Pre-Sales Trouble: 100% CPU Usage

We recently began to review the demo version of ManageEngine Application Manager 6 and have been really impressed with the functionality it offers. There is, however, a serious problem that uncorrected, would prevent us from making this a permenant tool.

On the two servers we've tried to run the application on, Java and MySQL manage to pull down 100% CPU usage. I believe the problem to be with Java because after killing the MySQL process, Java picks up the slack and the system is still maxed out. We've tried to update J2EE on the system, but that didn't resolve our issue. I finally tried search the FAQs as well as the forum but was unable to find anything related to our problem.

Could someone please point me in the right direction here? I would love to recommend this product to our department head, but can't if it's not running smoothly.

Thanks in advance! :)