migration of entered data
Hello, I have installed SD+ on my personal PC and my team trying to work with it. The data is entering into and we managing our requests. I am almoust satisfied with your soft and planing to buy SD+, but the question how I can migrate the information from my PC to new server where I planing to install SD+? Thank you in advance Mykola007@mail.ru
Adding a New Device
All, I'm fairly new to the Netflow Analyizer and trying to understand what is currently in place for me to use and/or make modifications however; I do not see where to a Add a New Device. It could just be an overlook but can someone help. Thanks
email for certain alerts
Hi, can one have opmanager send me emails just for specific alerts. I want an email when a peticulat URL is down. I have setup the email server and sent a test email to verify it works. Thanks Phil
Few questions about SD+
Greetings I`ve got a few questions Is there any possibility to : -Add Queue counter somewhere in main window of sd+ ?? (In my opinion it would be useful detail especially in my configuration of SD+) -lock priority in requester form, in order to make impossible for requester to choose it by him self, instead of it link priority with (for exp) category (something like Business Rules). i`ve try to create this kind of business rule but it didn`t work -use any shortcuts in SD+ (i`m not sure if it`s possible
Gmail-Problem connecting to mailbox
I apologize if this has been addressed previously, but I couldn't find anything in the forums. I'm using ServiceDesk Plus 5.0.0, Build 5001, on a win 2k box. when I attempt to set up the Email configuration using my Gmail account I receive the following Error: "FAILURE : Email Settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox." I believe this may be due to Gmail requiring a secure connection for both incoming and outgoing
Implementing Active Directory support for SD5000
I have upgraded SD4112 to SD5000. I then moved SD5000 to a new machine (installed SD5000 and moved MySql folder). This seems to have worked correctly. We have a 1 technician license version. This allows for 1 Technician to log in will full rights and also for 1 admin with full rights. I then decided to implement Active Directory support, transferred info from Active Directory and enabled it. I can now no longer log in with the admin account - the technician account works fine. I also tried the domain
URL Monitor Reports
Has anyone been able to create custom reports for the URL monitoring section? We have several external URL's that we'd like to be able to collapse down into one report. There doesn't seem to be a clean way to do this. Thanks, Brian
Issues with SD5
We seem to be having the following problems with SD5: When sending a call to the queue, it does not move the call there. Reports are not allowing usage for previous months (I know that this has already been reported.) When you change the logo, and you need to change it again it does not import the file.
Unable to view the last 30 days BW utiization in router
I cannot able to view the reports for the last 30 days in router. Instead i get only for the last 15 days. please help me in this issue to take the report of bandwidth utilization in router. kindly do the needful for the same
Network Monitor tool lose the Monitor after logoff
hi All, I noticed that when we logoff of the web page, all devices that was added on the Network Monitor Tool disappear, so I need to add again them. Is this right? Shouldn't them be saved? Regards SUz
Technician Role Permissions
Our technicians role has Full Control over requests - why then are they denied changing due dates. If a role has full control over a feature, this must provide access to every single option available for that feature. I require my technicians to be able to change due dates. Regards, David.
Queues not working in V5 ? What am i doing wrong ?
Ok .. I have created a queue called "IT Help Desk" all my technicians are in this queue. I have created a business rule that says if you are located in any of these locations (and then selected all possible locations) move the request to the IT Help Desk Queue. However whenever I create a new request it does not do this ? What am I missing ?
How to manage software license keys?
Like to know if there is a way to add all software license keys (Not number of Licenses) in service Desk Plus. So far I did'nt have much success
cannot delete requester in requester list
I'm getting the following error when trying to delete a user in the requester list: HTTP Status 400 - Invalid path /http://helpdesk.one-k.com/SearchRequester was requested type Status report message Invalid path /http://helpdesk.one-k.com/SearchRequester was requested description The request sent by the client was syntactically incorrect (Invalid path /http://helpdesk.one-k.com/SearchRequester was requested).
restricting access
Will there ever be a chance that we will be able to restrict user or requester access. I know there is the ability to restrict technician access, but wondered if there will be a way to restrict user or requester access. Granted requesters have a very simple interface, but some of Administration where I work didn't want other staff members making requests, but wanted them to have access to the solutions area.
Migrating from build 4110 to build 4112
When I run the install from the file AdventNet_ManageEngine_ServiceDesk_Plus_4_0_0_SP-2_2.ppm and the install is 100% complete I get and "error Uninstalling" message and I'm only allowed to close UpdateManager.bat. When I try to run the 4112 to 5001 Upgrade after that it's telling me it cannot upgrade from 4110. Obviously the 4110 SP2 migration did not work. HELP ASAP!!!! Thanks!
Edit contrracts and new SLA
Hi! Contract: Why cant I attach a new file when I edit a existing contract? SLA: SLA is really great, as many other companys we dont have a resolution time, we just got that like: Have to answer the requester whiten an hour if its critic and whit normal priority we have to answer whiten 8h and so on. Is it any why to make this work? Best Regards Daniel
Custom logon page
Is there anyway to customize the initial logon page so I can set the domain to a prefered domain and remove the domain field box? whithout waiting for a service pack update to fix the domain problem?
Feature - Global View
On the global view, the "Requests status by Technician" defaults to Technician and "Requests Inbound Last Week" defaults to Last Week. I want to be able to change what option is selected by default. Alternatively, allow each technician to store these details so that they are applied each time a technician logs in. This would also apply to the refresh time used on the requests tab. I know it keeps this setting during the logged in session, but when I logout and back in the refresh time needs to be
Cant start NFA
Ive just setup a server with Windows Server 2003 and i installed NFA build 4020. However when i try to start NFA it gives a message Failed to start the server. Please refer logs for more details. I cannot see anything in the logs that makes any sense to me. This is a new install of Windows server 2003 and has nothing installed. Port 13310 is free and not being used. NFA has never been installed on this system before. Is this a problem with NFA 4020 and server 2003? The only other thing is that i
Opmanager to monitor the CPU usage of Linux server (The last
(The last post seems had problem, so I re-post again) We use Opmanager to monitor the CPU usage of Linux server, but the result always show "-1". Is the opmanager setting problem ? Thanks ~
SD not fetching mail
ServiceDesk is not fetching mail from the mailbox for email submission of requests.
LDAP or Active Directory
Are there any plans to have LDAP or Active Directory integration done with AppMan? Thanks...
JMX Problem
Hi, first i want to say that your Product ist very cool and has many nice features. And we are sure to use it in the future but i have a Problem with connecting an application over JMX. I run the Application Manager an my Application on the same PC. Here ist the service URL: service:jmx:rmi://simons-rechner/jndi/rmi://192.168.114.88:9999/simpleApplication I have set all Propertys to Acces the jmx server: -Dcom.sun.management.jmxremote= -Dcom.sun.management.jmxremote.authenticate=false -Dcom.sun.management.jmxremote.ssl=false
Software License Tracking
The license tracking does not seem to allow you to easily keep track of software which is concurrently licensed and for which you have a license server. For this type of software I would like to be able to keep track of the fact I have e.g. 5 concurrent licenses and what workstations it is installed on. Obviously any software licensed in this way would need any new installations to come up automatically as licensed as the license server prevents you fromm exceeding your quota. Anyway just a thought
Category Access limitation for Self Service
Firstly, congratulations on producing such an excellent product with so many practical features. In the present version, we cannot restrict limited categories to be displayed in the Self Service interface. In most of the cases we do not want to expose all the categories and their sub-categories to the requestor. If there is a way to display only the major root categories for the requestor to select from, so that the technician can correctly select the detailed category later, it would be of great
Time Spent on request.
Dear Team, I am Satyajit(09339775598) of CMS Computers Ltd. Kolkata. Please be informed that we are trying to push this product to one of our Valued Customer. While testing I fould there are certain Addition/Modification required on Report part. 1) Duration/Time Spent on a Call to be included. 2) Time Spent is being calculated beyond the office hours. Requesting you to kindly confirm whether this can be incorporated or not. Regards, Satyajit M-09339775598
Cannot import requestors from AD
Hi there, Recently upgraded to V5 and attempting to connect to another domain controller to import requestors via AD.. The OU's get enumerated correctly and SD then begins the import process... I can see it pulling through the usernames but for some reason, it fails to add any these new records to the already existing database Does anyone have any ideas as to why this may be ? Many thanks Tim
More report problem
I saw that you are fixing some reports issue, maybe its going to fix my problem , but I need to be sure. When a make a report " closed request by department" I see that some departments doesn't show in the grap even thou they are in the list further down. like in this case, a user "Marita Lantz" frome Pers/adm department Best Regards Daniel
Opmanager 6 upgrade
Followed your online notes to upgrade from 5.6 (5604) to 6.0. Im running Windows Server 2003 Here are my issues: 1. Cannot launch Mapmaker from Server 2. Web clients no longer display from following on the home page: No Infrastructure Views on left hand side, Business Views or Network views. No Tabs at the top for Home, Maps, Alarms, Admin, Reports, Support are missing. No Insfrastructure Snapshot, or Business Shapshot pls advise, thanks
OPManager 6.0 high Application Response Time
Hello, I moved OPManager to another machine - and now i've very high application response times (Telnet/Web/SMTP) at SOME (approx. 10 of 50) servers (4500ms - timout???) Any ideas? Deleting and re-adding the monitor doesn't help. Regards, Martin
SD 5 update
I have been trying all day to get the update from 4112 to 5001 to work. I keep getting 'The pre invocation class returns a constant not supported'.. WHA!? Can you help please before I return to using pen,paper and phone.. cheers
Edit Language Where?
Hi there im trying out ServiceDesk for our company. I read about to be able to translate it but cant find where or what files to edit... Can you enlighten me?
Installation fails with "Severe", "Unpacking
1) I have downloaded the current OpManager 6 version. 2) I want to install the OpManager in the free (not trial) mode under Windows 2000 Server German. 3) The installation starts and needs some time to create the directories and files in the destination directory ("it looks good"). 4) After them the installation stops with an error message box: name "Severe", text "Unpacking failed ", button "OK". 5) After message acknowledge the created directory structure and installed files are deleted. 6) It
Regular technicians not able to reply or foward emails
Technicians that do not have admin role cannot foward or reply to requests. Techs with admin role can. Is there a way around this, or do I have to give all my techs admin role ?
ServiceDesk Upgrade 4112 to 5000
I am trying to run the Service Desk upgrade from 4112 to 5000 Copied the update to the ServiceDesk home folder which also copies files to the lib and mysql folder. The last update applied to the system is _sp_12. I get the following error when I select the pmm file using the update manager The file you have specified is not compabible with this product
Admin Functions Missing
We are about to make this helpdesk system live, however when I clicked on the use active directory authentication the admin button has disappeared from the top of the helpdesk. The only thing that i can think of is that i created a new technician group so people can�t delete anything. (We can't have anyone able to delete anything jobs/purchase requests ect... ) unfortunately we changed all logins so none of our 3 technicians use the default SDAdmin function The main thing we need is to make the ADMIN
problem importing data from WIN to LINUX
I have SD5 build 5001 in Win2000 I make backup, but when i restore this backup in SD5 build 5001 in LINUX. Is a problem with tables name. :(
Add Request from Workstation
Hi, One thing I'd like to see is the ability to add a request right from the workstation screen and have it autmatically populate the request fields with the info from the workstation that you've added the request from. Thanks for your time, Josh
SLA and Business Rule Feature Request
If this has been requested already, I appologise. Now running version 5, it has become apparent that perhaps we should be able to assign a business rule to an escalation level so that several technicians could be notified or given actions taken when the SLA is broken. Regards, David.
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