Users - Requesters, additional fields
Is there a way to have the "additional fields" display in the default viewing area of requesters as well as the requester list that is displayed by clicking the search button beside the "Name" field in the New Request form?
Server outage and total availability
We are having some issues with our purchased copy of OpManager. after adding all of our servers into Opmanager, and setting them up for SNMP, the uptime does not change if I bring a server down. All we get is a web service outage. I currently have 50 servers in OpManager and out of this 50, 10 are experiencing this problem. They were all added, and setup the same. When I go to printout a report, it should show outages for these servers, instead, it shows 100% availability which it shouldn't. Any
Problem with adding device (snmp related)
HI, I've got a strange problem with OpManager version 6 while adding an accesspoint. When I add the device it is not stored into the database. The device was added with the correct IP and SNMP communitystring. The only way to add it now is to add it with the incorrect SNMP communitystring. I've done some research on this problem and found on the serverlogging the following entries: Logging from stderr12 on serversite when adding device with correct parameters: 13:30:03:343 PM DatabaseProduct = 2:DatabaseName=MYSQL
Jboss help
Hello, I've just installed application manager 6 with sp4, on a windows machine and i was trying to monitor jboss on another machine (using an IP), but it says that jboss is down, where as i'm able to access jboss by http://ip:8080 , and when I add the jboss monitor it says it was successfully added, but it shows the resource as down. can anyone help!? thank a lot jatin
Can't scan an XP Pro workstaton
I am receiving this error message when trying to scan an XP Pro Workstation. I have verified that DCOM is installed and running. Please help
Can i receive alerts in SDP?
I Use Open View as a monitor for my infrastructure. I would like how can i get the alerts from HP Open View in Service Desk Plus? HP Open View use SNMP as OpManager
Need help with reports
Please help with the reports here is an attachment explaining what my problem is
Quick Create form
Hello All, I have two questions here. I was wondering if there was a way to create a custom field for the quick create form. I want to make a manditory field for people to enter their location and call back number. I figured out how to add custom fields for a regular request but how do i make manditory fields? Thanks
Request about an asset
We have registered a printer as an asset and we would like to create a request about this asset, without referring it to a workstation. Is it possible? Thanks.
Notification exclusions
Hi, is there a way to exclude some requesters from the notification process ? I would be happy to have a checkbox to say that a specific requester will not receive any mail. For example, my monitoring system sends a mail to SD+ in order to keep track of the incidents, but SD+ sends an acknowledge, to which my monitoring system replies, and so on...
installed trial on 2003 server in AD and site will not load
i just installed the trail edition on my 2003 server (running in an AD enviroment) and when i try to go to the server and view the site (on port 8080) the site never loads. It wont load locally either (127.0.0.1:8080) Firewall is disabled too. Any ideas? nf
Inaccurate reports
Hi, it seems I'm getting really inaccurate reports (I'm using SD+5 SP3). When I run a report "Requests Receivedby Date by Technician (2006-01-08 - 2006-02-02)", I get a list of technicians, but no requests at all ("-" everywhere). You will find a screenshot attached. So I tried a custom report, built that way : - Matrix type, Requests module - no filter - summarized bu technician ascending and then by created date ascending This way I get a report, with the 2 dates where requests have been created,
Spanish languaje
Hi, Is this software available in Spanish language?
Asset managment
Within the asset managment area there are workstations and assets. To me workstations are assets. How can we give the workstations the same fields as assets i.e. cost, purchase date and so on.
Notification $RequestLink
Hi there, I have made some changes to the email templates for various notifcations. Many of them contain the $RequestLink varible. If ready the email on the requester's email it does not show the RequestLink as a hyperlink (that is blue underlined hyperlink). It is only black same as normal test. Is there any way that this can be rectified? thanks Marc
Hardware Question: 1-2 GB Syslog/Day
I'm evaluating the Firewall Analyzer. I downloaded the demo, installed and everything worked properly. The reports are nice - looks like a great product. I'm a bit concerned with performance though and I was wondering if you could rest my fears. We are collecting logs from a PIX 515e firewall. The unit is only sending about 1 gigbyte per day to the syslog server (using "informational" logging). That doesn't seem too extreme to me, but I can already see the server, after less than 24 hours, beginning
Would this work for a servie provider
I just started looking at this product and have a question. I am a service IT service provider and have well over 100 customers. Could I use this product for my customer to log trouble tickets? I do not want other customer to be able to see other customers tickets. Will this product be able to handle this? What are your thoughts?
what processes to monitor on my server
I have a number of different MS servers and processes that i monitor on my network management tool some of the different kinds of servers are Citrix server File server Legato Oracle other then connectivity and memory and the disks (D:/Cnot sure what else to monitor can anybody direct me were to go to look for this send any help to doggrassblue@yahoo.com
Service Desk Reports
I know that you recently indicated that you fixed the reports in Service Desk. Why is that when you try to make a matrix report that it always indicates that there is an error. Please advise when you are planning on fixing this issue. type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: [B org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545) org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486)
removing additional fields
I created requester additional fields and now I do not need all of them. How can I remove them? I did not see the option anywhere. Any suggestion would be appreciated! Thanks in advance.
Need new role
During our testing we found that you cannot create a ROLE for a user that can view reports and or create them. We do not want to give full admin control to this user. Any ideas? Stuck
User ID Creation and updating into servicedesk
Hi I create many users daily throughout the day. Its observed that when users are created in active directory, they have to be manually added into servicedesk. They are not automatically added. Its fine. But it would be gr8 if servicedesk could automatically add the user by authenticating with active directory and then fetching the users details from active directory. Else there should be an option which allows to synchronize with active directory at set periods. Regards, Roshan
WorkStation Reports
Hi Is there a way within Service Desk to run a report detaling the RAM in each of the machines in my Domain. Regards
Older versions of Services Desk
I'm currently running 4112 and want to load the new version but want to do this on test first. I'm having problems creating an exact replica of our current system. Is there anywhere I can download 4112, copy my current data in and then upgrade versions? Thanks
Resizing the reports
Is there any way of resizing the reports? Items such as "pending requests by department" look awful. Some of our departments are called "Legal and Democratic Services", "Finance and Property Services" and so on. The finance and property services department is spread over 5 lines and looks like: Finan ce an d Pro perty Services Which isn't really very readable and looks even worse when converted to PDF and published on our Intranet :(
Licenses
I have purchased ServiceDesk Plus with one license. I was wondering if the number of requester that I put into my programs makes any difference. I already have about 20 of them. Can they log in in the same time and post thier request wihtout being booted out becuase of license shortage? Please let me know. thank you.
MS SQL Support
Hi, was wondering if you would be able to to give a time frame for the release of an MS SQL support. thanks
Cannot close a request with an custom status
I can close any request that has a request other than open e.g. some of the custom status' that I have created. Can this be fixed in the latest SP?
No Inbound
hello, i got a point to point link, let's say in point A shows no inbound traffic and but has an outbound traffic. Why does point B only has an outbound traffic, where in fact it should get an inbound traffic from point A as well? I know if I monitor a single interface I'll get the same result since it point to point but there's no inbound traffic. thanks
Unable to oview assets from Opmanager
Hi i am not able to view configure assets or audit from the opmanger to service desk. Pls how can i do this. I need this asap to convince management on the integrstion of this packages. Fox
Child Domains + SD / OpManager Integration
Hi There We have just started using OpManager and have been looking at using SD+ for software and hardware asset/inventory. We are in the UK and are a child domain of our US head office. I am having a few problems though. 1) When performing a domain scan - it also scan's the parent domain too, causing alarms in the US and a lot of errors in SD+ as the domain user does not have rights over the parent domain. Is it possible to have it scan only the child domain? Also, it doesn't list the domain controllers
A couple of notification bugs?
I am using ver 5.6 and have found a few annoying bugs in the alerting. I have a wireless network with a dependecy set for the wireless gateway for all the devices beyond that point. This morning the gateway failed and the dependecy worked just fine on the failure and only notified me of the firsst failure point, all points beyond that that "depend" on the gateway did not email an error.... great so far. However I need to also receive notification when the status returns to normal. When the link came
Applications Manager 6050 Released
We are happy to inform you that ManageEngine Applications Manager Build No 6050 has been released. We made a quick release after last months' Applications Manager Build No 6040 release. The latest release focuses mainly at Internationalization. Currently, we have the ** Chinese version ** Japanese version We are looking forward towards collaboration with our customers to release Applications Manager other languages like Spanish, Dutch, French etc., We would gladly take your help in translation. Further,
Discovery problem
I am trying to discover four switches using Discover Devices but nothings happening i think there must be some problem with Discover Devices I am using DeviceExpert 4.0 on windows 2000 server
Support fir IIS servers
Hi, is there going to be any support for IIS manipulation at all in the foreseeable future? thanks again for such a great product.
User ID Creation and Updating into ServiceDesk
Hi I create many users throughout the day. Its observed that users created in active directory need to be manually added to service desk by synchronization. Its tedious to keep updating servicedesk with active directory many times a day. It would be a gr8 option if servicedesk could have an option to set synchronization times. It would add to network traffic, no doubt. Alternately, It would be gr8 if during user login to service desk, service desk could synchronize with active directory to check
Spell Checker
Is there a roadmap entry for having a Spell Checker and the ability to add other (custom) colors to emails sent from ServiceDesk?
Automatic request creation
Is it possible to create requests automatically when an e-mail is sent to the the e-mail address assigned to servicedesk?
Asset/Workstation purchasing
I am just trialling out SD+ to see how i get on with it. Can someone just help me understand the procedure for purchasing assets. If i build a purchase order for a workstation, once received it goes into the assets table. Once it is on the network i scan it for details and it is located in the workstations table. so affectively i have it listed twice. Is this how its meant to be, maybe i am just misunderstanding it. Also i have created a field for workstations called warranty expiry (pretty cruicial
Additional Request details
How can I delete additional request details?? thanks.
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