iCloud Vulnerabilities and Patches Not Lining Up?
I am seeing vulnerabilities listed when iCloud v7.x (Installer EXE) is installed. This is correct, as it is an outdated version. I install the patch and that one goes away. However, all along there is also items listed for the version 10.x (Microsoft Store) version of iCloud, which is not installed on the computers. Patching the 7.x to current only removes the 7.x vulnerability listed. Has anyone else encountered this between the two different install sources?
Mail Commands not working
Hello! I'm having trouble configuring Mail Commands. I have set up my Mail Commands according to this configuration: I do have a technician configured with the sender e-mail, and I wanted that any e-mail matching the above specifications would create one incident. So I sent the following mail: I do have the categorization set up properly: But the incident was created without the information I provided (requester, category, subcategory, item, level, mode, priority, etc): Is there anything wrong with
Launching Vulnerability Manager Plus: Hunt down security loopholes with 100% precision
Amp up your endpoint security game with Manage Engine's all-new Vulnerability Manager Plus. Pinpoint, prioritize, and eliminate vulnerabilities with ease. With Vulnerability Manager Plus' 360-degree visibility, you can eliminate blind spots, uncover exposed areas of your network, and seal security loopholes before they lead to a breach. Vulnerability Manager Plus delivers the threat intelligence necessary to predict real risks from a plethora of vulnerabilities, and acts as a strategic partner
Difference between Desktop Central and Vulnerability Manager Plus
Hello, what is the difference between Desktop Central and the Vulnerability Manager Plus? Has Desktop Central the same feature/function as the Vulnerability Manager Plus? Thanks and Regards Florian
Update failed - PostgresSQL doesn't start
We are currently trying to update ManageEngine from 11100 to 11121 but are receiving the error “Trying to start PostgreSQL server failed”. This also occurs when running the startDB.bat individually. We are running the Community version. Screenshots:
ADSelfService Plus 6009 Release
Hello everyone, We are glad to announce the release of build 6009 with the following enhancements and issue fixes: Enhancements: New customization options available to help you rebrand the ADSelfService portal to best suit your requirements.With these
How to integrate with SMS service provider by SOAP
Hi, We used SMS Service Provider that provide SOAP web service. What should I do? Do you have any solution to integrate with ADSelfService? Build No: 6.0.02 DB: MS SQL Thanks for helping
AI chat bot feature
Is there an AI chat bot feature available in Service Desk plus on premise?
[Term of the Day]: Global Variables
Term of the Day "Global Variables" Definition — What are Global Variables? Global variables are also called a global state or global environment, is a programming language construct, a variable type that is declared outside any function and is accessible to all functions throughout the program. This means that they can be changed by any function at any point and may affect the program as a whole. In layman's terms, if variables were humans, Global variables have passports with the visa to go
[Tips & Tricks] Password protected file attachment
Password-protected file attachment is a new enhancement released with 11128 builds of ServiceDesk Plus. No matter how big or small your business may be, there are critical documents that need to be secured, not many organizations manage their business
[What's Cooking] Upcoming new features and enhancements
Dear Users, We are happy to inform you all that the following features are queued for release with one of the upcoming service packs. Multi-Level CAB Approval Add multiple approvals to any change stage. Apart from the CAB approval, you can add up to 10 approval https://pitstop.manageengine.com/portal/en/community/topic/whats-cooking-multi-level-cab-approval-for-changes Disable Concurrent Login You can now disable concurrent user login from different IP addresses. Can be configured from Admin > General
SysAdmin Day 2020
A very special date is just around the corner again: Friday, July 31, 2020 - the SysAdmin Day 2020! This day gives us the perfect opportunity to thank and honor the System and IT administrators around the world for all the times they’ve come to rescue to keep the business infrastructure up & running 24/7. ManageEngine loves you all so much! Celebrate this day with ManageEngine and express your gratitude to the Warriors of the IT and walk away with exciting prizes. Visit: http://mnge.it/sysadmnday
Distribution Server - replication cycle finished with some failures
Hello, We have installed the 10.0.479 version of Desktop Central and this week we will update to 10.0.484. The issue is that we have "some failures" at the DS replication remarks. We have 8 Remote Offices, where 3 of them are good and we have at the "Remarks" field, the following message "Replication cycle finished successfully", but for the other 6 of them, we have another message "Replication cycle finished with some failures". We try to understand what means this remark "Replication cycle finished
ServiceDesk Plus 11128 Released
Dear Users, SDP 11128 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Enhancements : Frame Upgrade Information Tomcat upgraded to 9 jQuery upgraded to 3.4.1 Multi Level CAB Approval Add multiple approvals to any change stage. Apart from the CAB approval, you can add up to 10 approval Problem Support Group Support groups can be assigned to work on problems and group-based permissions can be configured for problems. Reports
Request filter
Hello, I'm looking for a way to separate new assigned and responded requests with a filter but I can't find any option to do that . Your Version: 10.5 Build 10510 Database: postgres KR Daniel
How to move a sub folder back so it is listed as a main folder (not sub)
I have a folder that was moved under another folder. This sub folder contains many reports, I no longer want it listed as a sub folder. How do I move the folder and it's reports back. I do not see any option for this.
Login form
I translated all text and Russian is everywhere. but only the login form is still English! Why?
Exclude usb device
Hi, We have set up policy to disable the USB devices on all of 500 PCs and it is working. Now we would like to exclude a usb drive for a user. We know that we can add the usb id to exclude tab of our current policy but this would mean that we have to run the policy again for all of the 500 PC's and each time we want to add more usb ID's we have to re-run the policy. is there other way to do this witout the need of running the policy again? Thanks
Service Account Discovery
Hi Team, Question : Does PMP discover Service Account which is not used by any service on a resource ? We have couple of Service accounts which are not used by services or scheduled task, but they are created as it is associated with some application.
Automatically assigning technician to tasks
Hi there, Is there any way we can automatically assign a technician to all pre-defined task within a template once the incident request has been assigned? (ie if request has been assigned to technician, all underlying tasks automatically assigned to them)?
[ESM] Display Assets from Main Helpdesk to New Helpdesk Instance
Hi, Since we use integration between SDP and DC, we know that the assets synced from DC to SDP (main Helpdesk) under Assets tab will successfully display. Our concern is that, we have another Helpdesk Instance and some devices in Main Helpdesk Assets should be displayed in this new instance in order to assign to Users and attach to requests. I couldn't find ways how these device appears in new instance. Appreciate any lead. :)
Is there a way to measure technician responsiveness?
I can create an SLA, but it looks like it only applies to the first response on a new request. I'd like to apply that same concept to subsequent responses to existing requests. E.g. If SLA is 4 hour response during business hours Ticket 1234 comes in on 9/1/2020 12pm Ticket 1234 assigned to technician JSMITH at 3pm Ticket 1234 technician response by JSMITH at 3:15pm Ticket 1234 user reponse by 9/1/2020 at 3:30pm Ticket 1234 technician response by JSMITH on 9/4/2020 at 9am In this scenario, the technician
Errors after deleting Service Catalog additional field
Dear all, a client using ManageEngine ServiceDesk Enterprise 9.4 deleted a custom Service Request field from Admin > Service Catalog > Service Catalog - Additional Fields. As a result the said field was deleted in the DB as well (GUDF_DATE6). Is this expected behavior? It seems this has caused several problems, one of which is that there is a problem with creating a new change from request (Associate Change > New Change button), which fails with "Error occurred at server side, please contact your
best practice for components of computer
hello what is the best practice about components of computer case like motherboard, ram and cpu? can i add ram or cpu as an asset component?
Cancel Request: Use Close Status
We'd like to use this new feature but don't want to add more status types. How could we use the Close status for the Cancellation workflow?
[Term of the Day]:Quality Assurance
Term of the Day “Quality Assurance” Definition — What is QA? Quality Assurance (QA) is a systematic way of creating an environment to ensure that the software product being developed meets the quality requirements. The QA primarily focuses on improving the processes to deliver quality products to the customers. An organization has to ensure, that processes are efficient and effective as per the quality standards defined for software products. The standards and procedures of the QA program help
[ForYourInformation -49] Request template date field enhancement in build 11126
In ServiceDesk Plus, tickets can be classified as Incidents and Services. In general Incident, tickets will be raised in organizations by end-users for an unplanned event that disrupts the usual work or something that is not working properly or could be broken. Service tickets can be defined as a formal request from the user to avail of services that are offered by the organization. Like access to servers, access to an application, password reset, and much more. The Service and Incident templates
[Term of the Day]: Mean Time To Recovery (MTTR)
Term of the Day "Mean Time To Recovery" Definition — What is Mean Time To Recovery (MTTR)? MTTR, the acronym of Mean Time to Resolve (sometimes called mean time to restore) is a service level metric for both service desk and desktop support that measures the average elapsed time from when an incident is reported until the incident is resolved/closed. MTTR = (Total Hours of Downtime) / Total Number of Incidents So, let’s say our systems were down for 30 minutes in two separate incidents in a 24-hour
ServiceDesk Plus and Microsoft ATP Attachment Scanning
We have recently begun using Microsoft Advanced Threat Protection Attachment Scanning on all incoming email. We have discovered that this is not playing friendly with ServiceDesk. The issue is caused by the way that ATP will send the email along with a Preview link to the attachment rather than the full attachment. It will later replace that email with one that contains the full attachment, but by then ServiceDesk has already fetched the email and created the ticket with the preview link, which
How to link articles I create to other articles
I'm trying to make an article currently and I am trying to link an old article I made for reference to this new one. I try to copy url but it juts takes me back to the main screen. Any help would be awesome!
Elapsed time reporting requests by technicians
Elapsed time reporting requests by technicians Separately for: Daily, Weekly, Monthly report.
Launching threat and vulnerability management add-on for Desktop Central
We're so glad to inform you with the all new threat and vulnerability management add-on for Desktop Central, you can easily extend an array of security features to machines that are already managed by Desktop central. The security capabilities of the add-on includes: Vulnerability assessment and prioritization Automatic correlation of patches Security configuration management Web server hardening End-of-life audit High risk software uninstallation Port audit Dive right in to learn more about its
How do I get this View?
I have been searching and searching and cannot find out to set this view. I know it is something simple too as I have had it before but cannot find it. Right now I have this. I hope someone here can help. Thanks
Service Desk Plus - Announcements - Possibility to be alerted when the announcement is removed / updated
On the Self Service Portal of the Service Desk Plus, in the Announcements section, it would be very usefull for end users to be able to "subscribe" to an announcement and be notified in his / her email when the announcement is removed or updated. If the announcement is reporting a global issue, the end users would then know when it has been resolved.
Desktop Central - Free Training Series
Join us for the Desktop Central free training series which will begin on October 14, 2020. This is a 5-week training program which will focus on all the major modules of ManageEngine's Unified Endpoint Management solution - Desktop Central. The weekly sessions will be hosted at 6.30 AM GMT and 11.30 AM EDT. The following topics will be covered on October 14. Patch Management: Automating the patch deployment process Managing third-party applications Updating patches in the remote work environment
Configuration / Script for Windows Event Log auditing?
Is it possible to create a configuration to set options for auditing Windows Event Logs? The settings I'm wanting to configure are event log size, retention, as well as which events to audit successes and failures for. I have a Windows GPO to do this, but would prefer to do it with a Desktop Central configuration.
Time Span for Computers with No User Logon
I just ran the prebuilt Computer with No User Logon report. It is not clear to me how far back the report goes. Several computers show up that I have logged onto within the last month, but not within the last week or so. Can someone confirm how far back the report looks for no logons?
Scan System Fail
Hi i am using DC Build 10.0.560 i was looking for a replacement for the company network windows update deployment server where i have come across this product which came into my liking unfortunately when i want to deploy patches on systems that i have
Update actual start and end dates of task based on the dates set for the related work logs
It will be very help to keep track the actual schedule of a task if the system can: Update the Actual Start Date of the Task with the earliest Start Date of the related Work Logs. Update the Actual End Date of the Task with the latest End Date of the related Work Logs.
[Term of the Day]: System Hardening
Term of the Day "System Hardening" Definition — What is System Hardening? System hardening, also known as hardening, refers to securing and configuring a system in such a way that it reduces its surface of vulnerability to a great extent. This is done largely by removing unnecessary software, hardening default credentials, disabling unnecessary services, and modifying other configuration parameters from default values so that the system works securely for a focused set of services. Hardening
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