Netflow Analyzer as security tool
Hi, I was wondering if Netflow Analyzer can be configured to detect network traffic anomalies, such as worm or virus, etc. Other commercial tools use Netflow as their primary traffic detector. I was wondering if this was on the roadmap for Netflow Analyzer in future versions. Will this be part of the new version of Netflow Analyzer or will it be a separate product? Netflow Analyzer is a very good bandwidth reporting tool. Once it can automate generating reports, then it will be an excellent bandwidth
Technical Support
I am monitoring windows 2000 using Application Manager. Application manger as well as monitor is on the same machine. I am using '30-day trial version'. Here there is an option to add process. On clicking Add process it shows the active process on a different window but I am not able to add it. I even tried to add some proces after 1 hour but it was not sucessfull. What is the reason behind this? Is there any special setting required to add process. Shrinivas Dole ------------------------------------------------------
hope LDAP can be integrated in SDP
Is SDP able to integrate with LDAP server? By integration, it can do: - User Authentication (Single Sign On ) - Contact/Resource Lookup - Contact Update? - Import from LDAP Our prospects are university or large enterprises, They almost use LDAP to do unified user authentication. Now SDP only support for AD (import from AD). We hope SDP can also support for LDAP. I know this feature is included in our roadmap, could you give me a schedule for this feature in order to explain it to our prospects. Li
BUG - Problems with Queues
I have currnetly found two bugs with the queue system. A new request is created, and either selecting a queue for that request on the form, or where a business rule assigns the queue. Now if I filter the view for that particular queue the request appears in the list which is correct. However if I now view the details of that request, the Request tab shows "Queue : Not Assigned" instead of the name of the queue the request is assigned to. Every request that is assigned to a queue show this "Queue
Business Rule Query
I have a Printers category with Ink\Toner and Paper Jams as sub-categories. When setting up a business rule, if I select Criteria to Category and Choose the top level Printers category, does the business rule apply to all of the sub-categories or do I need to select each individual sub-category for the business rule to apply? Regards.
When Will full AD Authentication be release
Hey Guys, Just wanting an update as to where the AD authentication is with SD+. I've been waiting for a while. We currently use the Import - but would really like to have the automatic authentification function? Cheers Damon Campbell New Zealanad
Can't discover services : error !
Hi, We have OpManager 5.6. When we want to discover services on devices (click on "Click [here...] to discover services from device.") we have (for all machines) an error. ==> Just a blank page with "Error !" I have uninstalled et installed several times but doesn't work anyway. I tried with v6 and same thing... Any help appreciated, thanks.
guest access - request tab error 500
Logged in as guest. I am trying to access the "Requests" tab and recieved the error below. ______________ HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.rmi.AccessException: SecurityException; nested exception is: com.adventnet.authorization.AuthorizationException: In-sufficient privilege for user {0:guest}
HotFix to migrate to SCP Build Version 5006
Hi All, We are happy to announce the release of HotFix which will help you migrate to build 5006. You can download the Hotfix from the URL http://manageengine.adventnet.com/products/support-center/64045241/AdventNet_ManageEngine_SupportCenter_Plus_5_0_0_SP-0_1_0.ppm Issues Fixed in HotFix * When importing Accounts and Contacts using a CSV file, only the first contact was getting associated to the Account. This issue is fixed. * Issue of improper replacement of Contact Name in notifications fixed.
Technical Support
After upgrading Application Manager to the lates version, we cannot add "Microsoft Exchange" as a monitor on systems running Exchange. It says Exchange Server Monitoring is not supported in the Linux Operating system.Currently it is supported when Applications Manager is running in Windows Operating System. It worked before the upgrade, why not after? Raj Uppal ------------------------------------------------------ This is posted using Application Manager feedback form
Technical Support
Wondering if the Application Manager supports our applications developed by Microsft Visual Studio Team Developer 2005 ? Thanks for your advice Not sure if your support of new feature .NET will extend to Visual Studio Team foundation. Johnny LEE ------------------------------------------------------ This is posted using Application Manager feedback form
Managing Domain Controllers without Active Directory Monitor
After installing Opmanager version 6.0 we where able to use the Active Directory Monitor free for one month. After this month we are not able to manage the domain controllers at all. We don't want to go back to version 5.6. We still do get alarms but are not able to change the parameters. What solution is possible?
Dashboard displaying N/A for my Domain Controllers.
All, I am having a problem with monitoring my DC's. I have the AD license and when I first added my DC's to Opmanager, their Dashboard's displayed properly. However, after around 24 hours, the dashboard for every DC began displaying N/A. If I unmanage all the devices and then remanage them, everything starts filling back in. However, I have to do this everyday. Any ideas? It is only happening to my 12 DC's, the monitored servers under the Servers container are not having this issue. -galen
Technical Support
Would like to demonstrate this application to General Manager; Can I get an evaluation key for 30 days System aready installed but requiere evaluation key for full feature demos Raul Espinoza ------------------------------------------------------ This is posted using Application Manager feedback form
Technical Support
hi i just installed your software application manager 6. how can i delete a Monitor Group ? thanks Shadi Saliqa ------------------------------------------------------ This is posted using Application Manager feedback form
Email Notifications
Ok on the email notifications when I add the ContactName from the left column and then I send the email. For some reason it does not put the actual name. WHat am I doing wrong?? This is what it gives me: Dear ContactName, This is an acknowledgement mail for your request. Your request has been created with id 9. The title of the request is : Documents. The status of the request can be tracked at "http://web01:8080/WorkOrder.do?woMode=viewWO&woID=9" . Please get back to us for any further clarifications.
Service availability reports
We're currently evaluating Opmanager as our new monitoring tool. I think my question has been asked in the past, however I didn't find a conclusive answer... Currently it's possible to create a report with server availability, although this is nice to see I would like to have a report which gives an overview of service(s) availability in the same way (a ping check is not enough to see whether an applicationservice is still providing services). Can this already be done in Opmanager or is this something
Quick time out
After I login, it times me out for security reasons less than a minute later? I am using the free version.
solution search do not support for Chinese characters
I found SDP cannot search Chinese characters. In fact, the solutions are almost in Chinese in china. If the search can not support for Chinese characters, it means SDP has no use for china user. (at least, the search function is so). So, we hope SDP can support for Chinese characters completely.
Help with my Server View-'Detail' Services
Ok I got two identical machines both serving say telnet, dchp, web, etc Now in my Servers 'Detail' view, one of them doesnt have a 'dot' under the correspondign collumn. Now this dot doesnt even reappear if i do discovery manually. How do I know for sure that the service is being monitored? If say DNS goes down, will I get an email? Another question-if a device is Unmanaged-I won't recieve an email/alarm on it if it goes down correct? (I don't want to force a test) Unmanaged is just like keeping
MIBS Browser and SNMP
I am trying to monitor a CX700. I have turned on the option to monitor withing the devices application but no information so far. Any ideas....
Problems with some characters
Hi When I click in the "Request by Technician" table of the "Global View" window and the technician name contains some spanish characters (like � or �) the list of requests isn't correctly displayed. It only happens there. You can see it in the attached screen. Thanks, iolondo
Single Workstation Detail Report
Is is possible to print and inventory detail report for just a single machine? After the asset has been discovered, I would like to spit out an inventory sheet with all of the systems specs to put in my server maintenance book..
Scan Windows XP Home
I am trying to get windows XP Home machines included in the scan. I can get XP Pro workstations to work by disabling firewalls and using gpedit.msc to enable user based logins aswell as allowing remote admin.. This feature is not available on XP home. Thus i was wondering how can i get ServiceDesk Plus to scan XP Home machines? Please let me know Sascha
New Request - Make Fields Mandatory
Hello! Is it possible to make the "Assign To" and "Owner" fields in the "new Request" mask mandatory? sincerely m. bernasconi
Default Request Filter
I would like to change the default request filter from 'Open Requests' to 'My Open Requests' for all technicians. How do I go about doing this?
AD Intergration & Importing Requestors
I'm trying to import requesters from my AD Server. When I do the import it shows the server and the OU's. It Scans and then tells me that it failed importing the accounts. I'm using the Domain Admin ad the user. It find the Domain fine. Not sure what's going wrong. Any help would do.
Use of Survey
Hey All, Is it possible to send every user a survey request with out have the criteria on - i am wanting to send all users a survey about something not technically to do with the helpdesk. Cheers Damon Campbell New Zealand
No source or destination IP info
I am getting all of the info sent to the system but when I try to drill deeper I don't see any of the source or destination IP info. When I show the cache flow on the router it's there but NetFlow isn't showing it to me. Did I miss something?
Uso em equip motorola
The Netflow Analyzer works in other products than cisco?
error in CD-ROM controller card
A user called and reports that a diagnostic hardware utility has detected an error in her CD-ROM controller card. Of what priority is this?
Suspected bug in software package
A user emailed to report a suspected bug in the way a toolbar works in a software package but she says the equivalent pull down menu does work. Is this a priority.
email with a non-requester user
Hi When i Send an email from my mail client to the helpdesk email id. SD+ automatically create a new requester but does not converts the email as a request . After this first creation of new requester, if i send a new email , SD+ convert it as a new request. Is it logical ? best regard
new request by mail with an unknown requester
Hi when i send a request by email with an email adress that is not in the requester list, SD+ create the new login but not the new request. If i send a second time the mail (or another mail) then SD+ create the request. Is it logical ? ps:sorry for my english.
Global view for technicians
Is it possible to make the global view visible for technicians? Just to make sure that all can see the work load in the system.
Requester Add Due date on Self Service Portal
I would like requesters to be able to assign a due date themselves when using the SSP. Or have I missed this option. Thanks
Running program with "
Hi all... I'm using an enterprise SMS gateway, and do not support mail2sms...but (for me it's simpler) a web interface. I have to call an url as: http://192.168.1.1/cgi-bin/html2sms.pl?FROM=3331234567&DEST=3337654321&BODY="My message" Notice the " ... If message is included in "....." all it's ok. I've tried to tell to OpManager to execute curl $URL but I've noticed that " are printed in shell... in fact message received is: "My The rest is gone. I've also tryied to run a bash script and I've saw
Error after InstallApp Manager Trial
After Install App Manager 6 Trial I have a popup window with the message "error while initialize App Server" and then the application never work. Im using Windows XP Proff SP2 I'll appreciate your comments and support Thanks
next release
Hello - I have been looking through the forums and there is a common answer of 'available in next release' and 'it is in our roadmap'. When is the next planned release / update and could you publish the roadmap. I know roadmaps have a habit of changing, but myself and im sure other users would welcome a little insight into future developments. There are many different features that I would benefit from and would really like to make plans around them. Thankyou. Regards, Pete
Starting error
I wonder if anyone can help me on this error: I am using suse 10 on the free version of the program. I am able to start mysql using the command startDB, without any problem. But when I use the run.sh script it fails as you see below: ----------------------------------------------------------------------------------------- Server is starting. This may take a couple of minutes ... Free edition... Could not create connection; - nested throwable: (java.sql.SQLException: Unable to connect to any hosts
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