Now after v6 and AD module several things are broken
upgraded to v6, now the regular java client doesn't seem to want to load. I got it to load one time and instead of my two networks showing up I have a single page that says "mapmaker" at the top. Also, was missing the CPU speedometer. Deleted the resources monitors and found that the memory and HDD space speedometers were still there even after a rediscover. I changed my servers from being "domain controllers" back to servers and got my broken speedometers back. Curious to know what happened there.
Wish List -- report / Inventory INCLUDING custom fields
hey I really want to print out a server inventory which includes the custom fields I've entered for each server. This way I can see each server with - Rack Location, Contact Name, Server Role etc., Maybe some sort of Report Designer Tool, so we could create custom reports and specify which fields we want to include in that report. I'm thinking along the lines of inventories (servers / switches etc.), so the custom report options should include groups of devices, and business view choices rather than
Log On to "Domain Name" permanent
Hi ! I don't like a new option where I need to choose If I want to log on to Domain or localy. Is it possible to change it somewhere. BR /Meli
Import Data from MS Access
Do you know if Service Desk + 5 is capable of importing records from an Access Database?
how to rename admin account
Dear Suppport, Understand that the default administration account is admin. How can we rename this admin account? Actually this request is meant for audit purpose. Rgds.
Check for Successful Backup?
I�m using the following batch file to do a backup cd c:\AdventNet\ME\ServiceDesk\bin call sd_service.bat -p call backupdata.bat call sd_service.bat �t The last lines of the output are Data Backup operation completed. Total time :-> 0 hrs 0 minutes 15 seconds Is it good enough for me to check the existence of �Data Backup operation completed� to confirm success or will there be an error to check for?
Table 'mysql.time_zone_leap_second'
Hi! i'm testing SDP5, starting service (please rename to ServiceDesk 5 :) not start with error: Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them For more information, see Help and Support Center at http://www.mysql.com. :roll:
Domain Controller -- no CPU / difficult to delete-recreate
Every time I discover a new server, the device is created with SNMP monitors for CPU, MEMORY, and DISK What I am seeing with the new Domain Controller devices in opmanager, is Memory and CPU has been replaced with WMI monitors, but there is no CPU utilization populated. On the Domain Controller snapshot, I opened "Monitors" , and under resource monitors CPU is listed with an SNMP monitor. - I've deleted the SNMP monitor and added a WMI CPU monitor there, and rediscovered the device. Still no CPU
QOS snmp
Have any of your customers built custom monitors for QOS per interface? If so what needs to be done?
I need port description that set by me on cisco switch
AOA i am using trial version of opmanager pro and when i see the port detalis there is no port descriptions. help me :(
Netflow not exporting flows
Hi, After installing the netflow analyzer 4.0.2 and configuring the the router to enable the netflow exports but i was still unable to see anything in the dashboard view! I have followed the steps to configure the router. I'm using a loopback ip address as the source instead of configuring an interface_number. I can see the router is exporting the flows but nothing is seen in the dashboard view. At the Interface view, it states no router is currently exporting Netflow packets to Netflow Analyzer.
Report on individual router
Hello, I'm now a proud owner of NFA with 30 interfaces license and planning to buy another 60 if everything goes well. Currently busy trying to squeeze as much info from NFA. One area that I think I need is the consolidated report on individual routers. Any idea how is this done unlike the report on individual interfaces which is just point and click? Many thanks. Regards, Msaufi
exchange monitoring :Error # access denied
hi i have downloaded a copy of manageEngine application manager 6. was working on evaluating this for monitoring exchange 2003 server. it was working kind of okay. but for the last 6 hours it have been giving a message error # access denied. when i go to monitors > exchange server > server name. and it does not show any stats! i had deleted and recreated the monitor's but no help. when i add a monitor it goes through okay, but when i go the monitor screen it shows me this error. i know this seems
Wish List Item - Add URL category to Alarm Escalation Rule
Would like to create escalation notification rules for URLs. Thanks :)
Multiple logins required
I'm running v4 and v5 right now and both have had this problem on different occassions. Whenever I login, it will give me an error (HTTP status 400 - Invalid direct reference to form login page). When I backspace, it logs me into the app. HOwever, whenever I click on anything, it prompts me to login every time. I've rebooted in the past and it clears up but this isn't always an option. Any idea what is happening?
What you mean "Inventory"?
My situation... I have a product: Desktop HP dc7600 I have a Vendor: Xcompany Then: PO->Xcompany->Receive "HP dc7600" (qty=10) ok. Now I have 10 Assets "HP dc7600". Including this desktops into Domain. So, I have 10 workstations "HP dc7600" and 10 assets "HP dc7600". What's the point? What's the Inventory? Even if I'll assign asset "desktop HP dc7600" to workstation "HP dc7600", what's next? What is my Inventory: workstations or assets? If it's Assets then I need to add all my workstations as Assets
Migrating from current HD Ticket System
We are currently running a simple help desk ticket and asset management system. It is web-based and uses an access back-end. The database is ~160Mb and I'd like to preserve the data. Is there a tool that can help with potentially migrating from our current Access based system? Is there a document that provides a listing of the fields contained within the ServiceDesk Plus database? What kind of database is this? Thanks.
problem with e-mail notification snmp traps
Hi all, we are created those determined notifications profiles, which are associated to some servers. With the appearance of that determined snmp trap from the server, the monitoring must send information on e-mail to administrators. But with appearance snmp trap letter they do not come, evidently on the mail server so that the monitoring would attempt to send letter. Profiles configuration, mail configuration, snmp trap configuration are correct. But if for example threshold (overfilled disk space),
EMAIL NOTIFICATION FAILS AFTER UPGRADE TO 5.0
Exception while trying to send notification for Request ID : 12602 Mail sending failed. I RECEIVE NO ERROR MESSAGE, IT STATES NOTIFICATION SENT SUCCESSFULLY WHEN SENDING, JUST THE RECIPIENTS DO NOT RECEIVE. ALSO THE SENDING TIME IS 20 SCONDS TILL I RECEIVE THE SUCCESSFUL NOTIFICATION. PRIOR TO UPGRADE 2-3 SECS MAX?
Netflow service not stared automatic mode
i have a problem with the netflow service, not star automatically and i need started netflow services manual mode. some one can help me to fix this poblem :oops:
netflow analyzer&Cisco-2924 xlv
Does work netflow analyzer with Cisco 2924 xlv
Slow Logon
1. It takes so long long time to process when i submit the username & password into the web interface and sometimes i can not loged in. How do i check the root of problem? Ttoal discovery subnet is 3
windows 98 clients?
i installed opmanager trial version to one of my win2003 srv machines, i can see the graphs cpu\ram\hd for win xp machines but can't see the graphs for win98 machines? I installed snmp on win98 also. Opmanager sees win98 machines as winnt on re-discovery. I want to also be able to trap settings\passwords on win98 but couldn manage it...can you please help! Also active processeses and installed program shows N/A in win98 machines
Scheduled Reports link
When running the scheduled reports in OpManager 6, the url link that it emails references the internal name of the server rather than the external FQDN: example http://internalname/path/to/the/report Where do I change that?
Service fail to start
I'm having problems getting the OpManager service to start on a winxp. I'm running version 5.6 and also have another service running that uses mysql. Is there any way of getting OpManager to use the existing mysql server? I've changed the web port to 8080 since my existing service uses port 80. The MySql server that I'm using is 4.0.15 and I've not set the root password on the mysql server so there shouldn't be any problems creating a db. Regards Fredrik
top 10 process statistics errors on winxp machines
-i have 3 windows 2003srv (i installed one of opmanager 6.0)... -currently connected 2 winxp machines to network -i can see the top 10 process statistics (both cpu\ram) for win2003srvs and can end process of an overdosed application but on windows xp machines when i want to see the top 10 process statistics (both cpu\ram) i get an "Process Details are not available." error. -so that i can't end process of a winxp machine nor see the toprated application usage for cpu\ram (i have entered the correct
Logging Time Spent
Not sure if this is possible or not yet, if it isn't consider this a feature request! Is it possible to automatically log the time and date when you log time spent on a job as with the notes?
ServiceDesk Plus
is it possible to get the software in german (incl. online help) ?
Network Maps
Take a look at my network map :)
OpManager Auto-Startup in Linux Server
I also have one problem in using OpManager under Linux Server. I am using Fedora 4 to install OpManager. I must start the linux under GUI mode. Could I set to auto-start the OpManager after Linux boot up in Level 3 (Text Mode)? Thx!
Features missing, it would have been nice.
Hi all, I have two questions / needs : - Is there a easy way to configure several device dependancies? For example: the availabilty of remote servers depend on 2 routers. - Is it possible to configure more than one threshold on the same device for example: define several thresholds on disk space on the same server. 1/ Level attention : 80% 2/ Level Critical : 90% Regards
Error in Getting User Object for NT Format :: 80072116
Error in Getting User Object for NT Format :: 80072116 I looked in my logs after I tried to import users from AD. I get this error? I am running SP1. How do I fix it / work around it?
Issues with starting SD4 after server re-build
Dear Support I have e-mailed you guys yesterday regarding a problem starting SD4 after a server rebuild, can you please get back to me today as we have no helpdesk server. Thanks Saleem
Other appear on day and week scales
Dear authors! I installed NetflowAnalyzer version 5 beta recently, with fprobe-ulog version 1.1 as the emitter NetFlow packets. Hourly reports were fine, but on daily reports I had HUGE Others entry. Analysis of raw data did show differences in network traffic for some entires compared to daily report (like this: 30MB in daily report - 49MB in troubleshoot report for the same period of time). RecordCount is set to 100. What is wrong? Waiting for your reply, Eugene Fisher OILspace, Inc.
Web portals
I have OpManager, Application Manager, Eventlog and OpUtils. My problem is that if I try and have more than one web interface running it keeps logging me out of the other ones and sometimes the one I am in as well. I need to have all 4 web interfaces up on my PC so I can get them all configured.
Response Time 1000 ms
Hello, According to 'response time graphs' my systems response time is 1000 ms. But this is not true. Is it possible to fix it ?
Business Rule bug
When I setup a business rule with more than 1 contains entry and save it only 1 of the criteria is saved. Example: Title contains Production Outage or Title contains Production Problem assign to NOC Queue What gets saved is only the Production Outage rule.
Hyperlink that passes authentication to a businessview
I want to send out an email with a hyperlink to a business view. I have a user with read-only access, which I want to use for passing those credentials in the hyperlink. I remember reading this issue once here, and did a search first, but cant locate the post Can you help?
threshold for system monitor
Can someone suggest a good number to set the system monitor threshold ? I'm monitoring 5-6 solaris/linux boxes. Given the different parameters that app manager is monitoring ,what's the best threshold? I started with 20ms and currently have it at 50ms. I am slammed with tons of alerts..... Any imput is much appreciated! -Prabha Bashyam
Opmanager EE Installation
I'm having trouble installing Opmanger EE 5.6. I'm trying to install both the NOC and the Probe on the same server and only one will install correctly...the second install will break both installs. I install the Central server first on port 443. I can access the server by https://localhost and I have a probes tab. There is nothing under the probes tab or anything under the Maps tab. I am unable to Add any devices from the Admin Tab because I get a: dms.topo.actions.addnode.dmsName.notSpecified The
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