tab. We could accomplish this by running a custom script at each creation, but that seems like an inefficient way to do it.
SMS Gateway Recommendations for use with OpManager
Hey there. I am looking for a recommendation for a decent SMS Gateway to use with OpManager. Thanks
Desktop Centra UEM Edition - Secure Gateway Server
Hi All, I'm looking to implement the Secure Gateway Server for Desktop Central. Could someone tell me if this is included in the UEM edition of the product? Or is an additional licence required that I have to purchase? Regards
Microsoft Windows Elevation Of Privilege Vulnerability
Dear users, As you may all be already aware that there is an elevation of privilege vulnerability exists in Microsoft Windows that could allow a man-in-the-middle attacker to successfully forward an authentication request to a Windows LDAP server, such as a system running AD DS or AD LDS, which has not configured to require signing or sealing on incoming connections. More information can be referred from the below article. https://support.microsoft.com/en-ae/help/4520412/2020-ldap-channel-binding-and-ldap-signing-requirements-for-windows
OpUtils - Security advisory regarding CVE-2020-11946
This is an announcement regarding a security advisory addressing an unauthenticated servlet call vulnerability fixed in the latest version of OpUtils v12.4.196. PLEASE READ THROUGH THIS POST COMPLETELY to check whether your installation has been affected or not, and if affected, learn how you can resolve it. Issue and description: Unauthenticated API key disclosure - There was an unauthenticated access method to obtain the API key that was discovered in the product. This could be exploited by
Firewall Analyzer - Security advisory regarding CVE-2020-11946
This is an announcement regarding a security advisory addressing an unauthenticated servlet call vulnerability fixed in the latest version of Firewall Analyzer v12.4.196. PLEASE READ THROUGH THIS POST COMPLETELY to check whether your installation has been affected or not, and if affected, learn how you can resolve it. Issue and description: Unauthenticated API key disclosure - There was an unauthenticated access method to obtain the API key that was discovered in the product. This could be exploited
NetFlow Analyzer - Security advisory regarding CVE-2020-11946
This is an announcement regarding a security advisory addressing an unauthenticated servlet call vulnerability fixed in the latest version of NetFlow Analyzer v12.4.196. PLEASE READ THROUGH THIS POST COMPLETELY to check whether your installation has been affected or not, and if affected, learn how you can resolve it. Issue and description: Unauthenticated API key disclosure - There was an unauthenticated access method to obtain the API key that was discovered in the product. This could be exploited
Network Configuration Manager- Security advisory regarding CVE-2020-11946
This is an announcement regarding a security advisory addressing an unauthenticated servlet call vulnerability fixed in the latest version of Network Configuration Manager v12.4.196. PLEASE READ THROUGH THIS POST COMPLETELY to check whether your installation has been affected or not, and if affected, learn how you can resolve it. Issue and description: Unauthenticated API key disclosure - There was an unauthenticated access method to obtain the API key that was discovered in the product. This
OpManager - Security advisory regarding CVE-2020-11946
This is an announcement regarding a security advisory addressing an unauthenticated servlet call vulnerability fixed in the latest version of OpManager v12.4.196. PLEASE READ THROUGH THIS POST COMPLETELY to check whether your installation has been affected or not, and if affected, learn how you can resolve it. Issue and description: Unauthenticated API key disclosure - There was an unauthenticated access method to obtain the API key that was discovered in the product. This could be exploited
[Tips & Tricks] Robots.txt
As you may know, ServiceDesk Plus can be hosted on the internet and search engines will start to index and your site appears in the search results. Sometimes you have pages and resources on your site that you do not want to be indexed/block access. To accomplish this, you can create robots.txt file and place it in the application root directory ..\ManageEngine\ServiceDesk\webapps\ROOT. You may want to check this post to know more.
[Term of the Day]: Bot
Term of the Day "Bot" Definition — What is Bot and it does? They are automated programs that are designed to perform repetitive tasks. They run according to their instructions without needing a human user involvement to start them up. Bots can be: Chatbots, Web Crawlers, Social bots and can also be Malicious. The Good: You can find chatbots on many apps like Facebook Messenger, WhatsApp, Twitter and Telegram., you’ve probably encountered one on a retail website to simulate human conversation by
[Free webinar] ESM: How to rise to meet new service management challenges
We hope you all are safe and healthy. It’s our pleasure to bring you our webinar "ESM: How to rise to meet new service management challenges," featuring Forrester Principal Analyst Charles Betz, on May 27 at 9am PDT. With remote work becoming the new norm, service management professionals across companies now need to deliver services remotely. Employees can no longer just walk up to the service desk team when they need something. In this scenario, a single corporate portal that acts as the
ESM: How to rise to meet new service management challenges
We hope you all are safe and healthy. It’s our pleasure to bring you our webinar "ESM: How to rise to meet new service management challenges," featuring Forrester Principal Analyst Charles Betz, on May 27 at 9am PDT. With remote work becoming the new norm, service management professionals across companies now need to deliver services remotely. Employees can no longer just walk up to the service desk team when they need something. In this scenario, a single corporate portal that acts as the pit stop
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