Reporting on Overdue Requests

The standard reporting on Overdue Requests is too limited, buggy, requires to much mouse clicks and in the end the printed version looks bad.
Sorry to say this, but the reporting module can not compete with the rest of the ServiceDesk modules!!

Being an IT person I know that everybody wants their report differently. Thats why I connected to the Database directly through ODBC. Using access I could make any report I want.

Surprisingly no data is shown in the records. All fields show 'DELETED'. This is somewhat strange, because I have connections to other mySql databases and it works perfectly.

Please give us the ability to connect to the database (i.e. read-only) to make our own reports. You will not be able to provide a tool online to that will meet anybody's needs.

Meanwhile I would like to see All Overdue requests by Technician!!